The boutique’s sticky, refrigerated air feels almost acerbic on your skin, crisp and unnatural. Clients pack the room shoulder to shoulder, like bags of chips crammed together onto a storage shelf, all donned in designer uniforms that bulge and spill across the stores cold tile, filling every wall at once.
Good selection of goods though.
CW
Christine Wadolowski
Jan 3, 2026
5.0
While this store is currently operating in a temporary location and may not be the most visually impressive Chanel boutique, as someone who travels frequently to major cities around the world, I am constantly in awe of the beauty of Chanel stores globally. That said, the reason I return to this location time and time again is Hanh. Hanh is truly one of the most wonderful people I’ve ever met. His great sense of style and humor make every visit enjoyable, and he has a way of making the entire experience feel personal. He is always kind, attentive, and genuinely accommodating. It’s no surprise he’s been in the industry for so many years. Losing him would mean losing someone truly special. I will continue to shop at this location and exclusively with Hanh.
BA
Batoul Alkarim
Oct 18, 2025
1.0
I own 10 chanel bags and bought them each from a different store around the world- this store is the worst location you could visit- specifically avoid Esen (i think that’s how you spell it) and Jenelle. When you’re spending 10K on a bag, you don’t want people with such low class ruining your mood. Get rid of them.
JD
Jeremy D
Oct 11, 2025
1.0
They don’t let you in even if it’s not closed. They don’t give a shit about customers.
KC
Katherine Cuello
Oct 1, 2025
1.0
This review is very late as I purchased my chanel bag worth 5k plus TAX in 2017. I got treated like trash at the soho location the lady worker had a bad attitude SHE WAS like around age 40 at the time tall middle eastern looking. I am happy with my purchase because I am blessed to be able to afford it and love the style of bag. but SINCE THEY save tons of money making these in CHINA!! Have at least the Audacity to pay your low cost employees!!! Im SURE IT WAS RACE DISCRIMINATION! The process was not glamorous as I had to put my name down via phone basically a queue to ensure the bag is in stock and you come pick it up. Also the code on the authentation card has faded how
cheap 😠💅😹
What types of products does CHANEL's Soho boutique offer?
CHANEL's Soho boutique offers ready-to-wear fashion, leather goods, shoes, accessories, watches, high jewelry, fragrances, and beauty products.
What are the operating hours for CHANEL Soho?
CHANEL Soho is open Monday to Saturday from 11:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Where is CHANEL Soho located?
CHANEL Soho is located at 120 Wooster Street, New York, NY 10012, United States.
Is an appointment necessary to visit CHANEL Soho?
Capacity may be limited, so it is recommended to book an appointment before visiting.
How can I contact CHANEL Soho for inquiries or appointments?
You can contact CHANEL Soho via phone at +1 212-334-0055 or visit their website https://www.chanel.com/us/fashion/services/boutique-soho-new-york/.
Are there any art galleries near CHANEL Soho that I can visit?
Yes, Portico Fine Art, an art gallery, is located near the CHANEL Soho boutique, providing a great option for art enthusiasts before or after shopping.
What other fashion or beauty boutiques are nearby CHANEL Soho?
Nearby, you can find other fashion and beauty boutiques such as Atelier Beauté CHANEL, NOCTURNE, Pinko Boutique, and Barbara Bui USA, offering a variety of shopping experiences.
Are there professional services near CHANEL Soho that might be useful for event planning?
Yes, the Purple company, specializing in professional services and event planning, is located near CHANEL Soho.
Where can I find cosmetics or beauty supplies near CHANEL Soho besides the boutique itself?
Nars Cosmetics and NARS Soho are nearby cosmetic and beauty supplies stores, offering additional options for beauty products close to CHANEL Soho.
Does CHANEL Soho have a presence on social media?
Yes, CHANEL Soho can be found on Facebook as CHANEL Boutique SoHo at https://www.facebook.com/chanel, on Instagram as @chanelofficial, and on Twitter as @CHANEL.