Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Middletown, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
989 reviews
5 stars
516
4 stars
259
3 stars
124
2 stars
42
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers reported helpful service while others faced disrespect and long wait times at registers.
Store Condition
The store is often described as messy and in need of organization, with some customers noting cleanliness issues.
Product Selection
Customers appreciate the variety and affordability of products, though some feel the selection has declined over time.
Checkout Experience
Frequent complaints about limited open registers leading to long wait times and difficulty checking out.
Curbside Pickup
Negative feedback regarding curbside pickup service, with reports of delays and poor communication.
- JMJoann MarshallOct 23, 20255.0I LOVE!!!!!!! JP
- AAAshOct 3, 20251.0I came into your store today to buy a necklace for my girlfriend, but instead of being welcomed as a paying customer, I was treated with disrespect. When I asked a simple question, the associate in glasses and a black dress thing pointed me toward cubic zirconia in a dismissive way. It was clear from her attitude that she made assumptions about me based on how I look, not on my intentions as a customer. I sat by the cases for over 30 minutes and no one offered assistance. I came prepared to spend money, but I was made to feel that my business didn’t matter. All money is green — and every customer deserves equal treatment, regardless of race or appearance. This experience was not only unprofessional but discriminatory, and I hope it is addressed immediately. Act like that towards her own kind is nasty.
- JOJossie O.WOct 2, 20255.0Always great sales, love the styles and is clean.
- WGWilliam GaudiosoSep 8, 20255.0Big selection and prices
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Middletown, NY?
JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for JCPenney in Middletown, NY?
JCPenney is open Monday to Friday from 10 AM to 8 PM, Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
Does JCPenney in Middletown offer curbside pickup and free shipping options?
Yes, JCPenney provides both free shipping and curbside pickup for customer convenience.
Are there wheelchair accessible entrances and public restrooms at this JCPenney location?
Yes, this JCPenney location has wheelchair accessible entrances and public restrooms available.
What payment options are accepted at JCPenney Middletown?
They accept American Express, Discover, Mastercard, Visa, and checks as payment methods.
Can I buy men's and women's shoes at JCPenney Middletown?
Yes, JCPenney sells shoes for both men and women.
Is there a Sephora inside JCPenney at Crystal Run Mall?
Yes, Sephora is located inside JCPenney at Crystal Run Mall providing beauty and spa products.
What nearby stores can I visit after shopping at JCPenney in Crystal Run Mall?
Nearby stores include Pandora for jewelry, Bath & Body Works for beauty supplies, and American Eagle for women's clothing and fashion accessories.
Are there dining options close to JCPenney in Middletown, NY?
Yes, nearby dining options include Scotch Bonnet, a Jamaican and Caribbean restaurant, and Y&E Creations, an ice cream and donut shop.
How can I contact JCPenney Middletown for customer service or inquiries?
You can call their main phone at +1 845-692-4700 or their toll-free number at +1 800-322-1189.