Hi, we’re Madewell and we believe that good days start with great jeans. Women’s and men’s denim is at the core of the brand, and we also offer everything you want to wear with an amazing pair of jeans, from easy tees and timeless outerwear to classic footwear and must-have bags.
Unfortunately the quality has gone massively down hill. Own tons of things from madewell but this pair of boots I purchased for $230 ripped literally a week or two later. I was then away for six weeks for work in Canada (which doesn’t have madewell). Just brought them in to ask for an exchange and was told I need to repurchase them… if your product breaks and it cost $230 an exchange should most certainly be allowed. I loved madewell but after this experience I will
No longer be shopping there which is unfortunate since my office is in the building!
Also to the manager who said she has never seen this problem, which I don’t disagree that maybe she hasn’t but so you’re aware I see multiple reviews on the website of people with the same issue over the last few weeks - screen shots attached.
SJ
Sara J.
Dec 18, 2025
1.0
Worst and smallest inventory from all the locations
EK
Emily Kilman
Nov 21, 2025
5.0
Taysia and Denise are the sweetest and most helpful store associates we have ever met!!!! Such a joyful shopping experience with those two. Run don’t walk to Madewell Hudson Yards
OO
Olga Oleksiuk
Oct 8, 2025
5.0
For men and women clothes
RA
Rachel Agin
Sep 18, 2025
5.0
I had the best experience at this Madewell location that I had to share. From the second I walked in the team made shopping feel warm, welcoming, and genuinely fun.
A HUGE shout out to Taysia who went above and beyond to help me. She was super kind, attentive, and made me feel so comfortable asking questions and trying things on. It made all the difference in my experience shopping there.
The overall energy of the store is great. Everyone I interacted with was so friendly, helpful, and approachable. I had visited another Madewell location in the city later in the week and the contrast was night and day. This team truly shows what great a great customer experience should feel like.
Huge thanks to Taysia and the team for making me want to come back again and again. You've set the bar high!!!!
Madewell accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Madewell wheelchair accessible?
Yes, Madewell has a wheelchair accessible entrance.
How can I contact Madewell for inquiries?
You can email Madewell at store.1272@madewell.com or call them at +1 212-630-0680.
Are there nearby shopping options around Madewell at Hudson Yards?
Yes, nearby shopping options include Louis Vuitton, Marc Jacobs, Faherty Brand, Intimissimi, Tory Burch, Banana Republic, and Stuart Weitzman, all located within Hudson Yards.
What dining options are available near Madewell?
Nearby dining spots include Naked Tomato (Israeli and Mediterranean cuisine), Pret A Manger (sandwiches and coffee), JOE & THE JUICE (smoothies and juice), BONDST (American restaurant and cafe), Belcampo - Hudson Yards (burger and steakhouse), and Ladurée (bakery and tea room).
What are some nearby beauty and wellness places around Madewell?
Nearby beauty and wellness options include Jennifer White Health Spa, Blvd Hair Salon and Laser Hair Removal, and Aesop Hudson Yards for cosmetics and skin care.
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