Vans

4.5
273 reviews

About

Shoe StoreClothing StoreFashion Accessories StoreSkate ShopMen's Clothing StoreWomen's Clothing Store
Vans is the original skateboard footwear brand. Rooted in youth culture with an uncompromised commitment to action sports, music and fashion, Vans has been designing footwear and apparel to inspire and empower consumers since 1966. From style icons like the Old Skool and Checkerboard Slip-On to performance-focused skate shoes and outdoor boots, Vans creates authentic products for those who never stand still.

Location

Vans
15 Union Sq. West, New York, NY
10003, United States

Hours

Reviews

4.5
273 reviews
5 stars
196
4 stars
50
3 stars
14
2 stars
5
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and attentive, although there were a few negative experiences reported.

Store Atmosphere

The store was described as clean, organized, and welcoming, contributing to a positive shopping experience.

Product Selection

Customers appreciated the variety of products available, including shoes and clothing, though some noted limited sizes in certain styles.

Sales and Promotions

Many customers enjoyed the sales and discounts offered, making the shopping experience more appealing.

Checkout Experience

While most experiences were positive, there were isolated incidents of rudeness at the checkout, which affected some customers' perceptions.
  • AC
    Ana Ceballos
    Oct 3, 2025
    2.0
    The welcome at the store was wonderful—warm, attentive, and professional. However, my experience with the cashier named Lauren today (Friday) was deeply disappointing. She looked at my daughter and me with a dismissive attitude, which made us feel uncomfortable and unwelcome. Then she asked, in a rude tone, “Who gave you the box with the sneakers?” We were confused—our response was simply, “An employee.” Her approach lacked basic courtesy and respect. I genuinely believe Lauren may not be happy in her current role. It seems difficult for her to engage with customers in a kind or constructive way. Perhaps she would thrive in a different environment where she can develop her potential more positively.
  • EW
    edwin walker
    Sep 20, 2025
    5.0
    Great experience and friendly staff
  • TM
    Tina Mosetis
    Sep 9, 2025
    5.0
    Anthony was so great on the phone - rare wonderful customer service!
  • JB
    Jan BelAir
    Aug 29, 2025
    5.0
    Super Laden! Große Auswahl und sehr nettes und hilfsbereites Personal.
  • JL
    Jennifer Loh
    Aug 25, 2025
    1.0
    Spoke to Eli the store manager regarding an exchange for a hoodie. I live all the way in Queens and did not have the original hoodie to exchange at the time. I specifically asked how long they would hold the right size for me, she told me 24-48 hours. Came back the next day with the originally purchased hoodie and receipt, was told they sold the hoodie they were supposedly holding for me. A waste of time. She was very promising about it too.

Frequently Asked Questions About Vans

What are the operating hours for Vans at Union Square?

Vans at Union Square is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Where is the Vans Union Square store located?

It is located at 15 Union Sq. West, New York, NY 10003, USA.