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ALO

3.6
(161 reviews)

Business Details

164 5th Ave, New York, NY
10010, United States
(347) 394-2770
https://www.aloyoga.com/

About

Clothing Store
Visit Alo Flatiron to experience an elevated wellness brand with studio to street clothing, yoga gear and luxury performance skincare.

Location

ALO
164 5th Ave, New York, NY
10010, United States

Hours

Reviews

3.6
161 reviews
5 stars
89
4 stars
10
3 stars
9
2 stars
8
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor experiences with staff, citing rudeness, lack of assistance, and dismissive attitudes.

Return Process

Numerous reviews highlighted issues with the return process, including delays in refunds and difficulties in exchanges.

Store Atmosphere

The store atmosphere received mixed reviews, with some customers appreciating the layout and cleanliness, while others felt unwelcome or uncomfortable.

Product Quality

While some customers praised the quality of the clothing, others expressed dissatisfaction with sizing and durability.
  • JS
    Joana Skubella
    Feb 11, 2026
    1.0
    Over €1,000 Not Refunded – Extremely Disappointed (Order #31310034) I am extremely disappointed with Alo Yoga. According to DHL Express tracking, my returns were successfully delivered to the seller on December 15, 2025. The tracking numbers are: 2534203906 (DHL Express) 2145393935 (DHL Express) Despite confirmed delivery, I have not received a full refund to this day – the total amount in question is over €1,000. What makes this situation even more frustrating is that I was provided with two return labels and properly shipped both packages back. However, only one item from the two packages was processed and refunded. The remaining items were apparently misallocated internally, which has resulted in complete confusion. I currently have neither the merchandise nor my money. For weeks, I have been in contact with customer service, but I have not received a clear or satisfactory resolution. Instead of support, this situation has caused nothing but stress and unnecessary effort on my part as a customer. Initially, I was truly impressed with the brand – the quality and image were convincing. However, the way this return has been handled is absolutely unacceptable, especially considering the high order value. At this point, I can only advise customers in Germany to be cautious when ordering, as in case of a return, you may end up waiting weeks for your refund. Order number: #31310034 I sincerely hope this issue will be resolved promptly....
  • VG
    Vicky Guarin
    Jan 22, 2026
    4.0
    Amables , muchas personas que hablan español , es más comodo
  • PS
    Patricia Sarmientos
    Jan 22, 2026
    5.0
    Ambiente acogedor, seguridad muy atenta, atención al cliente excelente y una persona excepcional respondiendo cada pregunta en base a criterios
  • LR
    Lady Red
    Jan 1, 2026
    1.0
    TAKE YOUR BUSINESS ELSEWHERE THIS IS POOR REPRESENTATION ,FOR ALO SHE GAVE ME NOTHING BUT ATTITUDE AND RACISM I ASKED A SIMPLE AND SHE WAS REALLY RUDE AND DISRESPECTFUL AND GAVE ME A DIRTY LOOK.
  • TB
    Tracy Becker
    Dec 21, 2025
    1.0
    My daughter and I have had another terrible experience whereby the company refused to take an online order for return in the store. The salesman was quite rude. I have warned her not to shop here because of previous experiences with faulty merchandise, but now she believes me. This company is disgusting. She had to nag and email to get a return authorization, then mailed it but 2 weeks later refund still not issued. Only when she emailed again did they refund, and this is clearly their way of stalling until the 30 day return window is up. Buyer be warned. Product is often mis sized and falls apart. Customer service is terrible and company policies are meant to rip you off.

Frequently Asked Questions About ALO

What type of products does ALO Flatiron offer?

ALO Flatiron offers studio to street clothing, yoga gear, and luxury performance skincare products.

Where is ALO Flatiron located?

ALO Flatiron is located at 164 5th Ave, New York, NY 10010, USA.

Brand Certified Facts from ALO

ALO partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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