BVLGARI

Reviews

• IK

  Irene Kim

  Feb 18, 2026
  1.0
  I don’t usually leave Google reviews, but my experience here was genuinely disappointing. I made an appointment by phone in advance, and even from the booking stage, the tone was unfriendly. I later called as a courtesy to let them know I would be running late due to unexpected traffic. Instead of accommodating the appointment, I was told that since they weren’t busy that day, I could basically disregard the scheduled time and just come in to “see if” the sales associate was available. As a customer, that felt backwards. The appointment should be honored, not treated as optional depending on staff availability. When I arrived, no one greeted me except security. I had to approach staff myself and explain that I had an appointment. To be fair, the sales associate was patient while I tried on rings and confirmed my size. However, her attitude noticeably changed when I asked for a different ring, which was actually more expensive and became my final choice. She appeared visibly annoyed, which was surprising in a luxury setting. The biggest issue was communication and follow-up. I repeatedly explained that my phone number is international, and I also provided a local number for convenience. Despite this, I was not contacted once, not via WhatsApp, and not via the local number. I was told I would receive a shipping confirmation or tracking number, but after calling the store myself, I was informed that they do not provide tracking numbers. This leaves me unsure whether the item has even shipped, which is especially stressful as I am leaving the country soon. The person who answered the phone during my follow-up call was also extremely unhelpful and dismissive. It was honestly the worst customer service I have experienced from a luxury brand. I love the ring, but the service and overall experience were far below expectations. A luxury store should provide luxury-level service, and this did not come close.
• DB

  David Brionez

  Oct 6, 2025
  5.0
  I visited the boutique about a month ago and was greeted by Jay. I have been considering purchasing a timepiece and I wanted to take a look at their inventory. Jay was absolutely fantastic! He was very knowledgeable and friendly. Lets just say I wasn't dressed to impress that day and I brought my brother and friend in with me, but he still treated us with the utmost respect. I'm a bit of a watch nerd, so I think he could tell my excitement when talking watches. He even surprised me with a special opportunity to try on the diamond Serpenti, which was the highlight of my day! I'm now a true fan of the brand, and I will definitely be making a trip back to pickup my next timepiece!
• KC

  Krishna Charan

  Oct 5, 2025
  5.0
  The store outside architecture is so good ive seen only from outside
• GM

  Gin Min

  Sep 14, 2025
  5.0
  What a lovely store! Possibly my best shopping experience on the entire 5th Ave / 57th St area. What made it exceptional was the store Rep Meimei... While many reps are jaded, she is so enthusiastic, friendly and great at helping me try many options, some I didn't think I'd like but I loved them when I tried them! She never tried to upsell me but knew where my heart is at. The new Bulgari collections in the store are stunning, worth a visit bc online pics don't do them justice. Thanks for a lovely experience Bulgari and Meimei, you turned me into a bigger fan of your products! By the way the selection at the store is stunning, very comprehensive.
• SS

  SMD

  Sep 6, 2025
  5.0
  Beautiful store and helpful employees. Friendly and warm staff, making you feel comfortable among gorgeous things!

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