Watches of Switzerland

Reviews

• RP

  Ravin Puri

  2 days ago
  5.0
  Have bought multiple watches for WOS in Hudson Yards and the experience, service, and support is always amazing. Mandy, who I have worked with on my purchases, is one of the best people I have worked with - super knowledgeable, well informed, and highly communicative / supportive. Overall, would highly recommend her and WOS.
• AH

  alex hurley

  3 days ago
  5.0
  I had an outstanding experience at Watches of Switzerland Hudson Yards , and a huge part of that was thanks to Olivia. From start to finish, she made the entire process seamless, professional, and genuinely enjoyable. Her knowledge, attention to detail, and patience set a very high standard for what luxury customer service should be. Olivia took the time to understand exactly what I was looking for, answered every question thoroughly, and made me feel confident and valued throughout the entire experience.
• DB

  Dipen Bhagat

  4 days ago
  5.0
  I had an exceptional experience working with Wenyan while searching for a special watch for my wife to celebrate our 20th wedding anniversary. From our very first conversation, she was thoughtful, attentive, and genuinely invested in helping me find the right piece. She took the time to understand what I was looking for, remembered the small details we discussed along the way, and offered guidance that felt both knowledgeable and personal. What really stood out was her commitment to making sure everything came together in time for such an important milestone. She went above and beyond to help source the watch and kept me informed throughout the process, which made the experience completely stress-free. Wenyan is a pleasure to work with—warm, professional, and truly client-focused. She made what could have been a complicated purchase feel meaningful and seamless. Thanks to her, this anniversary gift was perfect and unforgettable. I wouldn’t hesitate to recommend her to anyone looking for a thoughtful, high-touch experience.
• FP

  Frank Perdotti

  Feb 18, 2026
  1.0
  I visited the Watches of Switzerland store at Hudson Yards to inquire about a specific Rolex timepiece and had an extremely disappointing experience. The salesperson, Ellis, was dismissive, rude, and uninterested in helping— "responding" to a basic question with a one-word answer before immediately walking away, refusing to engage with me or provide any further assistance. It really looked like I was an annoyance. For a luxury retailer representing a prestigious brand like Rolex, this level of customer service is completely unacceptable. A salesperson should embody professionalism, courtesy, and knowledge; unfortunately, Ellis was the opposite and is a very poor ambassador for the brand. What makes this even more frustrating is that this is not an isolated incident—my previous interactions with this salesperson have been similarly negative. Management seriously needs to address the consistent lack of customer care at this location. I would strongly caution others expecting a luxury-level experience to reconsider. This feedback also appears consistent with many other critical customer reviews about this location, despite the presence of numerous highly positive (seemingly fake) ratings. Fake apologetic response from the management expected momentarily 😂
• AN

  Amel Nikezic

  Feb 9, 2026
  5.0
  I recently purchased a Rolex for my wife at Watches of Switzerland, and the experience couldn’t have been better. Wen was our sales associate, and she was truly wonderful. She was so kind, patient, and genuinely caring, and made us feel comfortable the entire time. She took the time to walk us through everything without any pressure and made what should be a big purchase feel exciting and special. You can tell she truly cares about her clients. Thanks to Wen, this was a really memorable experience for us, and we’re so grateful for her help!

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