Longchamp Fifth Avenue

Reviews

• JS

  Jana Salameh

  3 days ago
  1.0
  Love my bag, but not the hospitality, especially with one employee. When I first came in to view the Le Pliage bags, I let her know which color I was interested in—the pomegranate; however, I was unsure if I wanted to purchase, or not. She went on to tell me that it was limited edition, and that is what the green tag meant. After some research, I have found out that she lied to me, and it simply means that it is part of the Green collection. I don’t believe that deceiving first-time customers is a way to guarantee sales, or a return. Additionally, I wanted to engrave my bag and she told me to write down my initials, so I did. I then asked if I needed to add the dots and she said no I did it on the computer. When I came to pick up my bag later, the bag had one dot between my two initials, without another dot at the end. I asked about it because usually for initials, there’s either no dots between the letters, or one after each letter. I had originally asked another lady, but my sales lady walked up, and they both explained that that’s how the computer does it, and a dot at the end is added upon request. I said okay and walked out. I then returned a few minutes later because I felt like I wanted the second dot. Once I returned, my sales lady was there and went on to demean me saying that it’s proper English, pulls out these bookmark looking things with the monogram examples, says that it’s by corporate and an English professor, and went on to say that the second dot that I’m wanting is “street-English.” Not only was she demeaning, but she was incorrect and attacked my intelligence. It’s one thing to say that it’s just how they do it versus making me seem dumb. I didn’t even feel comfortable getting what I wanted anymore on a bad that I paid good money for, so I just said “okay” and walked out. The whole experience was demeaning and not how you should treat paying customers.
• MP

  Maria Laura Pagliaro

  5 days ago
  1.0
  We where going to get a bag personalized and they told us we’d have it ready by 4:00 pm, we went over to the store a 4:05 with a taxi waiting for us (which we had already paid extra for) and it wasn’t ready. They hadn’t even started it, when we got to the store they made us wait a while before telling us it wasn’t ready. A complete disaster, they said we could come at 4:00 and it wasn’t ready, still, we payed extra for the taxi and lost our time and came back to the taxi with our bag not personalized and completely dissapointed.
• WC

  Wildary C

  Jan 4, 2026
  3.0
  I have been here a few times and I have to say, I LOVE the brand but not quite much love the team that sells in store. I have encountered some bad experiences in my visits and usually there’s one person in the team that stands out and does much of the work and attends to every customer satisfaction. They need a better team and definitely need to up their customer satisfaction service. I am still in love with my longchamp bags!!!! 3 out of 5 stars, they need a little push!!
• DS

  Diane Santiago

  Jan 1, 2026
  5.0
  I had a wonderful experience at the Longchamp store thanks to both associates. They were incredibly accommodating and patient while I took my time deciding on the perfect color for a gift for my mom. I never felt rushed, even though the store was quite busy, and they made sure to answer all my questions and bring out different options so I could see everything side by side. Their professionalism, warmth, and attention truly made the experience enjoyable and stress-free. They went above and beyond to make sure I left confident and happy with my purchase.
• SS

  Silvia

  Dec 28, 2025
  5.0
  Had the best experience here. I was shopping for a new work bag and was greeted by Georgia as soon as we walked in. She was so friendly and sweet, and very knowledgeable. There were a few pieces that caught my eye and she showed me the bag in every colour. I told her I was there for a work bag and she directed me downstairs. I can’t remember the name of the associate who helped me but he was great as well. On our way out Georgia asked if I found my bag and I did, she was such a pleasure to deal with and made my first experience with Longchamp wonderful. Thanks again Georgia!

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