BOSS Store - Americana Manhasset

Reviews

• DM

  Dylan M

  Feb 28, 2026
  1.0
  Very disappointing experience. The staff was rude, dismissive, and completely uninterested in helping. I had simple questions about sizing and felt like I was bothering them just by being in the store. There was a clear sense of arrogance and zero customer service, which is the opposite of what you expect from a premium brand like Hugo Boss. I enjoy the clothing, but this location made me not want to return.
• AI

  Andrey Ilyabayev

  Jan 18, 2026
  5.0
  Amazing customer service. Especially Gwen. That’s the only location I go to
• ZB

  Zakia Benzoubeier

  Dec 17, 2025
  1.0
  Very disappointing experience at the Hugo Boss store in Manhasset. I was assisted by a sales associate named Gwen while processing a simple return, and she was extremely rude and unfriendly—no eye contact, no courtesy, and no effort to provide basic customer service. No questions were asked, no acknowledgment was given, and the interaction felt dismissive from start to finish. This is not the level of service I expect from a premium brand.
• PN

  Panna Nahar

  Nov 25, 2023
  1.0
  Expect horrible customer service from here!
• AA

  AJ

  Mar 4, 2022
  1.0
  I am only giving them one star because I have to. I am loyal to the brand but definitely not going back to this store, worst customer service I have experienced. Gap has better customer!!!