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Charles Tyrwhitt

4.2
(288 reviews)

Business Details

745 Seventh Avenue, New York, NY
10019, United States
(212) 764-4697
https://www.charlestyrwhitt.com/uk/stores?StoreID=7thAvenue

About

Clothing StoreMen's Clothing StoreFashion Accessories StoreCharles Tyrwhitt
Charles Tyrwhitt is a multi-channel British clothing retailer, specialising in men’s shirts, shoes, suits, knitwear and accessories

Location

Charles Tyrwhitt
745 Seventh Avenue, New York, NY
10019, United States

Hours

Reviews

4.2
288 reviews
5 stars
179
4 stars
54
3 stars
18
2 stars
12
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, others reported poor service experiences and unhelpful attitudes.

Product Quality

Customers consistently praised the quality of the clothing, particularly the shirts, but some noted a decline in variety and style options.

Store Experience

Several reviews highlighted positive in-store experiences with attentive staff, while others expressed frustration over long wait times and lack of assistance.

Pricing Issues

There are complaints about rising prices and inconsistencies between online and in-store pricing, leading to customer dissatisfaction.
  • LB
    Lester Bianco
    Feb 7, 2026
    4.0
    Their service staff is very friendly and helpful. The fitting rooms are a good size and clean.
  • JB
    Jaacob Bert
    Jan 17, 2026
    5.0
    Charles tyrwhitt has the greatest show in the world by a country mile! I really appreciate the great service and customer service that Charles provides thank you very much you are helping each man reach his true classiness.
  • BR
    Bruce Roth
    Jan 11, 2026
    1.0
    I am writing to warn customers of a Charles Tyrwhitt terrible service policy. I was given a gift voucher to the company's products. After reviewing the products in its catalogue, and ordering (and then returning) two sport coats, I determined there were no products that would meet my expectations. I therefore asked customer service to please just refund the gift voucher amount to the original purchaser. After giving me two different answers with regard to its policy for such a request, they ultimately determined that would not refund the money. I was told I was stuck. Of course, I will now spend someone else's hard-earned money to buy something and give it away. But the company will not see me buying their products after that and I suggest you consider buying from a more consumer-friendly retailer as well.
  • AI
    Anthony Irvin
    Jan 4, 2026
    4.0
    I love the belts and apparel. Its very upscale and expensive. It has clothing rooms to try on the fashion.
  • BK
    Brett Keys
    Dec 25, 2025
    5.0
    My fitter was awesome and she knew exactly what I was looking for

Brand Certified Facts from Charles Tyrwhitt

Charles Tyrwhitt partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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