J.Crew

Reviews

• EK

  Eunice Kim

  3 days ago
  5.0
  Stopped by on a busy Sunday and was helped by Jada who was the most helpful!
• CP

  Christina Pickett

  5 days ago
  5.0
  Austin S at this location was so helpful! Took the time to help me find an outfit that I felt good in for my journey. One thing about me, I want to look cute but still be comfortable and Austin helped me achieve that #goal!
• EB

  ema bichenovi

  Mar 15, 2026
  5.0
  I didn’t know they closed at 7:00. When I arrived, the staff were still inside, and I tried to signal to them because I needed help, but they just looked at me without responding. This happened at the Prince Street location. I then called the branch’s internal number, and a young woman with black hair answered, who immediately let me in. I think she may have been a supervisor, and she was truly exceptional. I explained that I had come from far away and only needed to return a few items. She didn’t hesitate for a second — she welcomed me in and helped me right away. I am genuinely grateful for her kindness. It means so much to meet an employee who sincerely cares. Please take good care of her; she represents your company beautifully. Thank you.
• AC

  Andrea Clarke

  Feb 14, 2026
  5.0
  I had a phenomenal experience with J.Crew team member Austin Smith. He handled my sale at checkout and went above and beyond to process my multiple gift cards. Some of them were very troublesome, but he patiently and in a determined way stuck with me to make sure I got my savings. And he was good-natured about the hassle! Austin's commitment to my time, my experience, and my money is something I haven't experienced in customer service for a long time. I am so appreciative!
• CB

  Claire Bae

  Dec 31, 2025
  5.0
  I picked up my online order on Saturday, December 13. Even though it was close to the holidays and the store was very busy with a long line, Jolly (sorry if I misspelled her name. She was working the cashier register around 1:15–1:30 pm) was incredibly professional and kind. She helped me with my online pickup and even suggested gift boxes for my order, which was such a thoughtful touch. She easily could have skipped the extra help given how busy it was, but instead she went above and beyond while handling so many customers and different requests. Her kindness truly made my J.Crew visit feel special.