Madewell

Reviews

• EE

  Eating SLP - Estela

  Nov 17, 2025
  5.0
  Kiara is VERY kind. She can tell what a customer wants and gives great feedback on what works best! I think she’d be a great stylist. Besides just being extremely kind to everyone. I really was grateful for her as she helped me with my new purchase that was outside of my usual clothing options. Now I am OBSESSED with my new coat! Tobi was also another gem! Very accommodating! First time ever in Madewell. Now it won’t be my last thanks to these girls!
• AA

  Adel

  Nov 8, 2025
  1.0
  Review for Madewell Soho I had a pretty frustrating experience with the staff here. The communication between the team, especially between upstairs and downstairs, really needs improvement. I was told by one associate upstairs to go to the men’s section for a fitting room since theirs was full, but when I got there, the staff downstairs seemed totally unaware and sent me back up. Even though they all had radios, no one seemed to be on the same page. When I finally asked another associate, he said the fitting rooms were full, though there wasn’t any line and told me I could wait if I wanted. At checkout, I asked for a bag, and instead of simply grabbing one that fit, the cashier tried to squeeze my top into the smallest bag possible. For the price I paid, I really expected better service and communication. Overall, it felt disorganized and unhelpful.
• AA

  Amy

  Aug 29, 2025
  2.0
  a lot less items on display than the old soho location. now it’s just top floor for women with very sparse shelves and what feels like 80% less things to choose from compared to old location where it’s all stocked up on both floors, which is kinda contradictory because the new store looks bigger in size
• AA

  Angela A

  Aug 8, 2025
  5.0
  Sylvia is such a joy!!! Thank you!!
• CC

  CB

  Jul 26, 2025
  5.0
  First of all I just wanna say y’all made my day after a semi-bad/awkward experience at another store in SOHO today. Second of all, I wanna shout out to the gorgeous black lady that helped me pick out the jeans today. She was so freaking patient, so freaking attentive, and just generally so freaking awesome. She literally made my day!!! I’m sad that I didn’t ask for her name(is her name Sylvia?? I attached a pic). Store manager if you see this please treat her with something nice or give her a bonus or something - because it is people like her that keeps me returning to Madewell buying jeans that I can’t afford! What a great role model she is for people in sales! I was hot, sweaty, and probably looked like shit when I walked in.and I tried on at least 5 pairs of jeans. She treated me like a freaking queen!!! Madewell y’all need to do this girl justice!!! Whoever you are(Sylvia?), I hope you see this and I want you to know that you’re so awesome! You made my day!

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