Lacoste

Reviews

• FD

  FINO DAFINA

  Nov 13, 2025
  1.0
  Customer service to be reviewed. I called this afternoon and I was put through a staff meeting for 10minutes listening to the manager and employees talking to each other.
• AC

  Andrew L. Case

  Oct 26, 2025
  5.0
  Such a great store with friendly staff.
• DP

  David Pereira

  Oct 20, 2025
  1.0
  Don’t buy anything here. If you ever need to return, they will find reasons to refuse. I bought a backpack and I told them I was unsure about fitting my laptop. And it didn’t fit. The next day, my wife tried to return it. They refused because it had a few water drops in it. Important to mention, it was raining and there paper back melted. We managed to return at Fifth avenue store. After that, we will never buy Lacoste again .
• ER

  Elite Rides

  Sep 6, 2025
  1.0
  Dear Lacoste Customer Service, I am writing to formally express my disappointment with the customer service I received today at the Lacoste store on Broadway in New York. I purchased an item that was not available in my size, so the sales associate offered to place the order online and have it shipped to my address. I provided my full address, phone number, and email clearly written on paper. However, when the associate entered my information into the system, he failed to include my apartment number. When I pointed this out, he had already processed the order. The store manager was called over, but instead of handling the situation politely and professionally, she was rude and dismissive. She insisted that it was my mistake for confirming the order, even though I had provided all of my correct information in writing. She also stated that customer service was not available at that moment and that she would “try” to send an email, but gave me no reassurance. Immediately after leaving the store, I contacted Lacoste Customer Service directly, and they promptly corrected the order by adding my apartment number—something that could have easily been done in-store if handled properly. I find it unacceptable that a brand such as Lacoste allows its managers to treat customers with such lack of professionalism and respect. I had just completed a purchase, and instead of feeling valued as a client, I left the store upset and disappointed. I strongly believe this incident does not reflect the values that Lacoste should stand for, and I kindly request that this complaint be reviewed and taken seriously. Sincerely, Daniela Braga
• CC

  Clémentine

  Aug 28, 2025
  1.0
  Service client abominable ! Honteux

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