Business Details
About
Sunglasses StoreFashion Accessories StoreRay-Ban
RAY-BAN: Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations.
Location
Hours
Reviews
4.3
572 reviews
5 stars
406
4 stars
62
3 stars
21
2 stars
18
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly, knowledgeable, and helpful, there were numerous complaints about poor service, lack of attention, and unprofessional behavior from some employees.
Product Quality
Several customers expressed disappointment with the quality and durability of the products, citing issues with frames and lenses that did not meet expectations.
Store Experience
The store environment received mixed reviews; some customers enjoyed the spacious layout and selection, while others reported long wait times and inadequate assistance.
Repair and Returns
Customers faced challenges with the repair process and return policies, with some feeling that the service was unhelpful or inconvenient.
- ASAkiesha Sanders5 days ago5.0I love the customer service that they have each and every time when I come to the store. Im always help by key and Diya they are very kind and and they make sure all my needs are met
- KZKevin Zheng6 days ago5.0Diya and Omesh were wonderful! Great customer service, friendly and absolutely provided a positive experience. They helped me put in my prescription lenses for my meta glasses and were so efficient!
- DADamir AbdullinJan 3, 20263.0Came in specifically to buy Meta Ray-Ban glasses and was surprised they didn’t have matte black Wayfarers with clear lenses in stock. For a Ray-Ban flagship store, I expected to be able to buy a product that’s being heavily promoted everywhere. Ended up ordering online, but it was disappointing not to be able to buy in store.
- BBBelalDec 30, 20251.0Great in store experience but horrible customer support. Purchase the Rayban metas and they stopped working after 3 months wouldn’t turn on at all after charging and lights would make the device flash a red light. Ended up sending the glasses in to no call email or text and it’s been over 3 months!!!!! Horrible experience and worst $400 spent for a product that is only good when it works. SMH.
- JDJoe DonangeloDec 22, 20255.0I walked into the Ray-Ban store just to browse for sunglasses and was pleasantly surprised to learn that they also offer prescription eyeglasses. From the moment I arrived, Veronica made the entire experience outstanding. She was extremely patient, friendly, and knowledgeable, and never made me feel rushed. She took the time to carefully explain all my options, answered every question I had, and helped me select frames that not only look great but also truly fit my lifestyle and vision needs. I ended up purchasing both a pair of sunglasses and progressive eyeglasses. I truly appreciated her professionalism and care throughout the entire process, and I can’t wait to pick up my progressive glasses. Highly recommend working with Veronica if you visit this store!
Frequently Asked Questions About Ray-Ban
What are the operating hours of the Ray-Ban store at 116 Wooster St. in Soho?
The Ray-Ban store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is the Ray-Ban store located in New York?
The store is located at 116 Wooster St., New York, NY 10012, in the Soho neighborhood.
Does the Ray-Ban Soho store offer in-store service?
Yes, the location is open for in-store service.
How can I contact the Ray-Ban store in Soho?
You can reach the store by phone at +1 212-334-3545.
Where can I find more information or shop Ray-Ban products online?
Visit the Ray-Ban Soho store's online page at https://stores.ray-ban.com/united-states/ny/new-york/116-wooster-st or their featured site http://SunglassHut.com.
What kind of products does the Ray-Ban Soho store specialize in?
Ray-Ban specializes in timeless style sun and prescription eyewear, emphasizing authenticity and freedom of expression.
Which boutique stores are located near the Ray-Ban store in Soho?
Nearby boutiques include Barbara Bui USA and Atelier Beauté CHANEL.
Are there notable clothing stores close to the Ray-Ban location in Soho?
Yes, several clothing stores nearby include Bcbgmaxazria, Equipment, Cinq a Sept, and Ted Baker.
What beauty and cosmetic shops can I visit near the Ray-Ban Soho store?
You can visit Chanel, Atelier Beauté CHANEL, NARS Soho, Nars Cosmetics, and Korres which are nearby cosmetic and beauty supply stores.
How can nearby places like Rev. Annie Lawrence, NYC Wedding Officiant enhance a customer's visit to Ray-Ban Soho?
Customers planning weddings can benefit from visiting nearby vendors like Rev. Annie Lawrence for wedding planning and bridal needs, making Soho a one-stop destination for fashion and event preparation.