Business Details
About
Shoe Store
Located in the iconic Times Square, our newly reopened Steve Madden store brings bold and modern styles to New York’s most famous destination. Perfect for tourists and locals alike, the store features the latest trends in footwear and accessories for women and men, ideal for making a fashion statement in the city that never sleeps.
Location
Hours
Reviews
4.3
317 reviews
5 stars
199
4 stars
62
3 stars
29
2 stars
9
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude and unhelpful interactions.
Product Quality
Customers generally appreciate the quality and style of the shoes and accessories, though some expressed dissatisfaction with sizing issues and durability.
Store Atmosphere
The store is noted for its clean and organized layout, creating a pleasant shopping environment, although some customers experienced long wait times.
Pricing
Prices are seen as reasonable for the quality offered, but some customers feel certain items are overpriced.
Selection Variety
The store offers a wide range of trendy footwear and accessories, but some customers noted limited availability of specific sizes and styles.
- DDDee robinson (Dfashiontique)Oct 15, 20251.0Visited today to try on a few shoes that I saw on the site , but wanted to try them on in person . Horrible unfriendly experience . The employees were more focused in gossiping about other customers walking in . Gave up on waiting for a shoe I requested that never came out . I left Disappointed . Lack of customer service was disappointing !
- ARAleh RanchynskiOct 3, 20255.0This Steve Madden store offers a stylish, modern shopping experience with a wide range of trendy footwear, handbags, and accessories. The layout is clean and organized, with eye-catching displays that highlight bold designs like fur boots, statement heels, and chic sneakers. Handbags are neatly showcased, offering variety from everyday totes to standout pieces. The store atmosphere feels upscale yet approachable, with wood accents and marble finishes creating a polished vibe. Staff appear attentive and professional, enhancing the overall customer experience. Whether for fashion-forward shoes or versatile bags, this store delivers both quality and style, making it a destination for trendsetters.
- EHEsteban HernandezSep 28, 20251.0I never write but on this occasion I took the time to do so since the experience in this store was horrible. My wife and I ordered a pair of sandals, size 7, and we paid for them before leaving. My wife checked the boxes and surprise, one was missing. The saleswoman took a sandal and put it in the box, saying that it was the last pair. We went home and when we checked again we realized that she had put in a size 6 sandal. We returned the next day and the manager as well as the saleswoman treated us contemptuously, blaming us and treating us very badly. They did not even apologize. Translate a conversation
- MKMichelle KnudtenAug 27, 20252.0Nice selection of boots but I have no idea how to get a pair to try on. Could use a commissioned sales person-greet everyone and say LMK if you need a pair to try on. I'd sell a ton if I worked there.
- DRDaniela Narváez ramosAug 20, 20251.0Muy buenas noches me tomo el tiempo de escribir este comentario por que tuve una pésima experiencia en esta sede, es una de mis marcas favoritas siempre compro por que me encanta la calidad de sus productos, llegue a la tienda y Como trate de cambiar un pedido que hice online que por cierto pedí talla 7 en unas sandalias y me llagaron talla seis, le dije a la asesora que si podía hacerme el favor de cambiármelo ya que ellos si tenían la talla que inicialmente había pedido, fue frustrante para mi el ver el trato tanto del manager Como de la asesora ignorándome por completo y diciéndome de la manera más fría posible y sin importancia que no podían cambiarme las sandalias cuando el error no fue mio. La atención fue decepcionante por que jamás me solucionaron el problema aún que no fue mi error repito. Espero que este episodio no lo viva ningún otro cliente por que fui con todo el ánimo de comprar y que me solucionarán el problema y fue todo lo contrario.
Frequently Asked Questions About Steve Madden
Where is Steve Madden's Times Square store located?
Steve Madden's Times Square store is located at 3 Times Square, Manhattan, New York, NY 10036, USA.
What are the operating hours for the Steve Madden store in Times Square?
The Steve Madden store is open Monday to Wednesday and Sunday from 10:00 AM to 9:00 PM, and from Thursday to Saturday from 10:00 AM to 11:00 PM.
What types of products can I find at the Steve Madden Times Square store?
You can find women's shoes, men's shoes, handbags, and fashion accessories at the Steve Madden Times Square store.
Does Steve Madden offer shoes for both men and women?
Yes, Steve Madden offers footwear for both women and men including heels, sneakers, boots, flats, and more.
How can I follow Steve Madden on social media?
You can follow Steve Madden on Instagram (@stevemadden), TikTok (@stevemadden), Pinterest, LinkedIn, and Facebook to stay updated with their latest styles and news.
Are there nearby restaurants where I can eat before or after shopping at Steve Madden?
Yes, nearby restaurants include Silky Kitchen (Chinese), Yoko-Cho NY (Japanese), Mandolino Pizzeria, and SushiZone at Palladium, all great options to enjoy a meal before or after shopping.
What nearby cultural or entertainment venues are close to Steve Madden in Times Square?
Nearby cultural venues include the Peridance Capezio Center, Peridance Contemporary Dance Company, Nyu Wasserman Center Auditorium, and The KnJ Theater, perfect for arts and performing arts enthusiasts.
Is there public transit or other useful landmarks near Steve Madden in Times Square to help me find the store?
Steve Madden is located in the busy Times Square area near the NYU Palladium Residence Hall and Athletic Facility, which are well-known landmarks. This helps in easily locating the store.
What phone numbers can I use to contact Steve Madden's Times Square store?
You can reach Steve Madden's Times Square store by calling +1 212-302-2045 (local and main phone) or the toll-free number +1 888-762-3336.
Does the Steve Madden Times Square store offer the latest fashion trends?
Yes, the store features bold and modern styles, including the latest trends in footwear and accessories for both women and men, making it ideal for fashion-forward customers.