Business Details
About
Shoe Store
Dr. Martens shoes and boots have been worn by workers, but also by rebels, non-conformists and free-thinking individuals of all types for six decades. Come visit the Dr. Martens store.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
339 reviews
5 stars
260
4 stars
43
3 stars
13
2 stars
6
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Miri, Teejay, and Christina going above and beyond.
Store Atmosphere
The store was described as welcoming and fun, creating an enjoyable shopping experience for customers.
Product Knowledge
Staff demonstrated a strong understanding of the products, providing valuable advice on fit, care, and style options.
Inconsistency in Service
Some customers reported negative experiences with staff who were unhelpful or discriminatory, indicating a lack of consistency in service quality.
Product Quality Concerns
A few customers expressed dissatisfaction with the quality of the shoes, citing issues with comfort and durability.
- CGCINDY GULLO4 days ago5.0Eileen was the best help ever ! Almost didn’t get a pair until she helped me out ! :))
- KBK BDec 18, 20255.0Everyone at this location was super friendly, nice, and felt really welcoming. Teejay helped me find my perfect size in mary jays, and showed me several styles they thought I’d like - thank you thank you! I didn’t feel rushed at all despite it being the holiday season.
- MLMelissa LeighDec 15, 20251.0Figure out how let online purchases be returned in store.
- JSJasmine SDec 9, 20255.0The vibe of the store was fun and welcoming from jump, they created an atmosphere where customers were even hanging out with each other! I'm here to sing the praises of Teejay, who bent over backwards on a busy sale day to make sure that I had a good fit and the right pair of winter boots (I took forever to decide) Teejay not only listened to my concerns as I went back and forth between styles and sizes, but they also provided a variety of different insoles to achieve a customized fit. There was a team member who had rejoined the company who also gave very thoughtful advice. I will be back!
- HCHiroshima CarterNov 20, 20251.0I went to the store with my Co-Worker Today at 5:10 PM , the girl there didn’t greet us neither offered any assistance ! We decided not buy anything! When we walked out she rushed to assist Caucasians Customers that were coming in ,she was very welcoming & had very cheerful manner towards them.When we walked out she gave us this disgusting look ! I had no idea “Latina women” were not accepted at your store, Thank You so much ,it was a great experience.
Frequently Asked Questions About Dr. Martens Union Square
Where is Dr. Martens Union Square located?
Dr. Martens Union Square is located at 868 Broadway, New York, NY 10003, USA.
What are the store hours for Dr. Martens Union Square?
The store is open Monday to Thursday and Sunday from 11:00 AM to 7:00 PM, and on Friday and Saturday from 11:00 AM to 8:00 PM.
Does Dr. Martens Union Square offer delivery services?
Yes, Dr. Martens Union Square offers delivery but does not provide same-day delivery.
Can I pay with mobile NFC or credit cards at Dr. Martens Union Square?
Yes, the store accepts payments via mobile NFC, credit cards, and debit cards.
Does Dr. Martens Union Square sell shoes for men, women, and children?
Yes, the store sells shoes for men, women, and children.
Is Dr. Martens Union Square welcoming to the LGBTQ community?
Yes, Dr. Martens Union Square welcomes LGBTQ customers.
What types of products does Dr. Martens Union Square specialize in?
The store specializes in shoes and boots, catering to various individual styles including workers and non-conformists.
What nearby restaurants can I visit before or after shopping at Dr. Martens Union Square?
Nearby dining options include Clarke's Standard (burger restaurant), Minuto Bauli (bar, pub, cafe), Roast Kitchen (American restaurant), Express Manna Kitchen (Korean restaurant), Juice Generation (smoothie juice bar, cafe), Chipotle Mexican Grill, and ABC Kitchen (American restaurant).
Are there other shoe or fashion stores near Dr. Martens Union Square?
Yes, nearby shoe and fashion stores include Scotch & Soda and Steve Madden, which you might explore for additional styles.
What transit or shopping-related stores are near Dr. Martens Union Square that could assist with my visit?
Nearby stores that could assist include iStore By St. Moritz for electronics, Verizon for mobile phones, and Fresh for cosmetic and beauty supplies. These could be convenient for tech or beauty needs during your visit.