Business Details
About
Clothing StoreMen's Clothing StoreFashion Accessories StoreCharles Tyrwhitt
Charles Tyrwhitt is a multi-channel British clothing retailer, specialising in men’s shirts, shoes, suits, knitwear and accessories
Location
Hours
Reviews
4.1
359 reviews
5 stars
210
4 stars
74
3 stars
27
2 stars
12
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported rude and unhelpful behavior from employees.
Product Quality
Many customers appreciated the quality of the shirts and suits, noting good fabric and fit, although some expressed dissatisfaction with sizing options.
Store Experience
The in-store experience varied significantly, with some customers enjoying attentive service and others encountering disorganization and unprofessionalism.
Promotions and Policies
Customers expressed frustration with the handling of promotions and return policies, particularly regarding exchanges and discounts.
- PDPaulo Cesar Gobert DamascenoDec 24, 20251.0I usually visit NYC every couple years. I always enjoy to go to Charles Tyrwhitt store located on 7th avenue midtown. Unfortunately this time was terrible! I was immensely interested in the sales promotion of 4 shirts or polos for 199,00 US But I was disrespected, mistreated and disregarded by one of the staff members . He did not show any kind of help or support in find me the size or type of long sleeve shirts . He just wanted to expel myself from the store without any chance to find at least a social shirt or even a polo . He was much more interested in other American customers leaving .. this was a sad experience. And according to other opinions, I recommend to avoid this store at all costs. I used to buy 4-5 long sleeve shirts every time there. The staff had some Eastern European accent and didn’t want to help me … at all. I stayed in nyc from Dec11/2025 up to Dec 20/2025.
- FAFrederick AryeeteyDec 22, 20255.0My best store in a NYC. You guys are amazing. Thanks for everything.
- BMBrandon McKenzieDec 15, 20251.0Horrible. They refused to honor the shirt donation discount on a multibuy (even though the policy, which is even on the website) says they have to, and the manager was combative, argumentative, and unprofessional. The poor sales associate seemed embarrassed by the whole ordeal. Suffice it to say, I did not purchase any shirts from them.
- MMMichaelDec 12, 20255.0Atif Hossain provided outstanding customer service during my visit. He was incredibly helpful in finding the right size for me and made processing my exchange quick and easy. Very knowledgeable, patient, and friendly throughout. Highly recommend asking for Atif if you shop here!
- BMBrian MargolisDec 4, 20251.0This is not a review of this specific store, just the company itself. I am a shirt wasted individual and these dress shirts fit like dresses on me. These look too long to fit anyone honestly, so I’d look elsewhere until they make shorter styles.
Frequently Asked Questions About Charles Tyrwhitt
What kind of clothing does Charles Tyrwhitt specialize in?
Charles Tyrwhitt specializes in men's shirts, shoes, suits, knitwear, and accessories.
Where is the Charles Tyrwhitt store located?
The store is located at 477 Madison Avenue at 46th Street, New York, NY 10017, USA.
What are the store hours for Charles Tyrwhitt?
Charles Tyrwhitt is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. They have special holiday hours, for example, on December 17, 2025, they're open from 8:00 AM to 9:00 PM and closed on December 25, 2025.
Which payment methods are accepted at Charles Tyrwhitt?
Charles Tyrwhitt accepts American Express, Cash, MasterCard, and Visa as payment options.
How can I contact Charles Tyrwhitt via email?
You can contact Charles Tyrwhitt by email at usshop.madison@ctshirts.co.uk.
Is Charles Tyrwhitt welcoming and inclusive to LGBTQ+ customers?
Yes, Charles Tyrwhitt welcomes LGBTQ+ customers and is considered a transgender safe space.
Are there any nearby coffee shops or places to eat around Charles Tyrwhitt?
Yes, nearby places include Mangia, a cafe and sandwich shop; Dunkin', a doughnut and coffee shop; Roast Kitchen, an American restaurant; and Deli On Madison, a delicatessen and sandwich shop.
What nearby health and medical services are available near Charles Tyrwhitt?
Nearby health and medical services include Metropolitan Periodontics - John Lupovici DDS, Madison Avenue Dental Studio, and Core Focus Physical Therapy.
Is there a nearby spa or beauty salon for relaxation after shopping at Charles Tyrwhitt?
Yes, close to Charles Tyrwhitt, you can visit Madison Spa for massages or George Michael for hair and beauty salon services.
What brands and product categories does Charles Tyrwhitt offer?
Charles Tyrwhitt offers the Charles Tyrwhitt brand, with products including men's dress shirts, suits, ties, accessories, and outerwear.