Cartier

Reviews

• BL

  Bruce Lowell

  2 days ago
  5.0
  Sophia and Christina are amazing! They were an example of luxury experience and there was no pressure and they were very patient with my wife decision making . The total experience was memorable and added value to our purchase to make it very special thank youn
• RK

  Ronald K

  6 days ago
  5.0
  My wife and I came in looking for wedding bands without much knowledge of rings or jewelry in general. We had the pleasure of working with Sheila and so glad we did. Shiela was extremely kind, patient and her focus was on ensuring what we decided purchasing was exactly what we wanted. She was very informative, educating us on how our finger size changes as we age, or even in the summer vs the winter. We did not get near this level of service when we were shopping around in the diamond district. Sheila is an exemplar of what it means to provide quality service. The experience truly felt more like working with my mom’s best friend rather than an employee. I highly recommend working with her.
• KV

  Kursad Varol

  Feb 19, 2026
  5.0
  Dear Cartier Customer Relations, (Manhasset Americana Cartier NY) 2100 Northern Blvd, Manhasset, NY 11030 Update: 02/21/2026 I would like to sincerely thank Christina and Douglas for resolving our misunderstanding in such a professional and kind manner. They truly demonstrated why Cartier is known worldwide as a trusted and high-quality brand. When I returned to the boutique, they listened to me patiently and with great understanding. After checking the product’s serial number together, we realized that the situation was actually a misunderstanding. The packaging and bottle color can appear slightly different in newer production batches, which had caused the confusion. They handled the entire situation with grace, professionalism, and genuine care. They even offered me champagne, and we had a very pleasant and warm conversation. This experience completely changed my impression and reinforced my confidence in the brand. I will happily continue shopping at Cartier in the future. Thank you again, Christina and Douglas, for your outstanding service. —————————————————————————— My name is Kursad Varol. Approximately one month ago, I visited your boutique to purchase a fragrance. I was assisted by a sales associate named Douglas, a well-dressed gentleman who spoke Spanish and appeared very professional. My girlfriend had previously visited your store and had selected a specific fragrance: Cartier Baiser Volé Lys Rose. She had even taken a photo of the bottle. When I came to the boutique, I showed this photo to the associate and clearly stated that I wanted the pink bottle. The two fragrances — Cartier Baiser Volé Lys Rose and Cartier Baiser Volé Eau de Parfum — were displayed side by side, and although their designs are similar, I repeatedly emphasized that I wanted the pink one. I even pointed directly at the bottle several times to avoid any misunderstanding. The associate confirmed my request and said they would prepare it as a gift. After a short time, the fragrance was brought to me beautifully wrapped in Cartier’s signature packaging. As a customer, I trusted that a brand with Cartier’s global reputation and standards would not make such a basic mistake. For this reason, I did not open the package or double-check the product, as the wrapping was elegant and professional, and I did not want to damage it. Unfortunately, I later discovered that the wrong fragrance had been given to me. Instead of the pink bottle, the classic version had been packaged. This is a very obvious and avoidable error. The colors pink and yellow are clearly distinguishable, and it is difficult to understand how such a mistake could happen in a luxury boutique that represents Cartier. The most disappointing part is that my girlfriend currently lives in another country due to work. Because I trusted your staff and did not check the product, I shipped the gift internationally. By the time the error was discovered, it was too late to return or exchange the item. This situation caused significant stress and disappointment. What was meant to be a thoughtful and meaningful gesture turned into an upsetting experience that negatively affected my relationship and left me with a very difficult and frustrating week. As a loyal customer who values quality, professionalism, and attention to detail, I find this experience far below Cartier’s standards. I strongly believe that luxury is not only about the product itself but also about trust, precision, and customer care. Unfortunately, in this case, that trust was broken. I kindly request that Cartier review this incident and offer a fair resolution to address the inconvenience and emotional distress caused by this situation. I also hope that additional training and attention to detail will be emphasized in your boutiques to prevent similar mistakes in the future. I look forward to your response and to seeing Cartier uphold the level of excellence for which the brand is known worldwide. Sincerely, Kursad Varol
• AA

  Anthony

  Feb 17, 2026
  5.0
  As a first-time Cartier customer, I truly felt comfortable with the service provided. I was able to ask anything about the jewelry I was interested in without feeling awkward, and everything was explained clearly and patiently. The whole experience felt relaxed and enjoyable, not intimidating at all. Hopefully in the future, if we need any information or plan to shop again, we won’t hesitate to reach out to Sophia. Thank you so much for the excellent service that day.
• SH

  Simone Hobbs

  Feb 14, 2026
  5.0
  I had the best experience with Wendy McGoldrick, who is a Senior Sales Associate at Cartier Manhasset. She was personable, inviting and very knowledgeable when she assisted me. I could not have asked for a better experience while I was there. She took the time to ensure that I made an informed decision on my purchase. While Cartier did not have the item when I went, Wendy called me today, Valentine's Day, to let me know it had arrived. She packaged it beautifully and I was so excited to get it. Thank you Wendy. It was truly a pleasure! 💝

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