Adorama

Reviews

• CS

  Cullen Sanderson

  2 days ago
  1.0
  I recently purhcased from Adorama a camera lens. Before doing so, I traded some old gear so this partly includes a purchase with store credit. Adorama now uses Amazon shipping for their delivery service in many places. Amazon did not deliver the package to me. They delivered it to a neightbor who does not share packages. Neighbor says they returned to sender. Did not provide any proof of that. Regardless, the package was never delivered to my property or posession. Not how Adorama sees it. I provided them substantial video and photo evidence showing timestamps, video of the Amazon truck passing my house 1 minute after the delivery timestamp, photos of my house and front door vs. photos of the proof of delivery photo, etc. They even acknowledged it wasn't delviered to me. So you would think they would refund or replace? Nope. They siad because the carrier delviered it to a neighbor it's now a stolen package and it's on me to file a police report to recoup money. Problem is the lens isn't that much more than my decuctible and it shouldn't mess up my insurance rates for a mistake they made that never recahed me.
• ML

  Mario Serrano Loo

  3 days ago
  1.0
  Be ware selling to Adorama! ❌I sent my Sony A7S2 camera with an initial offer of $485. When it was checked I receive a different offer of $355 which I accepted since I was looking to upgrade to a new FX3A. They help me to make the order but here is when everything start turning suspicious. I receive an email next day with confirmation of my order for a used FX3A camera, I call back right away to cancel. I told them I don’t want any used, refurbished or open. The cancelation was done instantly, however the credit of my camera was never return. When I see the order details they did not apply any credit at the order. Adorama try to sell me a used camera to make it seen that I was getting credit for my camera A7S2. It is more than 20 days and I have not received the credit or my camera back. The worst part is customer service can’t do anything, they just escalated to de used department, which ignores calls and emails. Just want to share my story to stay away from this company!
• SS

  Sean Stewart

  5 days ago
  5.0
  I recently purchased a Used Canon EOS 5D Mark IV Digital SLR Camera Body from Adorama, and unfortunately, it arrived in slightly worse condition than I expected. However, I'm extremely impressed by Adorama's customer service team, particularly Vince T., who handled my return request professionally and efficiently. They made the process of returning the item hassle-free and provided clear instructions on how to proceed. The return process itself was smooth, with a pre-paid UPS label sent to me via email. The tracking number allowed me to monitor the shipment's progress, and I received an email confirmation once the package was received by Adorama. What impressed me most, though, was the prompt response time from Vince T. He acknowledged my issue, apologized for any inconvenience, and offered a hassle-free exchange of the item with no additional fuss or delay. His commitment to resolving the issue and ensuring customer satisfaction is truly commendable. Throughout this process, I've been impressed by Adorama's dedication to transparency, accountability, and customer service excellence. Their willingness to listen to concerns and work towards a resolution has restored my trust in their business. To anyone considering purchasing from Adorama, I highly recommend giving them a try. They may have some minor hiccups along the way (as with any online retailer), but their commitment to customer satisfaction is unwavering. Kudos to Vince T. and the entire Adorama team for their exceptional service! You've earned a loyal customer in me.
• KJ

  Ken Johnson

  Apr 9, 2026
  1.0
  An absolutely miserable experience overall. I ordered a subwoofer for my new home theater and got a great sale price. It arrived about a week after purchase, but I was unable to test it until a few weeks later as the theater was still mid-construction and had no way to hook it up. I was finally able to test it a few days before the 30 day return/exchange window, and immediately noticed a defect. Likewise, I tried contacting customer service via phone and got a message that they were closed, so I sent a message through the web form. I tried calling and sending messages multiple times over the next few days and got similar messages on the phone and no response to the website form messages. I was finally able to get through to someone a few days later who then told me they had no record of my prior attempts to contact them and that it was now past the 30 day window and there was nothing they could do. I found that completely unacceptable and was frankly infuriated at that point, so I filed a dispute with my credit card company and emailed as many managers and executives as I could find contact information for. Sure enough, I received a response the next day from the customer service supervisor that they would schedule a pickup for the defective unit and get a replacement shipped out. Fast forward about a week, and the replacement is scheduled to be delivered the next day. I double check the tracking information and see a "return to sender" request on the order, so I call the customer service number after not receiving a response from the supervisor. They claim that they received notice of the chargeback and likewise canceled delivery of the replacement unit, despite me informing them of the chargeback in my original email to the executives (and frankly assuming that that was the impetus for them actually doing something about it in the first place). The front line customer service folks assured me that they will now process a refund and honor the sale price if I choose to reorder but also informed me that I wouldn't receive any follow up until the team is back from the Passover holiday. That's all fine and dandy, but it's utterly insane to me that a company this size functionally freezes operations for an entire week and leaves no one around that can handle escalated issues like this. Edit - the customer service supervisor responded after the holiday yesterday by assuring me the replacement was on its way and sending me the tracking info that showed it was out for delivery... back to the sender. You have to be kidding me... Also want to point out that Nancy gave me the wrong email address below. Nice job. Still no update on the refund/new order, so I'm guessing they're just going to let chase process the chargeback. Final edit - the customer service leads tried to get me to drop the dispute in exchange for another exchange unit. Not sure if it's a coincidence or they were acting in bad faith, but I got the notice that the dispute was resolved in my favor only a few hours later. Suffice to say, I'll be taking my business elsewhere with the refund. Nancy also never responded lol. Nancy, since you seem to reply to a lot of the negative reviews here, please note that I already did email every executive I could find, and this is STILL where we're at. I'm happy to update my review if/when I receive a functioning subwoofer for the price I originally paid, but I'm starting to doubt that'll happen.
• SD

  Stephen Doh

  Apr 6, 2026
  1.0
  I am extremely disappointed and frustrated with my experience with Adorama. After taking the time to confirm my order not once, but twice with a sales associate, I was assured that everything was properly processed and secure. Despite this, my order was abruptly canceled without any explanation, notification, or attempt to resolve the issue. This reflects a serious lack of professionalism, reliability, and basic customer service. It is unacceptable for a company to provide false reassurance and then fail to follow through without even the courtesy of communication. As a customer, this not only wastes my time but also undermines any trust I might have had in the company. Based on this experience, I have no confidence in this business and will not be purchasing from them again. I strongly caution others to reconsider before placing an order, as this kind of treatment suggests a pattern of poor service and disregard for customers.

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