BVLGARI

Reviews

• BN

  Brett Nodwell

  Mar 16, 2026
  5.0
  One of our favourite jewellery stores. The attendants are always so nice. Thank you!
• HL

  haeyong lee

  Mar 15, 2026
  1.0
  This is the worst customer service I’ve experienced. I understand this may not represent the entire Bulgari brand, but the experience here was extremely disappointing. Only security greeted me as I entered and there was no system and the way all SA assist customer was so unorganized. It felt like all the sales associates were only focused on customers making purchases because of their commissions. I came in to pick up a repaired item and was simply told to sit and wait for 25minutes. Meanwhile, customers who arrived after me were helped before I was. It makes me question whether this is the level of service given to customers who have already spent thousands of dollars here. I was planning to make another purchase today but Honestly, it makes me regret the money I spent.
• IK

  Irene Kim

  Feb 18, 2026
  1.0
  I don’t usually leave Google reviews, but my experience here was genuinely disappointing. I made an appointment by phone in advance, and even from the booking stage, the tone was unfriendly. I later called as a courtesy to let them know I would be running late due to unexpected traffic. Instead of accommodating the appointment, I was told that since they weren’t busy that day, I could basically disregard the scheduled time and just come in to “see if” the sales associate was available. As a customer, that felt backwards. The appointment should be honored, not treated as optional depending on staff availability. When I arrived, no one greeted me except security. I had to approach staff myself and explain that I had an appointment. To be fair, the sales associate was patient while I tried on rings and confirmed my size. However, her attitude noticeably changed when I asked for a different ring, which was actually more expensive and became my final choice. She appeared visibly annoyed, which was surprising in a luxury setting. The biggest issue was communication and follow-up. I repeatedly explained that my phone number is international, and I also provided a local number for convenience. Despite this, I was not contacted once, not via WhatsApp, and not via the local number. I was told I would receive a shipping confirmation or tracking number, but after calling the store myself, I was informed that they do not provide tracking numbers. This leaves me unsure whether the item has even shipped, which is especially stressful as I am leaving the country soon. The person who answered the phone during my follow-up call was also extremely unhelpful and dismissive. It was honestly the worst customer service I have experienced from a luxury brand. I love the ring, but the service and overall experience were far below expectations. A luxury store should provide luxury-level service, and this did not come close.
• AL

  ABKC LIFE

  Aug 21, 2023
  5.0
  Jay was amazing
• BB

  Benjamin Bush

  Sep 19, 2019
  5.0
  Alex was extremely warm and helpful in resizing our rings. They came back to us faster than expected. As the store manager, it was obvious that he is able to create a warm and flawless atmosphere among all of his staff. Excellent work.

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