Cartier

Reviews

• MT

  Melissa Todaro

  6 days ago
  5.0
  My husband and I had the pleasure of working with Wendy, who is absolutely amazing ! This was my first time purchasing from this location and I can honestly say it was beyond an amazing experience .
• SH

  Samantha Hupart

  Nov 15, 2025
  5.0
  I had a wonderful experience at this Cartier location. I made an appointment and we were seen quickly. Working with Wendy was a dream, she was personable, efficient, and so kind. I adored working with her and loved the care that went into packing up my purchase!
• AZ

  Andy Zarate

  Nov 10, 2025
  5.0
  I had an exceptional experience at the Cartier store thanks to Sheila. From the moment I walked in, she greeted me with warmth and professionalism. Sheila was incredibly knowledgeable about the collections and took the time to answer every question with patience and genuine enthusiasm. She made the entire shopping experience feel effortless and personal, ensuring I found exactly what I was looking for. Her attention to detail and friendly demeanor truly set her apart. If you’re visiting Cartier, ask for Sheila—you’ll be in the best hands!
• SS

  scott storch

  Nov 8, 2025
  5.0
  Surprised my wife for her Birthday with a love bracelet. Called ahead last minute to make arrangements and the staff was more than helpful. To take my appointment on such short notice, greeting us with champagne and a private room for fitting was a very special touch. The accommodations more than met my expectations. The best part of the experience was Wendy who was so friendly and walked us through the whole process. She was knowledgeable, helpful and even sung happy birthday to my wife. 5 stars. Would recommend making your appointment with her!
• CR

  crist ramsammy

  Oct 26, 2025
  1.0
  I went into the store to make an exchange. I had purchased a Cartier Love Ring for my girlfriend at another location, knowing I might need to exchange it since I wasn’t sure of her size. The associate at the original location informed me that I would need both the receipt and the certificate for any exchange or return. When I arrived at this location, the guard greeted me halfway outside the store, asking how he could help me. This immediately annoyed me, as he could have at least waited for me to enter the store before engaging. I was then approached by Nicole. I began to explain that I wanted to make an exchange, but before I could finish my sentence, she interrupted me, asking if I had the documentation. I told her I had everything that was provided to me at the time of purchase. She interrupted me again regarding the documentation, so I handed her exactly what I was given. Rather than trying to assist or provide a solution, she immediately stated that I would not be able to make the exchange because I was missing an invoice. I tried to explain that I was never given one, but she cut me off again and bluntly said I could not proceed with an exchange. Since she offered no alternative, I ended up repurchasing the ring with the correct size, planning to return the original one at the first location. I understand there may have been a miscommunication at the original store regarding the return and exchange policy, as well as an oversight in providing all the necessary documents. However, the issue here is that Nicole made no effort to assist or find a solution. Her demeanor clearly showed that she did not want to help. Word of advice, at least pretend you’re willing to help, even if you have no intention to do so. It’ll go a long way in your career. She eventually handed me off to a woman named Wendy McGoldrick, who was very pleasant and helpful during the purchase of the new ring size. Wendy was warm, sincere, and made the experience much better. My rating is not based on my interaction with Wendy, she was wonderful. This feedback is solely regarding my interaction with Nicole!

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