London Jewelers

Reviews

• VS

  Vik Surroach

  1 day ago
  5.0
  So today I walked into Rolex Boutique Manhasset, expecting, as I normally would be- the typical luxury watch experience. You know the drill... You don't buy a watch; you try out for it. You don't ask if there's anything in stock; you tell them about all of your wrongs and ask for their mercy in stainless steel. I'm preparing for the usual AD speech: "Nothing is in today, but we'd be happy to put you on our super exclusive 'Interest List.' " (By the way for those who don’t know- the "Interest List," is a nice way of telling someone we'll keep track of who you are until we decide otherwise). In walks Angelo. Now I'm thinking that we're going to have another round of "Relationship Building." In which I will pretend to find joy in having some mundane small talk (just) in hopes that in 18-24 months or so I may have earned enough brownie points to allow me to spend $15,000. But No! Angelo doesn't play games. There isn't a power struggle. And I didn't have to prove my worthiness to wear a crown. We talked. A couple of rounds. Real conversation. Not scripted AD speak- where an AD talks down at you like you’re begging for a SBA loan from them. He was on task. Working through my options. Trying to figure out something we could do today. Today. Not circle back next quarter. Not build an unrealistic purchase history. Not buy these three watches you don't want so that maybe we'll sell you the one you really want. And somehow - I know this may sound unbelievable - but it worked. I left with a Rolex Sea-Dweller. An actual watch. The same day. No trip necessary. Did I get the watch of my dreams? No. But, did I get something I can absolutely appreciate? You better believe it. And then on top of that, he sent two formal requests to Corporate for the two other models I wanted/needed next. Not vague promises. Not "We'll See". Actual work. Actual email confirmations of my requirements and the request. It's almost like... Angelo actually understands client satisfaction- which in the Rolex AD world seems almost criminal. Listen, I'm not saying that this is how every time will go. Let's not get too excited. This industry is still run on Artificial Scarcity and Ego Management, but I wasn’t forced to act like I’m dealing with a venture capitalist- and I appreciate that. Angelo- you’re the man. I’m hoping to see you for that Daytona and GMT very soon!
• EU

  EA Uniform

  2 days ago
  5.0
  I had an amazing experience working with Angelo at my authorized dealer. After waiting quite some time for a GMT, he came through and made it happen. Angelo was professional, genuine, and really took the time to get to know me—not just another transaction. The whole process felt personal and smooth. Truly appreciate the opportunity and couldn’t be happier with the watch. Highly recommend asking for Angelo if you’re serious about building a relationship and getting something special.
• L

  陸Lane

  2 days ago
  5.0
  I originally stopped by to look for a Mother’s Day gift, but ended up treating myself as well after walking past London Jewelers and taking a look at their Rolex selection. A big thank you to Vicky for her patience, helpful recommendations, and making the whole experience so smooth and enjoyable. She really took the time to understand what I was looking for and helped me secure a watch I truly love on the spot. Really appreciate the service—definitely a memorable experience. Highly recommend!
• NC

  Nicholas Courtney

  3 days ago
  5.0
  This London Jewelers is the definition of a business that makes you feel at home. I started coming here with absolutely no clue what I was doing or what I was looking for, but with the help of employees like Guy and Raj, all the stress was quickly lifted from my shoulders and I felt like I had made an extended family in this store. Everyone is extremely generous, patient, and helpful, and I could not be more satisfied with my purchase. Thanks so much guys!!
• UJ

  Umair Jangda

  5 days ago
  5.0
  Thank you so much to the team at London Jewelers and especially Johanny for adding another memorable chapter to me and my fiancées love story. It’s very easy to find places to take your money these days, it’s hard to find people and businesses that are genuinely warm, kind, make you comfortable, and show you products without being judgy or pushy. The whole experience of getting a Rolex as a wedding present was already surreal to me and the experience at London Jewelers made it even better.