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Ray-Ban

4.3
(584 reviews)

Business Details

116 Wooster St., New York, NY
10012, United States
(212) 334-3545

About

Sunglasses StoreFashion Accessories StoreRay-Ban
RAY-BAN: Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations.

Location

Ray-Ban
116 Wooster St., New York, NY
10012, United States

Hours

Reviews

4.3
584 reviews
5 stars
414
4 stars
63
3 stars
22
2 stars
18
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Diya, Julio, and Veronica for their exceptional service.

Product Quality

Several reviews expressed disappointment with the quality of Ray-Ban products, citing issues like flaking logos and malfunctioning electronics, leading to dissatisfaction with the brand.

Store Experience

The store environment received positive feedback for being spacious and well-organized, although some customers reported poor service experiences and long wait times.

Inconsistent Service

There were numerous complaints about inconsistent customer service, with some customers feeling ignored or receiving unhelpful responses from staff.
  • AL
    anthony lara
    5 days ago
    5.0
    I recently bought a pair of Ray-Bans and I couldn’t be happier with my purchase. The quality is amazing, they fit perfectly, and they look even better in person. Julio helped me pick the right pair and made the whole experience smooth and enjoyable with his great attitude and knowledge.
  • IN
    I V A N
    5 days ago
    5.0
    Great service at this store very knowledgeable Julio took care of us I would definitely come back here
  • AH
    Ahmed Haitham
    Feb 24, 2026
    5.0
    Outstanding service from Youssef! As someone who regularly purchases high-value tech products, I truly appreciate dealing with professionals — and Youssef exceeded expectations. He was knowledgeable, transparent, and incredibly supportive throughout the entire process of getting my Meta Ray-Ban glasses. He handled everything smoothly, answered all my questions with patience, and made the experience seamless. It’s rare to find this level of customer care nowadays. Highly recommended — ask for Youssef if you want a stress-free experience.
  • AB
    A B
    Feb 12, 2026
    1.0
    Expensive for cheaply made glasses. Not giving them my personal information again so they can get hacked and then not tell anyone. btw look up Luxottica hack. The Ray Ban logo is flaking off my shades that are less than a year old. Garbage quality from a garbage company.
  • WS
    Walkman Sardegna
    Jan 29, 2026
    1.0
    😡😡😡😡😡😡😡😡😡😡😡😡Don’t buy Rayban Half serious electronics problems and when you go to ask for the replacement they answer you that you don’t have the requirements, bought in Bologna Ray-ban headquarters the clerks are super nice but unfortunately they can’t provide assistance! Non comprate ì Rayban Metà gravi problemi di elettronica e quando vai a chiedere la sostituzione ti rispondono che non hai i requisiti, comprati a Bologna sede Ray-ban i commessi super gentili ma purtroppo non possono fare assistenza!

Frequently Asked Questions About Ray-Ban

What are the operating hours of the Ray-Ban store at 116 Wooster St. in Soho?

The Ray-Ban store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Where is the Ray-Ban store located in New York?

The store is located at 116 Wooster St., New York, NY 10012, in the Soho neighborhood.

Brand Certified Facts from Ray-Ban

Ray-Ban partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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