Louis Vuitton Brookfield Place

Reviews

• KK

  Kuziva

  Nov 15, 2025
  1.0
  I wanted to buy some fragrances for my upcoming birthday especially lmmensite . One of the associates was about to direct me to try some of the fragrances when one employee around interrupted. She said store policy doesn’t allow under 21s unaccompanied by an adult (I’m 20). Checked store policy online it didn’t even say that so she clearly lied. I don’t know I’ if it was discriminatory or she just didn’t want me interrupting to interrupt her conversation with a coworker. Anyways I’m disappointed and never felt so unwelcome at a Louie Vuitton
• HO

  Hernan Ortega

  Nov 3, 2025
  1.0
  🚨 Extremely Disappointed – Beware Before You Buy I spent over $4,000 at Louis Vuitton — a brand I believed represented quality and honesty. I purchased a $2,200 purse for my wife, another pair of glasses, a wallet, and finally a $750 chain that I was clearly told came with a 1-year warranty. Fast forward to now: the chain broke after only a few months, and when I returned to the store, I was shocked to be told that “this particular chain is cheap” and doesn’t come with a warranty. Cheap? $750 for a chain — and you call that cheap? This is Louis Vuitton, not a flea market. To make things worse, no manager was available, and I was left feeling absolutely robbed. The issue isn’t just the chain — it’s the disgusting lack of accountability and deception. Telling a customer a product has a warranty to close a sale, only to deny it later, is completely unacceptable for a so-called luxury brand. I’ve bought from Louis Vuitton multiple times, but this experience killed my trust. If this is what “luxury service” means — selling “cheap” jewelry with no quality or support — then LV has completely lost its values. You don’t sell $750 items and then mock customers by saying they’re cheap. You either stand behind your products or stop calling yourself a world-class brand. Still waiting for the manager to call me back — I’ll update this review if they actually care enough to fix this. But right now? Louis Vuitton = luxury price, zero ethics.
• AC

  Anna Chachanashvili

  Oct 9, 2025
  2.0
  I visited the Louis Vuitton store in NYC / Brookfield and was very disappointed with the customer service. The sales associate who helped me showed little interest in assisting or engaging. She seemed impatient and unwilling to go the extra mile — she only showed me a few scarves and wasn’t eager to answer questions or offer alternatives. For a luxury brand like Louis Vuitton, I expected a much higher level of professionalism, product knowledge, and enthusiasm. Unfortunately, the experience did not feel special or welcoming at all.
• AB

  Angie B

  Jun 23, 2025
  5.0
  I love this store! Kamil is my favorite girl! They are always attentive but Kamil always takes care of me. No matter what she makes me feel welcomed! Water.. champagne or top shelf no hesitation. I always leave with a smile after shopping here! My to go to boutique! 😊
• EF

  Emmie Falbo

  Jun 24, 2024
  1.0
  Terrible customer service. Coming from a regular costumer. All other LV I’ve been to have been a magical experience. The store clerks at this shop just never seem to get it right with their customer service. Something went wrong here, and their staff needs to be reevaluated.

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