CHANEL

4.0
374 reviews

About

Clothing StoreFashion Accessories StoreChanel
Iconic couture house offering ready-to-wear, leather goods, shoes, accessories, watches, high jewelry, fragrances and beauty products.

Location

CHANEL
120 Wooster Street, New York, NY
10012, United States

Hours

Reviews

4.0
374 reviews
5 stars
234
4 stars
42
3 stars
18
2 stars
9
1 star
71
  • JL
    Jason Lee
    4 days ago
    3.0
    The boutique’s sticky, refrigerated air feels almost acerbic on your skin, crisp and unnatural. Clients pack the room shoulder to shoulder, like bags of chips crammed together onto a storage shelf, all donned in designer uniforms that bulge and spill across the stores cold tile, filling every wall at once. Good selection of goods though.
  • CW
    Christine Wadolowski
    Jan 3, 2026
    5.0
    While this store is currently operating in a temporary location and may not be the most visually impressive Chanel boutique, as someone who travels frequently to major cities around the world, I am constantly in awe of the beauty of Chanel stores globally. That said, the reason I return to this location time and time again is Hanh. Hanh is truly one of the most wonderful people I’ve ever met. His great sense of style and humor make every visit enjoyable, and he has a way of making the entire experience feel personal. He is always kind, attentive, and genuinely accommodating. It’s no surprise he’s been in the industry for so many years. Losing him would mean losing someone truly special. I will continue to shop at this location and exclusively with Hanh.
  • BA
    Batoul Alkarim
    Oct 18, 2025
    1.0
    I own 10 chanel bags and bought them each from a different store around the world- this store is the worst location you could visit- specifically avoid Esen (i think that’s how you spell it) and Jenelle. When you’re spending 10K on a bag, you don’t want people with such low class ruining your mood. Get rid of them.
  • JD
    Jeremy D
    Oct 11, 2025
    1.0
    They don’t let you in even if it’s not closed. They don’t give a shit about customers.
  • KC
    Katherine Cuello
    Oct 1, 2025
    1.0
    This review is very late as I purchased my chanel bag worth 5k plus TAX in 2017. I got treated like trash at the soho location the lady worker had a bad attitude SHE WAS like around age 40 at the time tall middle eastern looking. I am happy with my purchase because I am blessed to be able to afford it and love the style of bag. but SINCE THEY save tons of money making these in CHINA!! Have at least the Audacity to pay your low cost employees!!! Im SURE IT WAS RACE DISCRIMINATION! The process was not glamorous as I had to put my name down via phone basically a queue to ensure the bag is in stock and you come pick it up. Also the code on the authentation card has faded how cheap 😠💅😹

Frequently Asked Questions About CHANEL

What types of products does CHANEL's Soho boutique offer?

CHANEL's Soho boutique offers ready-to-wear fashion, leather goods, shoes, accessories, watches, high jewelry, fragrances, and beauty products.

What are the operating hours for CHANEL Soho?

CHANEL Soho is open Monday to Saturday from 11:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.