Business Details
About
Leather Goods StoreApparel ManufacturerClothing StoreFashion Accessories StoreShoe StoreSunglasses StoreWomen's Clothing StoreLuggage Store
Founded in 1948, Longchamp reinvents French elegance every season and offers collections of ready-to-wear, bags, accessories, shoes, eyewear, luggage and a line for men.
Location
Hours
Reviews
4.4
142 reviews
5 stars
111
4 stars
13
3 stars1
2 stars
4
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, attentive, and helpful, particularly highlighting individuals like Wayne, Amanda, and Monique for their exceptional service.
Store Atmosphere
The store is frequently described as beautiful and inviting, with a well-designed interior that enhances the shopping experience.
Product Quality
Customers appreciate the high quality of the bags, noting that they exceed expectations and are available in a variety of styles.
Mixed Experiences
While many reviews are positive, there are notable complaints about rude staff and poor customer service experiences, particularly regarding returns and repairs.
Personalization Options
Customers enjoyed the ability to personalize their bags on-site, which added a special touch to their shopping experience.
- AYAllison YanNov 15, 20251.0The Longchamp sales lady here was extremely rude when I asked to see if my items could fit in one of the bags I was wanting to buy.
- SSSarah SantiniNov 11, 20255.0I would like to give recognition to Rece and I-chieh for outstanding customer service! I was visiting the city and looking for a specific bag. Rece informed me that they can take my information down and call me when they receive the bag. I was surprised to receive a follow up call letting me know that Rece had my bag on hold. I-chieh followed up so I can purchase the item and they shipped the item to my home state. Both were super helpful and I appreciated the follow up. This was a bag they could have easily sold in store. I am grateful that they followed up to ensure I got the bag I wanted. Thank you very much Rece and I-chieh!
- BGBrianna GreysonNov 1, 20255.0Sharece helped me today to get my longchamp stamped. Very quick professional process she was amazing I love the results thank you!!!!
- MSMarie SouOct 20, 20255.0My experience was absolutely outstanding. Aviana provided exceptional customer service — she was attentive, professional, and made me feel completely at ease and welcomed from the moment I arrived. Her warmth and attention to detail truly set her apart. I will definitely be returning and highly recommend her to anyone seeking excellent service.
- MMMolly MorrowOct 1, 20255.0I had such an amazing experience! Amanda assisted me with my purchase and was so helpful and kind! She went above and beyond to make it such a special experience for my friend and me. She even provided us a celebratory beverage!
Frequently Asked Questions About Longchamp Soho
What products does Longchamp offer?
Longchamp offers collections of ready-to-wear clothing, bags, accessories, shoes, eyewear, luggage, and a men's line.
Where is Longchamp located?
Longchamp is located at 132 Spring Street, New York, NY 10012, USA.
What are the regular store hours for Longchamp?
Longchamp is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.
Is Longchamp open on major holidays?
Longchamp is closed on November 27, 2025, and December 25, 2025. It has special hours on November 28, 2025 (10:00 AM - 7:30 PM), December 24, 2025 (10:00 AM - 6:00 PM), December 31, 2025 (10:00 AM - 6:00 PM), and January 1, 2026 (12:00 PM - 6:00 PM).
How can I contact Longchamp?
You can reach Longchamp by phone at +1 212-343-7444 or via email at soho@longchampusa.com.
Does Longchamp have an online presence?
Yes, Longchamp's website is https://www.longchamp.com/us/en/, and they are on Facebook (Longchamp) and Instagram (@Longchamp).
What nearby stores might I visit along with Longchamp?
Nearby stores include Swatch, Mulberry USA, Emporio Armani, Kendra Scott, Burberry, COS, and DIESEL, offering a variety of fashion, accessories, and luxury goods.
Are there any nearby fashion boutiques near Longchamp?
Yes, nearby boutiques include Etro Boutique NEW YORK SOHO, Loewe Greene St, Anine Bing, and Loewe, perfect for fashion and accessory shopping.
Where can I find jewelry stores near Longchamp?
Nearby jewelry stores include Swatch and Kendra Scott, offering a range of fine and fashion jewelry options.
What are some nearby amenities Longchamp customers might use?
Customers visiting Longchamp might also visit places like Vosges Haut Chocolat for candy, Sovereign Brands for wine and liquor, and Spring Ob/Gyn for medical services nearby.