Business Details
About
Shoe Store
Located in the heart of SoHo, at 489 Broadway, New York, NY 10012, Dolce Vita brings effortlessly chic footwear to the bustling streets of NYC. Known and loved for its comfortable, fashion-forward shoes, Dolce Vita has become a go-to destination for shoppers who value modern designs and premium quality.
Location
Hours
Reviews
4.8
672 reviews
5 stars
625
4 stars10
3 stars2
2 stars9
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff received numerous compliments for being friendly, helpful, and attentive, with specific mentions of several associates providing exceptional service.
Product Quality
Customers praised the quality and comfort of the shoes, highlighting the stylish designs and good selection available.
Online Order Issues
Several customers expressed frustration with online order processing delays and difficulties in communication regarding their orders.
In-Store Experience
While many enjoyed the in-store shopping experience, there were reports of inconsistent service, including instances of being ignored or receiving inadequate assistance.
- SSSugacubeaccessoriesDec 23, 20251.0I placed an order online on DEC 2ND and my order still hasn't shipped. I also contacted customer service twice and all they could say is the warehouse is backed up and my order will ship soon. That is not acceptable!! There should have been some type of notice on the website to notify customers of possible shipping delays. I have been extremely patient and was advised today that I could not cancel my order because it was being processed. IT HAS BEEN PROCESSING SINCE THE 4TH....YALL NEED SOME HELP I WILL WORK THE WEEKENDS AND GET PEOPLE THERE ORDERS. I know i cant be the only one. Thanks but no thanks this is my first and LAST ORDER. I wont let this ruin my Christmas though. UPDATE 1/6/2026 ITEMS STILL HAVE NOT SHIPPED AND NO ADDITIONAL CORRESPONDENCE FROM CUSTOMER SERVICE. I GUESS I WILL GET MY BOOTS SOMETIME THIS SUMMER!!!!!
- AAAlDec 13, 20255.0Ellen is the best
- RMRachana MadhukaraDec 8, 20252.0While the in store customer service is exceptional, I will never be buying from this location again. I was sold a defective set of simaya h20 boots that had a sharp plastic piece in the back that was cutting the back of my foot (left a wound). When I tried to come back to the store to access my options, the checkout lady insisted that she could do absolutely nothing and only the online store could do something about my order. She acted like she had no power. This seemed pretty suspicious to me since I purchased the shoes in store and this was confirmed later that night when I called the number she gave me. The phone representative told me that she simply lied and the store is the only people that have power to do anything, since the store and online site have different banking systems. This seems understandable to me. The phone representative said the only option I have now is to go back in person (impossible since I don’t live in nyc) or call them back and complain. And if they insist that the phone representative is wrong, apparently I need to loop them into the call as well. This seems unreasonable to expect from a customer when you are in the wrong and have sold me a defective product. Very, very disappointed. Seems like everything is rosie with helping you try things on (because you are purchasing), but as soon as something goes wrong, they throw you to the gutters.
- WTWilliam TRNov 2, 20255.0Great quality products!
- ZCZiXin ChenOct 4, 20255.0Staffs are nice and helpful, and the store is very cute! They were doing a 20% off, and they also helped me with a price match.
Frequently Asked Questions About Dolce Vita
Where is Dolce Vita located?
Dolce Vita is located at 489 Broadway, New York, NY 10012, in the heart of SoHo.
What are the business hours of Dolce Vita?
Dolce Vita is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 7:00 PM on Sunday. It is closed on November 27, 2025, and December 25, 2025.
What type of products does Dolce Vita offer?
Dolce Vita offers shoes, handbags, and accessories featuring comfortable, fashion-forward designs and premium quality.
Which brands are sold at Dolce Vita?
Dolce Vita primarily features its own brand, Dolce Vita.
How can I contact Dolce Vita for inquiries?
You can contact Dolce Vita at their local phone number +1 917-338-2331 or via email at soho@dolcevita.com.
Does Dolce Vita have an online presence where I can see their new styles?
Yes, new styles can be viewed on their website at https://www.dolcevita.com/collections/new-arrivals, and they are also available on Pinterest and TikTok.
Which nearby shoe stores are close to Dolce Vita in SoHo?
Nearby shoe stores include Aldo, Timberland, and Ecco, offering customers additional footwear options within walking distance.
What shopping centers are near Dolce Vita for a broader shopping experience?
Soho Broadway is a nearby shopping center offering arts and entertainment, ideal for customers combining shopping trips.
Are there cafes near Dolce Vita where I can relax before or after shopping?
Yes, you can visit nearby cafes like Think Coffee or CcLand Cafe to enjoy a coffee break before or after your visit.
How can nearby transit and attractions help me visit Dolce Vita?
Dolce Vita is conveniently located near popular shopping and entertainment venues like Soho Broadway and many retail stores, making it easy for visitors to combine sightseeing and shopping during their visit to SoHo.