Located on Manhattan's bustling Midtown, Steve Madden on 34th Street has the latest in trendy boots, comfortable sneakers, dress shoes, heels, handbags, and men's dress shoe options and is just a short walk from the Empire State Building.
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, many reported rude interactions and poor service experiences.
Product Quality
Several customers expressed dissatisfaction with the quality of shoes, noting issues such as sizing inconsistencies and shoes falling apart after minimal use.
Store Environment
The store is described as busy and crowded, with some customers appreciating the variety of products, while others found the atmosphere overwhelming and staff unhelpful.
Management Issues
Multiple reviews highlighted problems with management, including poor coordination among staff and inadequate handling of customer complaints.
Positive Experiences
Despite the negative feedback, there are numerous positive comments about specific staff members who provided excellent service, contributing to some enjoyable shopping experiences.
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SpikeOne
Oct 26, 2025
1.0
its rly shit store my shos broke after 1 day they would give me new one and they broke also and i wont my money back but they wont give me my money back. I dont prefer to go to this shop
DF
Dmitrii Fostashchenko
Oct 17, 2025
5.0
Very friendly and attentive staff. No lines
CA
Celia Aguilera
Oct 17, 2025
5.0
It’s was great the sales person was amazing
AA
ariel
Oct 2, 2025
1.0
Most rude people working there ever and feel like they are racist , no one asked if I need any help. The guy who took my order gave me an attitude and face like I owe him a million dollars and did not speak a single word during the whole process. Worst place worst experience ever never going again.
DS
Dawn Stephens
Oct 2, 2025
5.0
I popped into Soho Steve Madden last week for some boots. While the store was very busy, the entire staff was on hand to help which was very helpful.for me. I grabbed a pair of boots that I think (the manager Kiana) was very helpful in helping me to decide on. So many choices. It was a great shopping experience.