Located on Manhattan's bustling Midtown, Steve Madden on 34th Street has the latest in trendy boots, comfortable sneakers, dress shoes, heels, handbags, and men's dress shoe options and is just a short walk from the Empire State Building.
Feedback on customer service is mixed, with some praising helpful staff while others report rude and dismissive interactions.
Product Quality
Several customers expressed dissatisfaction with the quality of shoes, citing issues with durability and sizing.
Store Experience
The store environment is described as busy and sometimes chaotic, with complaints about staff coordination and management.
Selection Variety
Customers appreciate the variety of shoe options available, although some noted a lack of specific sizes or styles.
BB
Bella
Feb 5, 2026
1.0
Horrible amd rude service. Manager or wtv treated us like shit and no respect when we wanted to return unworn shoes, telling me i did wear them when i did not
FS
Funso Sobande
Dec 8, 2025
5.0
Very helpful staff. Good customer service
AR
Annie Robertson
Dec 4, 2025
2.0
ignored by staff - I was just standing there holding a shoe waiting for someone to help me out. Turns out after I walked in they had closed and no one said anything, and just looked at me and ignored me multiple times - even the manager!
security guard was really nice though :) Also great shoe selection as always
SS
SpikeOne
Oct 26, 2025
1.0
its rly shit store my shos broke after 1 day they would give me new one and they broke also and i wont my money back but they wont give me my money back. I dont prefer to go to this shop