CHANEL

Reviews

• SM

  Sophie Minter

  Nov 10, 2025
  1.0
  Entering the Chanel boutique felt less like a shopping experience and more like stepping onto a stage where I was an unwelcome spectator. The staff’s demeanor was not just indifferent—it was actively hostile in subtle ways, ranging from impatient sighs to prolonged avoidance of eye contact. Questions about products were answered with rehearsed, clipped statements that offered no real insight, giving the impression that the more one asks, the less desirable one becomes as a customer. The layout of the store amplifies this tension. Items are displayed with dramatic flair, but navigating the space requires constant negotiation with staff who hover unpredictably, as if any touch risks censure. Trying to examine merchandise closely felt intrusive, and any engagement was met with subtle, judgmental glances. The pricing, already astronomical, is almost insulting in context. There is zero guidance, zero genuine attention, and a stark absence of professionalism that one would expect for the level of luxury implied. The boutique thrives entirely on reputation and branding; the actual experience leaves customers feeling belittled and commodified rather than appreciated. Overall, this Chanel location demonstrates that prestige and high cost cannot substitute for competent, attentive service. It is an environment built for intimidation and superficial spectacle, not for those seeking even minimally pleasant, respectful, or informative shopping. The boutique succeeds in making patrons feel like intruders in their own transaction.
• ML

  Masha Lumina

  Aug 19, 2025
  1.0
  Horrendous customer service, I walked and this older woman was literally on her phone scrolling through instagram ignoring me for the whole 15 minutes I was there looking through stuff on my own. Made me not want to spend a penny here. Do better !
• CY

  Christina Y

  Aug 7, 2025
  2.0
  Everyone else in the store was incredibly nice EXCEPT one guy with bad makeup on. He did not greet me, was on his phone the entire time and even sighed when I was looking at accessories. How can you work in customer service with that kind of Attitude. Nobody is forcing you to work. You can quit if you’re that miserable. This isn’t Walmart. Cmon get it together. People like that need to be retrained or not work in customer service ever again.
• TV

  Taylor Velez

  Jun 16, 2025
  2.0
  The reviews about the horrible service are 100% correct. Not only has the quality of their products decreased, but their service just keeps getting worse. Is it a requirement to be rude and snooty to work for Chanel? After roaming the store for what seemed like an eternity just waiting for someone to free up. I still had to wait. The associates who saw me waiting couldn’t bother to say a word once their customers left. I had to approach the associates myself and basically beg for help. Of course they were free, but couldn’t bother to say anything until I did. Basically you have to chase and kiss their behind. No thank you.
• DW

  Dexter Williams

  Nov 20, 2019
  5.0
  Outstanding Store. Excellent Service.

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