ALO

Reviews

• JR

  Jesus Reyes

  Mar 28, 2026
  5.0
  Caro
• ZZ

  Zalika

  Mar 25, 2026
  5.0
  It was near closing time when my daughter and I went and the service from the staff was on point and very attentive with customers. Store was clean and organized which made it easy to locate the sweater I went there to purchase.
• ML

  Michele Lockhart

  Mar 13, 2026
  1.0
  Beyond rude here and doesn’t know about the items in store and just hang around without helping customers. There is one woman here who does the work for everyone.
• JS

  Joana Skubella

  Feb 11, 2026
  1.0
  Over €1,000 Not Refunded – Extremely Disappointed (Order #31310034) I am extremely disappointed with Alo Yoga. According to DHL Express tracking, my returns were successfully delivered to the seller on December 15, 2025. The tracking numbers are: 2534203906 (DHL Express) 2145393935 (DHL Express) Despite confirmed delivery, I have not received a full refund to this day – the total amount in question is over €1,000. What makes this situation even more frustrating is that I was provided with two return labels and properly shipped both packages back. However, only one item from the two packages was processed and refunded. The remaining items were apparently misallocated internally, which has resulted in complete confusion. I currently have neither the merchandise nor my money. For weeks, I have been in contact with customer service, but I have not received a clear or satisfactory resolution. Instead of support, this situation has caused nothing but stress and unnecessary effort on my part as a customer. Initially, I was truly impressed with the brand – the quality and image were convincing. However, the way this return has been handled is absolutely unacceptable, especially considering the high order value. At this point, I can only advise customers in Germany to be cautious when ordering, as in case of a return, you may end up waiting weeks for your refund. Order number: #31310034 I sincerely hope this issue will be resolved promptly....
• PS

  Patricia Sarmientos

  Jan 22, 2026
  5.0
  Ambiente acogedor, seguridad muy atenta, atención al cliente excelente y una persona excepcional respondiendo cada pregunta en base a criterios

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