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Bucherer 1888

4.3
(919 reviews)

Business Details

12 E 57th St, New York, NY
10022, United States
(212) 758-7300
http://www.tourneau.com

About

Watch Store
Bucherer 1888 is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.

Location

Bucherer 1888
12 E 57th St, New York, NY
10022, United States

Hours

Reviews

4.3
919 reviews
5 stars
704
4 stars
61
3 stars
21
2 stars
20
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the attentive, knowledgeable, and friendly service provided by various sales associates, particularly Rami, Jenny, and Jorge.

Store Atmosphere

The boutique is described as welcoming and luxurious, with a pleasant ambiance that enhances the shopping experience.

Product Knowledge

Sales associates demonstrated a high level of expertise regarding the watches, providing detailed explanations and personalized recommendations.

Mixed Experiences

While many reviews were positive, some customers reported poor service, long wait times, and a lack of follow-up communication.

Special Events

Customers appreciated unique events and experiences hosted by the store, which added to the overall enjoyment of their visits.
  • JM
    Jay Max
    6 days ago
    5.0
    I had the pleasure of working with Rami Riman when I visited Bucherer to find a Rolex as a Valentine’s Day gift for my husband. From the moment I walked in, he made the entire process smooth, enjoyable, and truly special. Everyone in the store was welcoming and professional, which made the celebration even more meaningful. I’m so grateful for the experience and will absolutely return to this store, and to Rami, for any future watch purchases.
  • TE
    The Real Travel Edit
    Feb 21, 2026
    4.0
    🕰️ Watch paradise in the heart of NYC! This sprawling, light‑soaked luxury boutique blends high‑end horology with chill lounges, art, and wine bars — an experience, not just a store. 👍 Huge selection (Rolex, Patek & more), expert service, and a vibe worth exploring whether you’re buying or just browsing. 💎🍷✨
  • EW
    Eric Wang
    Feb 17, 2026
    5.0
    This past weekend, I had the pleasure of acquiring a Rolex Submariner Date in black from Bucherer Time Machine. This is a timepiece I’ve had my eye on for some time. Christopher was extremely helpful, explaining the functionality of the watch’s unidirectional bezel for diving and sizing the watch precisely to my wrist. I really appreciated Christopher’s attentive service in my purchasing experience and am looking forward to the next one.
  • BN
    Barbara Naranjo
    Feb 16, 2026
    5.0
    I had the absolute pleasure of having Rami Riman assist my father and I while we shopped for my mother’s birthday gift, and I cannot recommend him highly enough. From the moment we arrived, Rami was incredibly patient and attentive. He took the time to understand exactly what we were looking for and guided us through the selection with genuine care and expertise. His customer service was outstanding. He made the process feel seamless and enjoyable. We ended up selecting a beautiful Rolex for my mom, and she absolutely loved it! Rami’s knowledge and thoughtful approach helped us find the perfect piece that truly made her birthday special. If you’re looking for a luxury timepiece at Bucherer, ask for Rami. His professionalism, patience, and dedication to ensuring a wonderful customer experience sets him apart. 10/10 experience - couldn’t be happier!
  • MK
    Mikhail Kolyadov
    Feb 6, 2026
    5.0
    I had a truly seamless and wonderful experience thanks to Rami. I first came in exactly two months ago looking for a Datejust 41 and put my name down with honestly zero expectations. To my absolute surprise and joy, I received a call in less than two months letting me know my watch had arrived, if I was still interested. It was in a precise configuration I wanted too! For anyone ever waiting for a popular Rolex, you know this is practically unheard of. I’m celebrating a major personal milestone this year, and the timing could not have been more perfect. The entire experience was zero fuss, helpful, and straight to the point, which I genuinely appreciated. Rami was warm, professional, and a pleasure to work with throughout the process. I’ll certainly be back and definitely feel like a customer for life. Thank you for making the process so smooth, Rami!!! I love my new timepiece!

Brand Certified Facts from Bucherer 1888

Bucherer 1888 partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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