I picked up my online order on Saturday, December 13. Even though it was close to the holidays and the store was very busy with a long line, Jolly (sorry if I misspelled her name. She was working the cashier register around 1:15–1:30 pm) was incredibly professional and kind. She helped me with my online pickup and even suggested gift boxes for my order, which was such a thoughtful touch.
She easily could have skipped the extra help given how busy it was, but instead she went above and beyond while handling so many customers and different requests. Her kindness truly made my J.Crew visit feel special.
JF
Jayda Foote
Dec 23, 2025
5.0
Had an amazing experience thanks to Austin. I came in looking for a gift for my dad and brother and ended up picking the same sweater Austin was wearing - it looked amazing! He was so sweet and just made my experience so so pleasant. He also clued me into J Crew's popup in the park. Overall such a lovely store with such lovely associates
OO
Olivia
Dec 2, 2025
2.0
For me to walk into a store that has up to 3x online and not see anything bigger than a large in store is… a choice.
The associates are very friendly and helpful though, can’t take that awag.
MM
Marc
Nov 16, 2025
5.0
Excellent customer service. Andrew (I hope that was his name) was very knowledgeable and helpful without being pushy. He genuinely cared that I left the store happy. Thank you for that, and I highly recommend visiting this location to all customers.
EK
edholly kuykendall
Nov 12, 2025
5.0
I’ve always enjoyed shopping at this particular location. Absolutely every singled salesperson I’ve ever encountered there has been incredibly professional and helpful. I recently had a shipping issue with some items I purchased in the store and Carlos, the manager, was incredibly helpful and accommodating.
The J.Crew store is located at 75 Spring Street, New York, NY 10012.
What are the operating hours of the J.Crew store?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Does J.Crew offer in-store pickup or delivery services?
Yes, J.Crew offers in-store pickup services.
What types of products can I find at the J.Crew store?
You can find women's, men's, men's suiting, children's clothing, and shoes at J.Crew.
What payment options does J.Crew accept at this location?
J.Crew accepts payment via Afterpay, American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, Mastercard, PayPal, Samsung Pay, and Visa.
Is there free Wi-Fi available at the J.Crew store?
Yes, the store offers free Wi-Fi for customers.
How can I contact the J.Crew store on Spring Street?
You can contact the store by phone at +1 332-275-4656 or via email at store.834@jcrew.com.
Can I plan a visit to the J.Crew store and then grab coffee nearby?
Yes, after your visit to J.Crew, you can enjoy a coffee at nearby Starbucks, which is within walking distance.
Are there any skincare or dermatology services near the J.Crew store?
Yes, several dermatologists and skincare centers including Spring Street Dermatology and Dr. Sapna Palep are located nearby, perfect for a skincare appointment before or after shopping.
What other shopping options are near J.Crew at 75 Spring Street?
Nearby shopping options include Allbirds and Rockets of Awesome, both offering clothing and shoe selections.