Business Details
About
Clothing StoreMen's Clothing StoreFashion Accessories Store
Charles Tyrwhitt is a multi-channel British clothing retailer, specialising in men’s shirts, shoes, suits, knitwear and accessories
Location
Hours
Reviews
4.2
281 reviews
5 stars
176
4 stars
52
3 stars
18
2 stars
11
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and knowledge of staff members like Henry and Chris, there were significant complaints about poor service, including dismissive attitudes and lack of assistance.
Product Quality
Customers consistently noted the high quality of shirts and suits, with many expressing satisfaction with their purchases.
Stock and Selection
Several reviews indicated a decline in product variety and availability, with customers disappointed by limited stock and outdated styles compared to previous experiences.
Pricing Issues
There were complaints about rising prices and discrepancies between online and in-store pricing, leading to customer frustration.
Store Experience
Mixed reviews on the overall shopping experience, with some customers enjoying attentive service while others reported long waits and unclean conditions.
- RBRay BarnsNov 12, 20255.0Philip is wonderful! Stopped by yesterday and needed to upgrade my whole wardrobe for the first time in years...he was so patient and enthusiastic as I tried on several things. AND they have a great deal on shirts! 11/10 will shop with Philip again. 😀
- CLCory LevineOct 12, 20255.0Chris was extremely helpful and knowledgeable. I had to get a tuxedo shirt and he took the time to properly measure me and advise on style
- YDYesim DoganciogluSep 25, 20255.0The employees are very kind and attentive, and there are some good deals. We bought new shirts and two ties; the shirts are great quality, and the ties have pretty good colors
- BPBogdan ProrocuAug 29, 20255.0Love it
- NSNicholas ShimanoAug 11, 20251.0Me: “I saw this polo I liked on the website and I’m just wondering if you have it in store? I wrote down the style no.” Sales guy: “probably not. We don’t have lots of polos in stock.” [at a store that literally just sells dress shirts and polos.] That conversation should tell you everything you’d want to know about customer service at this location.
Frequently Asked Questions About Charles Tyrwhitt
What types of clothing and accessories does Charles Tyrwhitt specialize in?
Charles Tyrwhitt specializes in men's shirts, shoes, suits, knitwear, and accessories.
Where is the Charles Tyrwhitt store located?
The Charles Tyrwhitt store is located at 745 Seventh Avenue, New York, NY 10019, at 50th Street.
What are the store hours for Charles Tyrwhitt?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturdays and Sundays from 11:00 AM to 6:00 PM.
Which payment methods are accepted at Charles Tyrwhitt?
Charles Tyrwhitt accepts American Express, MasterCard, Visa, and cash payments.
How can I contact Charles Tyrwhitt for customer service?
You can reach Charles Tyrwhitt via email at usshop.7thavenue@ctshirts.co.uk or by phone at +1 212-764-4697.
Does Charles Tyrwhitt offer any current promotions?
Yes, Charles Tyrwhitt is offering 4 shirts for $199, available both online and in store.
Are there public transit options near Charles Tyrwhitt?
Yes, the store is near MTA Bus stops M7/M20/M104 at W 50 St - 7 Av and the MTA - 49th St Subway Station, making it accessible by bus and subway.
What nearby dining options are available around Charles Tyrwhitt?
Nearby dining includes Tad's Steaks, Wok & Staple (Singaporean cuisine), Tim Hortons, Pizza Hut, Nathan's Famous hot dog restaurant, and TGI Fridays.
Are there any nearby shops or entertainment venues around Charles Tyrwhitt?
Yes, nearby shops include Godiva Chocolatier, Laderach chocolatier and candy store, Saucony shoe store, and NYC Gifts Megamart. Entertainment nearby includes NBC News studio and Rocker Feller Center event planning.
Is the Charles Tyrwhitt store welcoming to LGBTQ+ customers and a safe space for transgender individuals?
Yes, Charles Tyrwhitt welcomes LGBTQ+ customers and is recognized as a transgender-safe space.