Many customers praised the staff for being friendly, attentive, and going above and beyond to provide a memorable shopping experience.
Product Quality
Several reviews highlighted issues with product quality, including defective items and poor durability, leading to dissatisfaction among customers.
Store Experience
The store ambiance and layout received positive remarks, with customers appreciating the beautiful displays and comfortable seating.
Mixed Experiences
While many customers had excellent experiences, some reported poor service and unprofessional behavior from certain staff members, indicating inconsistency in service quality.
Return and Exchange Issues
Customers expressed frustration with the return and exchange process, citing difficulties in communication and unhelpful responses from management.
DA
Deanna Arias
Oct 4, 2025
5.0
My sales associate was Chris and he was fantastic. The store itself is so beautiful. Nice variety of music playing. Calm but you got a couple of fun old school house music hits playing too. Chris was so sweet and it was so nice chatting with him. He spoke to my significant other prior to me going so he knew what I was looking for, had the style I wanted in the sizes I wanted to try on pulled aside for me, even brought out some gel pads to help with the fit and comfort pulled out and ready. He gave a lot of great information about VIP benefits, upcoming events to pre-order for, and customizations. He made the experience of buying my first pair of Louboutins, my dream shoes, fun and memorable. The store has beautiful artwork and the various styles of shoes are displayed beautifully. The store is bright but not blinding fluorescent bright. The seats are so comfortable and the champagne is delicious. 10/10 experience.
JM
Joseph Mastour
Aug 13, 2025
1.0
I purchased a loafer shoes from them and after 2 weeks the shoe fell a apart . I contacted and told them that I paid almost $ 900 for the show and it should not tear after two weeks... they did not care and did not want to stand behind their poor quality made shoes .
I would Never buy their shoes again . Their customer service is beyond terrible and they are very Rude .
Buyers beware ...
VH
Veronica Hill
Aug 4, 2025
1.0
Bought 2 purses in the Bahamas, for the last couple of weeks I’ve been trying to return it and they are refusing to help me out. The Bahamas manager sent me an address and the address is fake. I’ve called several stores in New York and no help. I’ve contacted the Christian louboutin via email and no help.
KH
Kevin H
Sep 1, 2024
1.0
My recent visit to Christian Louboutin this past Saturday was a disappointment. After opening the door, the sales woman disappears. Then, my partner and I are just standing around waiting for service. The wait was least 15 minutes. And, the store was empty. The other couple had already paid for their items.
Then, when I asked for service and inquired about a specific pair of shoes, the sales woman had no idea what I was talking about. How do you work in a luxury brand store and an extremely high-end store, and you dont know your product?
Then she asks, "Do you want me to oder the shoes." Seriously????
I'm ignored, and only after my inquiry do you want my $2000. No thanks!
Perhaps if I looked differently, you would have acknowledged me.
Frequently Asked Questions About Christian Louboutin Madison
What products are available at Christian Louboutin Madison?
Christian Louboutin Madison offers luxury designer shoes known for their red soles, as well as handbags, wallets, and select cosmetics.
Where is Christian Louboutin Madison located?
It is located at 965-967 Madison Ave, New York, NY 10021, USA.
What are the store hours of Christian Louboutin Madison?
The store is open Monday through Saturday from 11:00 AM to 6:00 PM and is closed on Sundays.
Does Christian Louboutin Madison offer delivery or in-store pickup?
Yes, the store offers both delivery and in-store pickup services.
Is Christian Louboutin Madison wheelchair accessible?
The store does not have a wheelchair accessible entrance.
Which payment methods are accepted at Christian Louboutin Madison?
The store accepts credit cards, debit cards, and mobile NFC payments; cash is not required.
Does Christian Louboutin Madison sell shoes for men, women, and children?
Yes, the store sells shoes for men, women, and children.
Are appointments required to shop at Christian Louboutin Madison?
No, appointments are not required to shop at this location.
What nearby stores could I visit along with Christian Louboutin Madison?
Nearby you can find other shoe stores and boutiques such as Gianvito Rossi, Alexandre Birman, and Aquatalia, perfect for luxury shopping.
Are there beauty or salon services close to Christian Louboutin Madison?
Yes, several beauty and hair salons like Serge Normant, Warren Tricomi Salon, and IGK Salon are located nearby, ideal for pampering before or after shopping.
What dining options are near Christian Louboutin Madison for a meal?
For dining nearby, Three Guys offers classic American cuisine, a good spot for a meal near the shopping district.