Wilson - Columbus Circle

Reviews

• AS

  Amin Sameni

  Jan 5, 2026
  3.0
  Specialty store for Wilson tennis gear and accessories. Well stocked with racquets, balls, and apparel for all skill levels. Staff and customer service were just okay, but the selection made it easy to find what you need for casual play or serious training.
• HC

  Huilin CHEN

  Sep 15, 2025
  1.0
  The most incompetent customer service I’ve ever experienced. Ordered a tennis clothing 1 month ago, package tracking finally shows arrived, went to store TWICE, store unable to find the package. Customer service keeps telling me package is in store, store keeps tells me to call customer service. Do you not talk to each other? What a joke. And where is the package anyway. The level of incompetence is eye opening.
• SP

  Shoshana Pollack

  Sep 8, 2025
  5.0
  Came in to buy a racket - Kevin was SUPER knowledgeable and guided me in the best possible way!!! Would highly recommend talking to him before buying any racket!!
• AA

  Anttony

  Sep 4, 2025
  5.0
  JADA MAMI, you are so kind, assisting and informative, and on that you are beautiful. Inside and out, thank you so so so so much for guidance and support! This outfit, was a fit!! And I wore it to the Madison Square Garden concert for Tate McRae and I got to see Zara Larsson my fave, I mean, I kinda chose exactly what I wanted, but girl you was the inspiration. You were gorgeous inside and out. Thank you so much for your time and effort, but ultimately I got what I needed. Just wanted to leave you a comment of your exceptional customer service take very good care. Have a good rest of your summer and a good fall season!
• HZ

  Hongmei Zhu

  Apr 13, 2024
  1.0
  One star for their terrible customer service. I’m not a typical person who likes to give negative reviews or argue over poor service, but here’s what happened: noticed a small dent on my new racket after picking it up from the store for stringing and stencil, didn’t realize it until I got back home (which a big lesson learned: always check before you leave the store if you ever come here for racket service!). Spoke with a store manager next morning over the phone, and got a new replacement promise after a few emails. Went for the exchange next day, a different store manager insisted on offering only 10% discount and was trying really hard to not get me a new replacement. Had to show the email proof and this is where things went ridiculous, they claimed that “someone else” replied and promised me the exchange not the manager I spoke to. The manager also start finding all kinds of teeny-tiny reasons to reject for an exchange, and informed me that they are the highest in the store, there’s no any other person I can talk to for a better solution. At that point I no longer want to argue and simply wanted to leave, so I settled for the discount. Later they found out it is a online order, the manager told me they can’t do anything about it, and all of sudden claimed they really “want” to give me a new racket but they can’t, which felt disingenuous. There are much more details I could share, but I think this is enough to give you a sense of their awful service. They are full of liars, watch out!

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