ALO

Reviews

• MC

  Mattia Cora

  Nov 14, 2025
  1.0
  I placed a mobile order for store pickup at, expecting it to be ready when I arrived (as store pickup should be). When I got there, the staff told me they needed a minute, so I said I’d step out for ten minutes to run a quick errand nearby. When I returned, I ended up waiting another 30 minutes for my order. For a pickup order, the items should be prepared and bagged ahead of time—I’m not sure why it took so long. The manager and staff seemed completely overwhelmed and disorganized, even though the store wasn’t busy. There were six other people also waiting more than 20 minutes for their pickup orders. Extremely disappointing shopping experience and definitely a negative look for the company. Retrain your staff or hire new people.
• IR

  Ishena Robinson

  Nov 11, 2025
  1.0
  I walked in the store and a kind worker told me there was a 30% sale on, but you had to have the Alo app. I went to download the app on my iPhone, but my Apple password wouldn’t work, and the iPhone instituted a 1 hour security delay before I could reset it with a new password and download the app. I kept shopping and amassed a load of clothes. I asked an attendant for a size L in a pair of shorts, she told me they would bring it down in 2-3 minutes. They never did, and I had to ask 4 or 5 times about the shorts. The last time I asked, she went to someone who looked like a manager and came back and said they had none of the shorts in large. The same woman who looked like the manager, a black woman with curly hair and a store phone in her hand, came to me in line and told me I needed the app for the sale. I told her I was trying to download it but I forgot my password and was on a security delay with 20 minutes left. Her response: “I’m sorry but we can’t hold these clothes for you because it’s a sale.” I answered that I hadn’t asked her to hold them for me. A more courteous, customer service oriented response would have been to tell me I could keep shopping around the store until I could download the app. Instead she defended her rude and unnecessary comment. I decided to keep shopping anyway, but put down some of the items I picked up because the store did not deserve more of my money. I’ll make my purchases online at Alo’s website or app from now on.
• VL

  V L.

  Oct 12, 2025
  1.0
  There were kids with backpacks stealing from it. Going to the fitting room and grabbing any size. A bit disorganized. I left. Disappointing
• LR

  Lori R

  Oct 3, 2025
  4.0
  I love store perhaps at times the staff are a bit aloof to me. It’s no big deal cause I still get my favorite clothing here.
• AF

  ana francisco

  Sep 4, 2025
  1.0
  The staff needs to be retrained . They racially profile their own kind.they cater to one group and assume that other groups came to steal or not purchase . Which is wrong I spend money . Many other minorities do too . I came in scrubs after finishing school and the staff ignored me minus the cashier . They were dismissive and non attentive I bought two items for a 400 dollar sale had the experience been better perhaps I’ll buy more .i also witnessed a theft they were so over zealous to follow me and ignore me in the fitting room two girls left with stolen apparel

Frequently Asked Questions About ALO