American Eagle

4.2
538 reviews

About

Clothing StoreJeansWomen's Clothing StoreFashion Accessories StoreMen's Clothing StoreT-Shirt StoreSwimwear Store
American Eagle is jeans, clothing & accessories that make you feel like the best, most comfortable you. Live your life in AE. #AEJeans

Details

  • DeliveryNot available
  • Curbside pickupNot available

Location

American Eagle
1551 1555 Broadway, New York, NY
10036, United States

Hours

Reviews

4.2
538 reviews
5 stars
340
4 stars
98
3 stars
37
2 stars
12
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and helpful associates, others reported rude and unprofessional behavior.

Store Environment

The store is generally described as clean, organized, and well-located, particularly in Times Square.

Product Quality

Customers appreciate the quality and variety of clothing, especially jeans, but some noted high prices and limited sizes.

Checkout Experience

The checkout process received mixed reviews, with some customers experiencing long wait times and issues with payment methods.

Inclusivity Concerns

Several reviews highlighted issues with perceived racial bias and size inclusivity, suggesting a need for better training and policies.
  • HG
    Hasannie Garcia
    Nov 15, 2025
    2.0
    Rude staff.
  • JO
    J O
    Nov 12, 2025
    5.0
    Went there since December of 2012 & December of 2013.
  • MJ
    Mikah Johnson
    Oct 20, 2025
    1.0
    IF YOU ARE BLACK SHOP HERE AT YOUR OWN RISK!!! I was followed and watched by every BLACK associate in the store and not one asked if I needed help. They just followed me lerking behind fixtures!!! CHECK MY AMERICAN EAGLE ACCOUNT!!! Best jeans on the planet!! BUT I WILL NEVER SHOP IN A STORE THAT VALUES ONLY MY MONEY AND NOT ME!!!! #NeverAgain
  • TH
    Thien Hoang
    Oct 15, 2025
    5.0
    I enjoy the wine tasting events.
  • RS
    Raj S
    Oct 11, 2025
    3.0
    Fantastic location… located in the heart of New York .. in broadway and Times Square . If u r in Times Square and want to take a quick break and shop- this is a good location. Nice and big outlet . There are so many dresses for boys and girls - and the quality is good . Service can be much better . It’s a huge shop and lots of ups and down walking . I didnt see much of discounts . Prices here are higher than the other showrooms in NJ . 20-30-40 $ items . Billing was quick. Good experience overall but could be better .. 3 stars ⭐️ ⭐️⭐️

Frequently Asked Questions About American Eagle

What type of products does American Eagle offer?

American Eagle offers jeans, clothing, and accessories including women's and men's clothing, tops, bottoms, underwear, shoes, and fragrances.

What are the store hours for American Eagle in New York?

American Eagle is open from 10:00 AM to 11:00 PM Sunday through Thursday, and from 10:00 AM to 11:30 PM on Fridays and Saturdays.