Business Details
About
Shoe Store
Located on Manhattan's bustling Midtown, Steve Madden on 34th Street has the latest in trendy boots, comfortable sneakers, dress shoes, heels, handbags, and men's dress shoe options and is just a short walk from the Empire State Building.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.8
207 reviews
5 stars
103
4 stars
36
3 stars
27
2 stars
7
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, many reported rude interactions and poor service experiences.
Product Quality
Several customers expressed dissatisfaction with the quality of shoes, noting issues such as sizing inconsistencies and shoes falling apart after minimal use.
Store Environment
The store is described as busy and crowded, with some customers appreciating the variety of products, while others found the atmosphere overwhelming and staff unhelpful.
Management Issues
Multiple reviews highlighted problems with management, including poor coordination among staff and inadequate handling of customer complaints.
Positive Experiences
Despite the negative feedback, there are numerous positive comments about specific staff members who provided excellent service, contributing to some enjoyable shopping experiences.
- SSSpikeOneOct 26, 20251.0its rly shit store my shos broke after 1 day they would give me new one and they broke also and i wont my money back but they wont give me my money back. I dont prefer to go to this shop
- DFDmitrii FostashchenkoOct 17, 20255.0Very friendly and attentive staff. No lines
- CACelia AguileraOct 17, 20255.0It’s was great the sales person was amazing
- AAarielOct 2, 20251.0Most rude people working there ever and feel like they are racist , no one asked if I need any help. The guy who took my order gave me an attitude and face like I owe him a million dollars and did not speak a single word during the whole process. Worst place worst experience ever never going again.
- DSDawn StephensOct 2, 20255.0I popped into Soho Steve Madden last week for some boots. While the store was very busy, the entire staff was on hand to help which was very helpful.for me. I grabbed a pair of boots that I think (the manager Kiana) was very helpful in helping me to decide on. So many choices. It was a great shopping experience.
Frequently Asked Questions About Steve Madden
What types of products does Steve Madden on 34th Street offer?
Steve Madden offers trendy boots, comfortable sneakers, dress shoes, heels, handbags, and men's dress shoe options.
Where is the Steve Madden store located in New York?
Steve Madden is located at 41 W. 34th Street, Manhattan, New York, NY 10001, USA.
What are the opening hours of Steve Madden store on weekdays?
From Monday to Thursday, the store is open from 10:00 AM to 8:00 PM, and on Friday from 10:00 AM to 9:00 PM.
Is Steve Madden open on weekends?
Yes, Steve Madden is open on Saturdays from 10:00 AM to 9:00 PM and on Sundays from 11:00 AM to 7:00 PM.
Does Steve Madden support in-store pickup and what payment methods are accepted?
Yes, Steve Madden offers in-store pickup and accepts debit cards, credit cards, and mobile NFC payments.
Are new styles available at Steve Madden?
Yes, new styles have recently arrived and can be viewed online via their "What's New" collection.
How can I contact Steve Madden for inquiries?
You can call Steve Madden at +1 212-736-3283 or visit their website at https://www.stevemadden.com/.
Which nearby places could I visit before or after shopping at Steve Madden?
Nearby you can visit the Empire State Building, Central Park, and Pier 35 for sightseeing and leisure after your shopping trip.
Are there any nearby parking options available for customers visiting Steve Madden?
Yes, nearby parking options include Central Parking System and Icon Parking, making it convenient to visit the store by car.
What nearby amenities are available if I need medical or tech services while visiting Steve Madden?
Nearby establishments include Gotham Foot Care for medical needs and Solved IT for IT and electronics services.