Brand Certified
Steve Madden
4.3(328 reviews)
Certified by Steve Madden • Mar 01, 2026
Business Details
3 Times Square, New York, NY
10036, United States
Certified by Steve Madden • Mar 01, 2026
(212) 302-2045
Certified by Steve Madden • Mar 01, 2026
https://www.stevemadden.com/
Certified by Steve Madden • Mar 01, 2026
About
Certified by Steve Madden • Mar 01, 2026
Shoe Store
Located in the iconic Times Square, our newly reopened Steve Madden store brings bold and modern styles to New York’s most famous destination. Perfect for tourists and locals alike, the store features the latest trends in footwear and accessories for women and men, ideal for making a fashion statement in the city that never sleeps.
Location
Certified by Steve Madden • Mar 01, 2026
Hours
Certified by Steve Madden • Mar 01, 2026
Reviews
4.3
328 reviews
5 stars
207
4 stars
61
3 stars
30
2 stars
9
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude and unprofessional behavior, particularly during returns or issue resolution.
Product Quality
Customers generally appreciate the quality and style of the shoes and accessories, although some expressed dissatisfaction with sizing issues and durability.
Store Experience
The store atmosphere is often described as clean and well-organized, but there are complaints about long wait times for assistance and inconsistent service during busy periods.
Pricing
While many customers find the prices reasonable for the quality offered, some feel that certain items are overpriced.
- TJTalisa JohnsonJan 16, 20261.0Walked in, briefly checked our phones, and were immediately confronted by the concierge asking, “Are you guys shopping here?” in a rude, accusatory tone. Moments later, we were told to leave. The attitude was hostile and unprofessional. Terrible customer service and an extremely unwelcoming experience. Won’t be back.
- DBDiana Carolina Roa BenitesJan 7, 20265.0Mona thanks so much for tour cooperation . You did an amazing job helping to get the shoes that I need on time for the wedding. God bless you you have an amazing team.
- RMRem MirageDec 30, 20251.0The management here is rude and unhelpful. If you must, order online or visit 34th!
- CSCahley ShouldiceDec 19, 20253.0Very friendly when you want to buy something instantly rude when you want to return something.
- GSGabriella SalpeterDec 7, 20255.0I needed a pair of shoes for a wedding later in the day so I popped into Steve Madden. The sales associates greeted me right away and asked me if I needed help finding anything (I did). I showed her a picture of my dress and she helped me find the perfect pair of shoes. Such a nice and clean store, very well managed, would definitely return!
Frequently Asked Questions About Steve Madden
Where is Steve Madden's Times Square store located?
Steve Madden's Times Square store is located at 3 Times Square, Manhattan, New York, NY 10036, USA.
What are the operating hours for the Steve Madden store in Times Square?
The Steve Madden store is open Monday to Wednesday and Sunday from 10:00 AM to 9:00 PM, and from Thursday to Saturday from 10:00 AM to 11:00 PM.
What types of products can I find at the Steve Madden Times Square store?
You can find women's shoes, men's shoes, handbags, and fashion accessories at the Steve Madden Times Square store.
Does Steve Madden offer shoes for both men and women?
Yes, Steve Madden offers footwear for both women and men including heels, sneakers, boots, flats, and more.
How can I follow Steve Madden on social media?
You can follow Steve Madden on Instagram (@stevemadden), TikTok (@stevemadden), Pinterest, LinkedIn, and Facebook to stay updated with their latest styles and news.
Are there nearby restaurants where I can eat before or after shopping at Steve Madden?
Yes, nearby restaurants include Silky Kitchen (Chinese), Yoko-Cho NY (Japanese), Mandolino Pizzeria, and SushiZone at Palladium, all great options to enjoy a meal before or after shopping.
What nearby cultural or entertainment venues are close to Steve Madden in Times Square?
Nearby cultural venues include the Peridance Capezio Center, Peridance Contemporary Dance Company, Nyu Wasserman Center Auditorium, and The KnJ Theater, perfect for arts and performing arts enthusiasts.
Is there public transit or other useful landmarks near Steve Madden in Times Square to help me find the store?
Steve Madden is located in the busy Times Square area near the NYU Palladium Residence Hall and Athletic Facility, which are well-known landmarks. This helps in easily locating the store.
What phone numbers can I use to contact Steve Madden's Times Square store?
You can reach Steve Madden's Times Square store by calling +1 212-302-2045 (local and main phone) or the toll-free number +1 888-762-3336.
Does the Steve Madden Times Square store offer the latest fashion trends?
Yes, the store features bold and modern styles, including the latest trends in footwear and accessories for both women and men, making it ideal for fashion-forward customers.
Brand Certified Facts from Steve Madden
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Certified March 01, 2026Yext Knowledge Graph
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