ALO

Reviews

• AF

  Alia Farah

  2 days ago
  5.0
  Buonissimo
• WG

  Wendy Grace

  Feb 18, 2026
  1.0
  The employees here are rude and unpleasant with a hint of racism. They don’t acknowledge you and the ones that look at you have a snooty attitude and still don’t say shit bc you interrupt their personal conversations. I’m Latina I placed a pick up order online for items I needed same day. When I get there I show my confirmation number and email and before looking at it or even getting my name they said it wasn’t ready yet. I was there during the last hour of their hours of operation and I guess that upset them that they didn’t even bother to look it up or even ask my name. Management needs to work on client experience bc this is such a missed opportunity such a shame for their price point. If you sell luxury items the service received should feel just as luxurious bc people can take their business elsewhere.
• TS

  The Window Shopper

  Dec 17, 2025
  5.0
  Pickup order np.
• RV

  Rafael Veras

  Nov 30, 2025
  5.0
  Great in and out.
• GG

  grisza103

  Nov 10, 2025
  1.0
  Today, we experienced a very unpleasant situation – my wife went to a store where she should have been treated professionally and with respect, in accordance with company policy and the law. Unfortunately, reality turned out quite differently. The sales clerks apparently decided that their time was too valuable to waste on customers. Instead of providing information or assisting with a return, they loudly gossiped about their boyfriends, completely ignoring customer needs.Lack of service and disrespect for the customer Not only did they ignore my wife, but their behavior showed a total lack of professionalism. She repeatedly had to wait until they finished their personal conversations just to ask a simple question. They seemed to forget that customer service is the foundation of their job—not only sales but also post-purchase support and respect for consumer rights.Return policy – theory vs. practice Some stores boast about having a great return policy, promising comfort and safety for shoppers. Yet in practice, they laugh at customers or pretend not to hear requests for returns or exchanges. My wife was ignored, and her attempts to use her lawful right to a return were met with complete indifference. This is unacceptable—returns are a basic consumer right, and according to New York law, return policies must be communicated clearly and applied fairly.Consumer rights and store obligations Not every customer knows that New York law strictly regulates return policies. A store must display its return policy; if it does not, you have the right to return the item within 30 days of purchase—regardless of the staff’s personal opinions. If you decide to return an item, the store is required to refund your money within two weeks. Ignoring a customer or refusing to assist with a lawful return is a violation of the law. A seller cannot deny or deliberately obstruct a return once the customer exercises that right.A call to owners and managers Store owners! Do not allow your staff to damage your brand or subject customers to unpleasant experiences. Train your employees, enforce company policies, and uphold standards based on the law. Ignoring these duties isn’t just rude—it’s a serious legal and reputational issue. Such situations can easily discourage customers and even expose the store to legal consequences.Conclusion Every customer deserves professional service—whether they are buying, returning an item, or simply asking about an offer. The clerks’ indifference shows how urgently stores need proper staff training, reinforcement of consumer rights, and consistent enforcement of regulations that comply with the law.