Madewell

Reviews

• AT

  Amanda Tallini

  Dec 27, 2025
  5.0
  I went in yesterday for jeans and May made my day. She was so kind, helpful and attentive.
• EE

  Eating SLP - Estela

  Nov 17, 2025
  5.0
  Kiara is VERY kind. She can tell what a customer wants and gives great feedback on what works best! I think she’d be a great stylist. Besides just being extremely kind to everyone. I really was grateful for her as she helped me with my new purchase that was outside of my usual clothing options. Now I am OBSESSED with my new coat! Tobi was also another gem! Very accommodating! First time ever in Madewell. Now it won’t be my last thanks to these girls!
• AA

  Adel

  Nov 8, 2025
  1.0
  Review for Madewell Soho I had a pretty frustrating experience with the staff here. The communication between the team, especially between upstairs and downstairs, really needs improvement. I was told by one associate upstairs to go to the men’s section for a fitting room since theirs was full, but when I got there, the staff downstairs seemed totally unaware and sent me back up. Even though they all had radios, no one seemed to be on the same page. When I finally asked another associate, he said the fitting rooms were full, though there wasn’t any line and told me I could wait if I wanted. At checkout, I asked for a bag, and instead of simply grabbing one that fit, the cashier tried to squeeze my top into the smallest bag possible. For the price I paid, I really expected better service and communication. Overall, it felt disorganized and unhelpful.
• AA

  Amy

  Aug 29, 2025
  2.0
  a lot less items on display than the old soho location. now it’s just top floor for women with very sparse shelves and what feels like 80% less things to choose from compared to old location where it’s all stocked up on both floors, which is kinda contradictory because the new store looks bigger in size
• AA

  Angela A

  Aug 8, 2025
  5.0
  Sylvia is such a joy!!! Thank you!!

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