Max Mara

Reviews

• RW

  Rena Wang

  Feb 8, 2026
  1.0
  Terrible sales. Directly asking us if we are trying for purchase and or just for size, and being super mean when we’re trying the coats. Bruh how rude. Would never purchase anything from them.
• EU

  Elena Usacheva

  Feb 7, 2026
  5.0
  I'd like to thank Nadia De Marco for her professional help in finding the right coat size. I had ordered a size that was too small, and as soon as I tried it on, she immediately noticed that I needed a much larger size. She carefully looked at how the smaller coat fit, explained how the correct size should feel, and together we selected a coat that fits me perfectly. I was really impressed by her genuine care and interest in making sure I left happy, with a beautiful coat in the right size.
• JJ

  Joyce

  Jan 19, 2026
  2.0
  As someone who has loved this brand for more than 15 years and owns countless pieces from Max Mara, for some reason I always get disappointed at the SoHo store. The sales people here are pushy to make you buy things, yet become really unhelpful when you have issues with the clothings you bought. I once got a $900 trousers that had colours fading when I washed it (this only happened a week after I bought it), and when I texted the salesperson who helped me with the purchase, she basically said she doesn’t know what to do and Max Mara won’t be able to help. When I visited the store explaining the situation, I even had a salesperson recommend me buying another pair… like your luxurious clothings are for single-use only? What a joke. Another time when I visited the store hoping to find a cashmere coat but didn’t end up seeing anything I love, the sales person kept pushing me to buy things even when I already expressed that I didn’t like the style she recommended. And you can tell how her attitude changed so drastically after I said I’d want to consider other brands as none of the ones she showed me were a perfect fit. Btw they also charge quite a lot for tailoring ($70 to add a simple button, you can’t even customise as they only offer one option) and shipping ($30), when other brands like Acne and Hermes would do it for free. I understand that not all brands offer complimentary tailoring and shipping, but this is just another detail that makes the customer service below expectation, especially after I just spent thousands of dollars. When I asked for a photo to see how the button would look like on my coat, the sales person simply googled an image and said “it’s gonna be something like this”. Very condescending attitude. I’ve had better experience at other locations. It’s a shame how the SoHo store has such a poor customer service.
• AK

  Ayush Kumar

  Dec 30, 2025
  1.0
  Ek jacket available nai rakh sakta ekdum gatiya store
• AQ

  Asdfghjkl Qwertyuiop

  Nov 21, 2025
  1.0
  Great brand, worst customer service and attitude

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