ALO

Reviews

• MF

  Mary Forde

  Nov 12, 2025
  1.0
  The staff in this store are so rude I went to pick up an item I ordered online when the sales person returned with my order she remained behind the counter chatting with another person needless to say I won’t be returning.
• GG

  grisza103

  Nov 10, 2025
  1.0
  Today, we experienced a very unpleasant situation – my wife went to a store where she should have been treated professionally and with respect, in accordance with company policy and the law. Unfortunately, reality turned out quite differently. The sales clerks apparently decided that their time was too valuable to waste on customers. Instead of providing information or assisting with a return, they loudly gossiped about their boyfriends, completely ignoring customer needs.Lack of service and disrespect for the customer Not only did they ignore my wife, but their behavior showed a total lack of professionalism. She repeatedly had to wait until they finished their personal conversations just to ask a simple question. They seemed to forget that customer service is the foundation of their job—not only sales but also post-purchase support and respect for consumer rights.Return policy – theory vs. practice Some stores boast about having a great return policy, promising comfort and safety for shoppers. Yet in practice, they laugh at customers or pretend not to hear requests for returns or exchanges. My wife was ignored, and her attempts to use her lawful right to a return were met with complete indifference. This is unacceptable—returns are a basic consumer right, and according to New York law, return policies must be communicated clearly and applied fairly.Consumer rights and store obligations Not every customer knows that New York law strictly regulates return policies. A store must display its return policy; if it does not, you have the right to return the item within 30 days of purchase—regardless of the staff’s personal opinions. If you decide to return an item, the store is required to refund your money within two weeks. Ignoring a customer or refusing to assist with a lawful return is a violation of the law. A seller cannot deny or deliberately obstruct a return once the customer exercises that right.A call to owners and managers Store owners! Do not allow your staff to damage your brand or subject customers to unpleasant experiences. Train your employees, enforce company policies, and uphold standards based on the law. Ignoring these duties isn’t just rude—it’s a serious legal and reputational issue. Such situations can easily discourage customers and even expose the store to legal consequences.Conclusion Every customer deserves professional service—whether they are buying, returning an item, or simply asking about an offer. The clerks’ indifference shows how urgently stores need proper staff training, reinforcement of consumer rights, and consistent enforcement of regulations that comply with the law.
• AA

  Alyaa

  Nov 7, 2025
  1.0
  I bought some sportswear from alo, and unfortunately, it didn’t live up to expectations. The designs look nice, but the quality doesn’t match the price. After just a few wears, the fabric started to develop small cotton pimples (pilling), which made the clothes look old very quickly. For the cost, I expected something much more durable and smooth. Overall, it’s stylish but not worth what you pay for. There are better options out there for the same price or less.
• LM

  Lucia Martinez

  Oct 28, 2025
  5.0
  Amazing customer service!!
• DV

  D Vita

  Oct 13, 2025
  5.0
  I visited the store this afternoon to buy a jacket, but they didn’t have my size. Regina was incredibly kind and helpful, providing excellent customer service. If you're looking for a knowledgeable and reliable salesperson, see Regina!

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