Feedback on staff performance is mixed; while many customers praised helpful and friendly associates, others reported rude or unprofessional behavior.
Store Environment
The store is generally described as modern and well-organized, but some customers noted issues with cleanliness and disorganization.
Product Selection
Customers appreciate the variety and quality of clothing available, particularly jeans and comfortable apparel.
Checkout Experience
Several reviews highlighted problems with the checkout process, including issues with online order pickups and returns.
Staff Attitude
While many reviews commend the staff for being attentive and friendly, there are notable complaints about staff being dismissive or unwelcoming.
AB
Alderdi Boyle
Oct 12, 2025
5.0
Bakery staff were very helpful.
NH
Nora Herrera
Sep 30, 2025
5.0
Checkout staff were very professional.
BP
Bonnot Paule
Sep 19, 2025
5.0
Nice gift card selection.
AA
ALI amini
Sep 9, 2025
5.0
The store felt modern and stylish.
CR
Cynthia Rodriguez
Aug 27, 2025
5.0
I hope corporate sees this review for the Aerie location at 716 718 Lexington Ave, New York, NY 10022.
I went in because I needed comfy travel clothes for a road trip thinking I was just going to buy a pair of leggings with pockets. I thought I wouldn’t get too much help from the associates but Jenny proved me wrong in an amazing way!
Jenny helped me choose three pairs of comfy pants and suggested tops to go with it. One pair of the trouser joggers was too long and she suggested to go a size down for the length and bingo! Perfect fit!
She was helpful, friendly, attentive, stylish and smart! Give JENNY a raise, promotion or get her in a corporate position/corporate program for growth.
The team lead (didn’t get her name) when I told her how amazing Jenny is she told the manager Jenna and they gave her a big shout out on their radios. Get these girls in corporate or help them pave their way. You have great talent in that store.
What types of products does American Eagle offer at the Lexington Avenue store?
American Eagle offers a variety of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
What are the operating hours for American Eagle on Lexington Avenue?
The store is open from 11:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sundays. It is closed on November 27, 2025, with special hours on subsequent holiday dates.
Does the American Eagle store on Lexington Avenue offer in-store pickup services?
Yes, this location offers in-store pickup for your convenience.
What payment options are accepted at the American Eagle on Lexington Avenue?
They accept Afterpay, American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is the American Eagle store on Lexington Avenue located?
It is located at 716 718 Lexington Ave, New York, NY 10022, United States.
Does American Eagle on Lexington Avenue have an official website and social media?
Yes, their website is https://storelocations.ae.com/us/ny/new-york/02414-716-718-lexington-ave.html, Facebook page at https://www.facebook.com/165177124044103, Instagram handle @americaneagle, and Twitter handle @AEO.
Are there other clothing stores near American Eagle on Lexington Avenue?
Yes, nearby clothing stores include another American Eagle Outfitters location and Aerie, both offering women's and men's clothing options.
What dining options are available near American Eagle on Lexington Avenue?
Pollo Campero, a chicken restaurant and diner, is nearby and a great option for a meal before or after shopping.
Are there any healthcare providers close to the American Eagle store?
Yes, there are several nearby healthcare providers including New Dimension Dentistry, Allergy & Asthma Care of New York, O’Dwyer & Colavito Primary Eye Care, and Bochner Chiropractic and Sports Injury Care.
What is the store's policy during holidays?
American Eagle on Lexington Avenue is closed on November 27, 2025. The store will have special hours from 10:00 AM to 8:00 PM on November 28 and 29, 2025.