Cartier Fifth Avenue Mansion

Reviews

• RV

  robert voelte

  3 days ago
  1.0
  Brought my watch in to have battery replaced. Over the phone I was told they would be able to service it while I waited. At my appointment, I was told I would have to return to the store to retrieve the watch when it was finished or they would mail it back. A few days later I received an email stating the service had been completed and how would I like to proceed. After replying not once but twice, I have heard nothing since. I have called but it only goes to someone manning the line from what appears to be their home. I was promised a call back in 24 hours but it has now been 2 days and I have heard nothing since. Rather unbelievable for such a storied brand. Embarrassingly so!
• SK

  Steve Kohan

  5 days ago
  5.0
  Alessandro went above and beyond to help me service my two watches. Professional and knowledgeable on all things Cartier. Thank you!!!
• JH

  Jeremiah Heyward

  Nov 15, 2025
  1.0
  Absolute terrible customer service from an employee by the name of bridge for an online pick up order. My fiancé and I went to pickup a love ring for our upcoming wedding and I have never experienced such unprofessionalism and dismissiveness in a retail setting. Bridge was curt, rude, condescending, and honestly outright patronizing. He advised a store manager would be with us shortly to assist with the pickup and while she was slightly more helpful it seemed as though she was just ready to send us on our way. In any retail setting, luxury or not customers should be treated with respect. This was our first experience in a Cartier boutique, and while we’ve always loved the brand we will likely take our business elsewhere in the future. There was no rapport during the pickup. We originally planned to get the ring engraved, but that thought completely disappeared after the terrible service we received. The ring is great — the experience was the opposite. 0/10.
• CS

  Christi Stokes

  Nov 14, 2025
  1.0
  I don’t normally leave reviews, but after our experience at the Cartier Fifth Avenue location, I feel obligated—especially for anyone of color considering shopping here. My fiancé and I are eloping to Italy and ordered his ring online at the end of October. The Cartier website clearly stated to call Client Relations if the license address doesn’t match the card address, which I did. The agent assured me multiple times that my ID would be fine and said she would note it on the account. When we arrived in New York to pick up the order, things went downhill fast. The doorman was lovely, but the male employee, by the name of Bryg or Bridge who “assisted” us immediately spoke to us with an aggressive, dismissive tone. He repeatedly cut both of us off, refused to let us explain that we had followed the instructions on the website, and insisted the pickup wasn’t allowed—even though Client Relations told us otherwise. His tone was demeaning, prejudiced, and entirely unnecessary. Even the woman behind the check in stand seemed uncomfortable with how he was speaking to us. The manager he sent for eventually came to help, though her explanation—that Client Relations is in Texas and “doesn’t know the real policy”—was honestly shocking for a brand like Cartier. After all the trouble, instead of bringing us upstairs like every other customer, she handed us the ring in the crowded first-floor waiting area. Zero sense of decorum. No privacy, no experience, nothing that reflected the “upper echelon” service that Cartier claims to offer. While we did leave with the item, the entire interaction left us disappointed and embarrassed. The male employee, Bridge, was by far the rudest person I’ve ever encountered in a retail setting, and the prejudiced undertones were impossible to ignore. For a brand of Cartier’s reputation, this was extremely unacceptable and unprofessional. If we weren’t getting married soon, I would have asked for a refund and taken my business elsewhere; seeing as how we spent upwards of $5k. I’m deeply disappointed that my fiancé didn’t get the experience he deserved, and I won’t be returning to the Fifth Avenue location. To anyone who wants respectful service, I strongly suggest visiting a different Cartier boutique.
• F

  Ángel Fernández

  Nov 11, 2025
  5.0
  En una avenida donde todo compite por ser lo más grande y moderno, Cartier destaca precisamente por lo contrario. Su fachada es preciosa, clásica y muy elegante, un contraste maravilloso con edificios como el de Nike, que se encuentra justo en frente. No es una tienda enorme ni con aires de grandeza; al contrario, su diseño la hace parecer más pequeña, acogedora y llamativa, sobre todo en la parte que se ve desde la Quinta Avenida (la tienda continúa por la Calle 52). Es una pequeña joya arquitectónica que emana lujo, autenticidad y calma en medio del bullicio. No llegamos a entrar, pero el simple hecho de observarla desde el exterior fue una experiencia en sí misma.

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