DIOR

Reviews

• GV

  Gia Vigile

  Apr 6, 2026
  1.0
  Dior is no longer the brand it once was. What used to represent craftsmanship, reliability, and a standard you could stand behind now feels like a shell of that legacy. Today, it feels like the priority has shifted away from quality and toward maximizing profit at the expense of the customer. The materials no longer reflect durability, the construction is no longer built to last, and the overall experience does not justify the premium pricing. I spent $2500 on a pair of sneakers that I owned for only a few months before they began to fail at the seams, leaking a yellow glue-like substance. For a brand operating at this level, that is completely unacceptable. Even more disappointing is the lack of accountability when raising concerns about a faulty product. There was no meaningful ownership, no resolution that matched the severity of the issue, and certainly no sense that the customer experience mattered. Brands like this used to provide a sense of security in your purchase—confidence that you were investing in something that would last. That trust has eroded. Instead, it now feels like customers are left absorbing the risk while the brand distances itself from responsibility once the sale is complete. Customer service was equally underwhelming. At times, the level of care felt below what I’ve experienced in far less premium environments. For comparison, I recently had a similar quality concern with Cartier, and their approach to customer service felt far more professional, attentive, and reliable. That kind of consistency and respect for the customer is what luxury should look like. Overall, this experience reflects a broader issue: when a brand’s identity becomes more about image than substance, the customer ultimately pays the price—literally and figuratively.
• SS

  Sarah Sonenberg

  Mar 30, 2026
  5.0
  Kind attentive and friendly sales associates at this location! Had a wonderful shopping experience
• AA

  Alexandria

  Feb 9, 2026
  1.0
  What's up with that snobby attitude Karen Tan?? Will not be back. Maybe I will get more stuff at Chanel instead. Train better Dior.
• IS

  Isabel Stern

  Nov 9, 2025
  5.0
  Anna was lovely. My granddaughter had asked me for a simple not extremely expensive necklace and Anna was more than able to help me. She was patient, kind, and the doorman was very welcoming. I am looking forward to bring my granddaughter to the store to pick out her gift.
• SD

  Stacey Dixson

  May 9, 2024
  5.0
  Alexander is truly a beautiful soul who is committed to helping clients find the Dior items that bring beauty and joy into their world. I bought only a pair of sandals, and the way Alexander treated us was as if we were spending vast fortunes. Since, I have texted him to find other items and he is always so polite and helpful.

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