Cartier Fifth Avenue Mansion

Reviews

• JV

  Jesus Vazquez

  Dec 29, 2025
  5.0
  My wife gifted me a two tone Santos Dumont for our wedding which came with a black alligator strap. Ever since our wedding we visited several boutiques in search of a blue alligator strap to make my Dumont more of a casual timepiece and leave the black strap for special occasions. Unfortunately, none of those boutiques had straps available and was told several times to place an order which might take months to fulfill. On a recent trip to NY, we decided to try our luck and visited this location without an appointment. We were greeted and informed that a representative and manager will be with us since at the time I didn't have the watch with me 😅. The manager and representative Isaiah provided us with great customer service, accomodatated to my requests, and graciously provides us with both the blue alligator strap and a few souvenirs as we shared with them the story behind the timepiece. Thank you so much Isaiah for making our visit memorable.
• EK

  Elena Kovalenko

  Dec 28, 2025
  1.0
  Disappointing. Our Client Advisor showed almost no interest in helping us, barely spoke, and made no effort to create a memorable or welcoming experience. As we were looking for wedding bands, a moment that should feel special, the experience was completely ruined. He didn’t even offer us a seat while we tried on the rings, and we had to repeatedly ask for basic details and information. Not even water was offered. I came in wanting a Cartier band specifically, yet I ended up standing there feeling as if I were at a cheap market rather than a luxury boutique. I’ve never encountered anything like this in any other Cartier location all over the world, and I left deeply disappointed. The cherry on top was when he suggested we go look for wedding bands at other stores - direct competitors, even though the exact bands we liked were available at Cartier in that moment. Had he shown even a basic ability to assist us and make us feel welcome, we would have gladly purchased them there. Needless to say, we ended up getting our rings from a different brand.
• EM

  Ermira Malo

  Dec 22, 2025
  2.0
  This was my second visit to the Fifth Avenue Cartier boutique, and unfortunately it was a disappointing experience overall. During my first visit, I was informed that the watch I was interested in was not in stock and was advised place an order online to guruantee the watch and pick up at location. Prior to returning for my second visit, I called to confirm availability of the two-tone Panthère watch with the diamond bezel and was told that it was in stock, which is what prompted our return. My husband encouraged me to place the order in advance, but I hesitated, believing the watch would be available to view and purchase in-store. From the moment my husband, my son, and I entered the boutique, we felt overlooked. I waited patiently for approximately 45 minutes without being acknowledged or offered assistance, while other clients who arrived after us were helped. I understand that I did not have an appointment; however, a luxury brand such as Cartier should still provide basic acknowledgment and courtesy to clients. After leaving the store with little assistance and vagueness on why my watch was not in stock I left with no purchase. I called the customer service number and was then told that the specific watch I was seeking (the medium size two tone Panthère with a diamond bezel—was not in stock anywhere! I couldn’t believe they wouldn’t tell us this prior to us wasting time back and forth an when I spoke to Evaline over the phone, who was absolutely wonderful. She clearly explained that the two-tone rose gold and diamond Panthère is sold out nationally and unavailable in all U.S. locations. She also explained that the only option would be to place payment and have the watch sourced internationally, which could take several weeks to months. While this information was extremely disappointing, Evaline was kind, transparent, and professional. Evaline also helped us schedule a new appointment. Had I spoken with someone like her from the beginning, it would have saved a significant amount of back-and-forth and confusion. We have since made an appointment to return to view the smaller two-tone gold Panthère without the diamond bezel, which is available in limited stock. While this is not my original choice, I appreciate finally having clear and accurate information and knowing where things stand. While I am grateful for Evaline’s assistance over the phone and would absolutely give her five stars for her help, the overall experience at the fifth avenue location fell short of the level of service, communication, and attention to detail expected from a luxury brand like Cartier. I hope this feedback is taken constructively to improve both accuracy and the in-store client experience moving forward.
• GW

  Gladys Woo

  Dec 20, 2025
  5.0
  I had an exceptional experience at the Cartier Fifth Avenue boutique purchasing a Love Bracelet with Diana Chen. The entire process was smooth, seamless, and truly luxurious. Diana was incredibly knowledgeable, patient, and attentive, taking the time to explain every detail and ensuring I felt confident and comfortable throughout the purchase. Outstanding service from start to finish.
• SA

  Stefanie Abram

  Dec 12, 2025
  1.0
  A Cartier representative took in my discontinued Salmon Pasha Steel Automatic watch, which my great-grandmother passed down to me. It was supposed to be serviced at no cost. After months of waiting, the watch came back still not working. The bigger issue is the condition of the piece. Several original vintage parts were replaced with newer components. The watch felt lighter, the links made noise, and it no longer had the solid, quiet feel it always had. Cartier denied any unauthorized changes, even though the difference was obvious. The watch remained nonfunctional after the service. Based on this experience, I will not bring valuable pieces to Cartier again. It is beyond difficult to wear the watch now after all the changes that have been made.

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