Business Details
About
Sportswear StoreWomen's Clothing StoreMen's Clothing StoreEvent VenueCafeFitness Classeslululemon athletica
A community focused store that offers athletic wear & accessories, an in-store studio, healthy cafe and a space to gather for events and experiences.
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits.
All lululemon locations have strong ties to our local communities.
Details
- Cash onlyNot available
- Curbside pickupNot available
Location
Hours
Reviews
3.9
251 reviews
5 stars
146
4 stars
35
3 stars
13
2 stars
11
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being helpful and friendly, many customers report rude and unprofessional behavior from others.
Store Environment
The store is generally well-stocked and spacious, but some customers noted issues with cleanliness and organization, particularly in fitting rooms.
Product Quality
Customers appreciate the quality of the products, although there are complaints about inconsistent sizing and durability.
Staff Training
There is a clear need for better staff training, as many reviews highlight a lack of product knowledge and poor customer interaction.
Checkout Experience
Long wait times at checkout and issues with processing discounts have been frequently mentioned, indicating a need for improved efficiency.
- LPLucy Postlethwaite3 days ago2.0I’m so frustrated. I’ve just come back from New York with a new pair of leggings which they didn’t remove the security tag for. This is a serious mistake and risks me not being able to get it taken off at all. This should be basic knowledge. I’m left with leggings I’m likely unable to wear. I would like someone to get in touch to help resolve the mistake.
- EEElizabethDec 9, 20251.0I have never written a review for a retail store before, but the customer service was so terrible here I had to. Incredibly rude and slow. Intentionally made customers wait (unnecessarily) to check out or return items. I've never seen anything like it. Won't be going back to this location.
- SLSally LeeNov 28, 20255.0블프 안함
- LBLihi Ann BakalOct 22, 20252.0This 2 star review is ONLY due to an interaction with (Ironically) the store’s ‘Manager of Guest Experience’ (on 10/18, afternoon) This individual was so condescending and rude, did not provide any helpful information or show any willingness to help Thankfully, the store’s manager came and spoke with me. She was nice and helpful, and gave me information that actually helped! Also Haily at the register was pleasant (Hence the 2 stars vs. 1..) Lulu’s GES has been notified
- ASAlana SeverinoOct 21, 20251.0This is honestly the worst customer service in history. They don’t listen, they don’t care, and every single response sounds like it’s copied and pasted by a robot. I’ve spent thousands of dollars with Lululemon over the years, and this is the second time this happens to me. When everything goes fine, they take your money fast. But when there’s a problem, they act like it’s not their responsibility. One item from my order was shipped separately and never delivered to my door. I was home that day, I have camera footage, and the “delivery photo” they use is not even my door. Here’s the proof — they left the package at what looks like a building maintenance closet, where people keep mops and cleaning supplies. That’s not a secure door, not even a real delivery point. And yet, they refuse to refund me. They pretend it’s not their problem that my package was basically thrown somewhere random. They don’t care that I worked for that money, or that I trusted their company. Lululemon only cares about profit, not about people. They ignore you, they give robotic answers, and they let customers lose their money without accountability. Absolutely the worst customer service experience imaginable. Never again.
Frequently Asked Questions About lululemon
What products and services does lululemon at 520 Broadway offer?
lululemon offers technical athletic apparel for yoga, dancing, and other activities, an in-store studio, a healthy cafe, and hosts events and experiences.
What are the store hours for lululemon on Broadway?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 8:00 PM, with special holiday hours noted.
Does lululemon offer in-store pickup options?
Yes, lululemon offers in-store pickup services for customer convenience.
How can I contact lululemon's Soho Broadway store?
You can reach them at +1 332-239-6948 or email sohobroadway-store@lululemon.com.
Where is lululemon located in New York?
lululemon is located at 520 Broadway, New York, NY 10012, USA.
What is lululemon's mission statement?
lululemon aims to elevate the world from mediocrity to greatness by creating components for people to live longer, healthier, fun lives.
Are there any nearby health facilities around lululemon's Soho Broadway location?
Yes, Pearl Health, a family practice and hospital, is nearby and can be a convenient stop for health needs before or after shopping.
What nearby shopping options are available around lululemon's store?
Nearby shopping includes Edikted clothing store, Dune London shoe store, Michael Kors boutique, and Marciano women's clothing store, offering customers diverse fashion options.
Are there any event venues close to lululemon where I can attend or host events?
Hot Studio is a nearby venue and event space that customers might consider for events after visiting lululemon.
How can nearby coworking spaces help me connect with lululemon's community events?
The nearby WeWork Coworking & Office Space can facilitate community connections and networking opportunities linked to lululemon's events and experiences.