Steve Madden

4.0
54 reviews

About

Shoe Store
Located in the vibrant soho district, our Steve Madden Soho store on Broadway offers a fashionable curated selection of fashion boots, comfortable sneakers, dress shoes, heels, and men's dress shoes perfect for trendsetters and fashion enthusiasts.

Location

Steve Madden
494 Broadway, New York, NY
10012, United States

Hours

Reviews

4.0
54 reviews
5 stars
36
4 stars
4
3 stars
2
2 stars
0
1 star
12
  • ML
    Mabel Li
    Dec 23, 2025
    5.0
    Salesperson Flow is so nice. Promote her.
  • EG
    Emily Glava
    Dec 2, 2025
    1.0
    I don’t like giving bad reviews, but this place really needs a stronger management team. I went on Sunday morning and the woman manager at the checkout area was chatting with an employee while customers, including myself were waiting in line to pay. She ignored everyone for quite a while. When it was finally my turn to make a return from my Black Friday purchase, she started helping me but then passed me off to another employee, who then passed me to yet another person. I had to stand there while the employee explained my situation to two different coworkers, even though both the manager and the first employee already understood it. Honestly, they all just seemed bored. Overall, the service felt unorganized and inefficient.
  • IJ
    Ilona Janel
    Nov 28, 2025
    1.0
    Horrible boutique. The service was awful, couldn’t help us. The cashier tried to hide the stain on the boot that we wanted to buy. Very disappointed of the experience in this store
  • SS
    Shades Shea
    Nov 20, 2025
    5.0
    Kareem GAVE EXCEPTIONAL customer service. I've called multiple store and he was the only one to go above and beyond to order my desire size. Love great service!!!
  • CC
    chelsedits
    Nov 9, 2025
    5.0
    Was looking for some boots to pair with a birthday karaoke night. Brady was able to assist me in finding different sizes, and reassuring me of my decision. The woman who checked me out — forgot to ask for her name — was incredibly helpful as well, spoke to me about her own experience with similar boots and was able to offer me a student discount when I became a bit hesitant on the sizing. Would come to this location again!

Frequently Asked Questions About Steve Madden

What types of shoes and accessories does Steve Madden Soho offer?

Steve Madden Soho offers a curated selection including fashion boots, comfortable sneakers, dress shoes, heels, handbags, and fashion accessories for both women and men.

Where is Steve Madden Soho located?

Steve Madden Soho is located at 494 Broadway in the vibrant Soho district of Manhattan, New York, NY 10012.