Business Details
About
Clothing StorePolo Ralph Lauren
Since 1967, Ralph Lauren has defined the essence of American style. Striking a balance between “timeless” and “modern,” Ralph Lauren creates collections that express a unique sense of personal style inspired by the rich visual imagery around him: the rustic beauty of the American West, the golden age of Hollywood glamour, the sleek innovation of automotive design or an authentic equestrian heritage. Over forty years ago, Ralph Lauren launched the Polo brand from one innovative tie design; since then, he has officially been recognized as a true Fashion Legend. From internationally heralded collections that grace the runway to impeccably crafted sportswear at the forefront of fashion, Ralph Lauren apparel and accessories offer the gift of iconic, enduring style. We invite you to join us at our Ralph Lauren stores to discover The World of Ralph Lauren. Our personal style consultants will be happy to assist you.
Details
- DeliveryAvailable
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
527 reviews
5 stars
340
4 stars
73
3 stars
26
2 stars
12
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful, leading to a negative shopping experience.
Store Atmosphere
The store's design and atmosphere received positive remarks, with many customers appreciating its beauty and layout.
Staff Training
Several customers suggested that staff require better training in customer service to enhance the shopping experience.
Mixed Experiences
While some customers reported positive interactions with specific staff members, the overall sentiment leaned towards dissatisfaction with service.
- AVAlyssa Vega4 days ago5.0Daniel was very kind and provided great customer service. Everyone we came across greeted us with a smile, making the experience very welcoming. Overall, a great experience and I would definitely come back.
- LWLee WridgwayDec 26, 20251.0Travelled 30mins to get there in the snow storm with 2 young kids. Got there 30mins before advertised closing time, but they still put down the shutters in our face. Terrible treatment of tourists - and I knew exactly what I wanted to buy, would have only take me only 5mins. It was the only store in New York which had the item in stock.
- WQweilong qiDec 23, 20251.0I absolutely love this store! It is well designed and well maintained. However, the customer service was severely lacking. The cashier started waving and snapping without saying anything to me. I have been a loyal customer for the past three years, but this experience has damaged my view of the brand. I have been to other locations and loved my experiences there. I would highly recommend that management retrain employees in customer service.
- AAAllisson AngelDec 17, 20251.0It’s incredibly ridiculous and disgusting how everyone in that store treats you. There’s no professional behavior or welcoming attitude towards anyone. A store like this should be inclusive and respectful to all customers, instead of being stared down by the staff for your appearance. I was simply trying to exchange a size on an item I bought from you. As soon as I showed my item, it was treated like it was a piece of garbage, as if it wasn’t your own brand.The cashier was also incredibly rude and sassy, as if she wasn’t working. Terrible terrible customer service and staff.
- JWjack wuDec 13, 20251.0The customer service at this Ralph Lauren store was shockingly poor, particularly the behavior of the door staff. They openly displayed selective treatment by greeting only certain individuals while deliberately avoiding eye contact with others. This conduct was disrespectful, unprofessional, and completely unacceptable. Customers were treated with a clear lack of dignity and basic courtesy. Compared to other Ralph Lauren locations, the service at this store is an absolute failure and deserves a zero rating.
Frequently Asked Questions About Polo Ralph Lauren
What are the regular opening hours of the Polo Ralph Lauren store at 109 Prince Street?
The store is open Monday to Saturday from 11:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Is the Polo Ralph Lauren store at 109 Prince Street open on major holidays?
The store is closed on certain holidays such as November 27, 2025.
Does the Polo Ralph Lauren store offer curbside pickup service?
Yes, the store provides curbside pickup for your convenience.
Can customers shop in-store at the Polo Ralph Lauren location in New York?
Yes, in-store shopping is available at this Polo Ralph Lauren store.
What payment methods are accepted at the Polo Ralph Lauren store on Prince Street?
The store accepts American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Mastercard, PayPal, and Visa.
Where can I find more information or shop online for the Polo Ralph Lauren store at 109 Prince Street?
You can visit their website at https://www.ralphlauren.com/Stores-Details?StoreID=8035 for more details.
Is the Polo Ralph Lauren store located near any notable landmarks or attractions?
Yes, it is near the landmark 109 Prince Street, a historical building and monument, which you might want to visit before or after shopping.
Are there other fashion and clothing stores near the Polo Ralph Lauren store at 109 Prince Street?
Yes, nearby stores include Replay NY, Scanlan And Theodore pop up boutique, Sandro Paris, FARM Rio Flagship Store, and ba&sh for additional fashion options.
Can I visit some dining options close to Polo Ralph Lauren at 109 Prince Street?
Yes, Jean Georges Enterprises, a French restaurant, is nearby, offering a great place to dine before or after your shopping trip.
What other types of shops or services are nearby that customers might find interesting?
Nearby you can find jewelry stores like David Yurman and Fragments, shoe stores such as Camper and Schutz, art gallery Morrison Hotel Gallery, and wellness options like Sajé Natural Wellness beauty salon.