Business Details
About
Sunglasses StoreFashion Accessories Store
RAY-BAN: Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations.
Location
Hours
Reviews
4.3
550 reviews
5 stars
391
4 stars
61
3 stars
19
2 stars
18
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff engagement; some customers praised helpful employees like Diya and Philly, while others reported indifference and rudeness from staff.
Store Experience
The store is generally described as spacious and well-organized, providing a pleasant shopping atmosphere, but some customers felt ignored or unwelcomed.
Product Quality
Customers expressed disappointment with the durability of certain products, particularly the Ray-Ban Meta glasses, citing issues with defects and poor warranty service.
Appointment Issues
Several customers reported frustration with appointment requirements for purchasing glasses, leading to long wait times and confusion.
E-commerce Problems
Customers experienced issues with online orders, including delays and poor communication regarding order status.
- TTThe Twinz3 days ago5.0Great store! Great staff! Especially Kevin. Thanks for the good service!! ;)
- SMSal Mazzola6 days ago5.0I visited the Ray-Ban store in SOHO and right from the start I received excellent customer service from Julio, Keynaiga, and Vernonia. There was No rush or high sales pressure...instead I receive friendly knowledgeable service. ! I highly recommend visiting this store for all of your glasses needs !
- SCSharae CallenderNov 17, 20254.0I had a very easy time getting my reading glasses, thanks to the help of a wonderful young lady named Keynaiya. If you would need a quick and efficient shopping experience do not hesitate to ask her for help!
- JPJay P ProductionNov 15, 20251.0This is the worst Soho customer service I've seen. Only 2 members of staff helping customers and when they are done they just leave without any words. And right nearby at another glass 👓 store was an exceptional service. 0 stars. Please review the way you serve your customers.
- SVSG Travel VLOGNov 15, 20255.0I’m very happy you were able to get my order ready before I left the country. Hailey gave me amazing customer service. Thank you again!
Frequently Asked Questions About Ray-Ban
What are the operating hours of the Ray-Ban store at 116 Wooster St. in Soho?
The Ray-Ban store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is the Ray-Ban store located in New York?
The store is located at 116 Wooster St., New York, NY 10012, in the Soho neighborhood.
Does the Ray-Ban Soho store offer in-store service?
Yes, the location is open for in-store service.
How can I contact the Ray-Ban store in Soho?
You can reach the store by phone at +1 212-334-3545.
Where can I find more information or shop Ray-Ban products online?
Visit the Ray-Ban Soho store's online page at https://stores.ray-ban.com/united-states/ny/new-york/116-wooster-st or their featured site http://SunglassHut.com.
What kind of products does the Ray-Ban Soho store specialize in?
Ray-Ban specializes in timeless style sun and prescription eyewear, emphasizing authenticity and freedom of expression.
Which boutique stores are located near the Ray-Ban store in Soho?
Nearby boutiques include Barbara Bui USA and Atelier Beauté CHANEL.
Are there notable clothing stores close to the Ray-Ban location in Soho?
Yes, several clothing stores nearby include Bcbgmaxazria, Equipment, Cinq a Sept, and Ted Baker.
What beauty and cosmetic shops can I visit near the Ray-Ban Soho store?
You can visit Chanel, Atelier Beauté CHANEL, NARS Soho, Nars Cosmetics, and Korres which are nearby cosmetic and beauty supply stores.
How can nearby places like Rev. Annie Lawrence, NYC Wedding Officiant enhance a customer's visit to Ray-Ban Soho?
Customers planning weddings can benefit from visiting nearby vendors like Rev. Annie Lawrence for wedding planning and bridal needs, making Soho a one-stop destination for fashion and event preparation.