ALO

Reviews

• JS

  Joana Skubella

  Feb 11, 2026
  1.0
  Over €1,000 Not Refunded – Extremely Disappointed (Order #31310034) I am extremely disappointed with Alo Yoga. According to DHL Express tracking, my returns were successfully delivered to the seller on December 15, 2025. The tracking numbers are: 2534203906 (DHL Express) 2145393935 (DHL Express) Despite confirmed delivery, I have not received a full refund to this day – the total amount in question is over €1,000. What makes this situation even more frustrating is that I was provided with two return labels and properly shipped both packages back. However, only one item from the two packages was processed and refunded. The remaining items were apparently misallocated internally, which has resulted in complete confusion. I currently have neither the merchandise nor my money. For weeks, I have been in contact with customer service, but I have not received a clear or satisfactory resolution. Instead of support, this situation has caused nothing but stress and unnecessary effort on my part as a customer. Initially, I was truly impressed with the brand – the quality and image were convincing. However, the way this return has been handled is absolutely unacceptable, especially considering the high order value. At this point, I can only advise customers in Germany to be cautious when ordering, as in case of a return, you may end up waiting weeks for your refund. Order number: #31310034 I sincerely hope this issue will be resolved promptly....
• VG

  Vicky Guarin

  Jan 22, 2026
  4.0
  Amables , muchas personas que hablan español , es más comodo
• PS

  Patricia Sarmientos

  Jan 22, 2026
  5.0
  Ambiente acogedor, seguridad muy atenta, atención al cliente excelente y una persona excepcional respondiendo cada pregunta en base a criterios
• LR

  Lady Red

  Jan 1, 2026
  1.0
  TAKE YOUR BUSINESS ELSEWHERE THIS IS POOR REPRESENTATION ,FOR ALO SHE GAVE ME NOTHING BUT ATTITUDE AND RACISM I ASKED A SIMPLE AND SHE WAS REALLY RUDE AND DISRESPECTFUL AND GAVE ME A DIRTY LOOK.
• TB

  Tracy Becker

  Dec 21, 2025
  1.0
  My daughter and I have had another terrible experience whereby the company refused to take an online order for return in the store. The salesman was quite rude. I have warned her not to shop here because of previous experiences with faulty merchandise, but now she believes me. This company is disgusting. She had to nag and email to get a return authorization, then mailed it but 2 weeks later refund still not issued. Only when she emailed again did they refund, and this is clearly their way of stalling until the 30 day return window is up. Buyer be warned. Product is often mis sized and falls apart. Customer service is terrible and company policies are meant to rip you off.

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