Brand Certified
Dr. Martens Herald Square
4.5(472 reviews)
Certified by Dr. Martens Herald Square • Mar 01, 2026
Business Details
Herald Square 1333, New York, NY
10018, United States
Certified by Dr. Martens Herald Square • Mar 01, 2026
(212) 564-1672
Certified by Dr. Martens Herald Square • Mar 01, 2026
https://www.drmartens.com/us/en/
Certified by Dr. Martens Herald Square • Mar 01, 2026
About
Certified by Dr. Martens Herald Square • Mar 01, 2026
Shoe Store
Dr. Martens is an iconic British footwear brand founded in Northamptonshire, England. Its first silhouette, the 1460 boot - named after the date it was produced - rolled off the production line on 1st April 1960. Originally chosen by workers for their air-cushioned comfort and durability, “Doc’s” or “DM’s” boots and shoes were later adopted by musicians and subcultural pioneers who took them from the street to the global stage.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Dr. Martens Herald Square • Mar 01, 2026
Hours
Certified by Dr. Martens Herald Square • Mar 01, 2026
Reviews
4.5
472 reviews
5 stars
345
4 stars
81
3 stars
13
2 stars
10
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service and making shopping experiences enjoyable.
Product Knowledge
Employees demonstrate a strong understanding of the products, offering valuable advice on sizing, styles, and care, which enhances customer satisfaction.
Store Environment
Customers appreciate the clean, organized store layout and the welcoming atmosphere, contributing to a positive shopping experience.
Mixed Experiences
While many reviews highlight exceptional service, there are a few instances of poor customer interactions, particularly regarding exchange policies and staff behavior.
- DPDaniel P1 day ago5.0EXCELLENT CUSTOMER SERVICE ! As an older customer shopping in one of the busiest retail hubs in the New York metro area, I was pleasantly surprised by the excellent service at this location. I spoke with two members of the sales staff and both were extremely friendly, helpful, and clearly very knowledgeable about the product line. It was a great experience all around. Nice job!
- CBChristian BañezFeb 22, 20265.0I had a lovely sales associate help me try on shoes here! I was looking for 2 pairs of boots I had seen online, and was told one was an online-exclusive and other was taken off the shelves a few days before my visit :/. The associate (I forgot the name) was very friendly and had me try on similar shoe styles so I know what the fit would be like if I moved forward with the online-only shoes. I felt very welcomed the whole time and enjoyed my time in the store.
- ALAurora Rose LandmanFeb 19, 20265.0so helpful! i called ahead for the heel grips and they confirmed had in stock; i arrived to an empty store and all 3 employees were so helpful, informative, and even put the grips in my shoes for me. and gave me great tips to sue a shoe horn! thank you for your service fam
- MGMoises GarciaFeb 14, 20265.0Not too sure how to spell their name but Shadae was super helpful, greeted me Happy Valentines day right when I walked in. I knew what I already wanted, when I ordered a pair online they were too big so I sized down and she got my shoes in a speedy manner, even got me an alternative color option; gave me helpful tips such as tricks to lace them in a way the shoes can fit more snug. Was an excellent experience, was in and out fast. They even made sure I had a new pair because the sizing pairs had a dull yellow stitching. Thank you!
- BMbrian matiasFeb 11, 20265.0Amayah helped me purchase my first couple pairs of Dr. Martens and made the whole experience inviting and comfortable. I really appreciated how willing she was to help and how she made sure I left happy with what I selected. I normally wear a size 14, so she was extra accommodating and let me know which styles ran bigger. She was right on the money. I ended up leaving with a size 14 in the 1460 boot and a size 13 in a brown laceless boot. She also took the time to show me the different leather types and explain the differences. Very detail oriented and knowledgeable. I would absolutely recommend coming to this location. 10 out of 10 experience.
Frequently Asked Questions About Dr. Martens Herald Square
Where is Dr. Martens Herald Square located?
Dr. Martens Herald Square is located at Herald Square 1333, Broadway #102b, New York, NY 10018, USA.
What are the store hours for Dr. Martens Herald Square?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 7:00 PM.
Does Dr. Martens Herald Square offer delivery services?
Yes, Dr. Martens Herald Square offers delivery services, but same-day delivery is not available.
What types of shoes does Dr. Martens Herald Square sell?
The store sells shoes and boots for men, women, and children.
What payment methods does Dr. Martens Herald Square accept?
They accept credit cards, debit cards, and mobile NFC payments.
Is Dr. Martens Herald Square welcoming to the LGBTQ community?
Yes, the store welcomes LGBTQ customers.
Can I shop in-store at Dr. Martens Herald Square or only online?
You can shop both in-store and online at Dr. Martens Herald Square.
What are some nearby restaurants where I can eat before or after visiting Dr. Martens Herald Square?
Nearby restaurants include Sizzler, Shake Shack, Poke Bar, and Pronto Pizza, perfect for a meal before or after your shopping.
Are there any nearby services that could help with transit or parking for Dr. Martens Herald Square visitors?
Yes, there is a Citi Bike Station nearby where you can rent bikes to reach the store conveniently.
What other shopping options are near Dr. Martens Herald Square?
Nearby shopping options include Rituals, Calzedonia, Chic Lady, and Lola Made In Italy, offering a variety of retail choices.
Brand Certified Facts from Dr. Martens Herald Square
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Certified March 01, 2026Yext Knowledge Graph
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