David Yurman

Reviews

• CT

  Chanel TP

  1 day ago
  1.0
  I am beyond disappointed with both the quality of David Yurman’s jewelry and, more importantly, the unacceptable customer service my family experienced at the Manhasset location. In December, I purchased a David Yurman bracelet online as a Christmas gift for my sister. Within only four months, the bracelet broke, which was already extremely upsetting considering the price point and reputation attached to this brand. After contacting customer service, I was advised that my sister could either ship the bracelet back or visit the Manhasset boutique for assistance with an exchange or repair. I provided her with all purchase information and the receipt, expecting that a luxury brand such as David Yurman would handle the matter with professionalism and care. Unfortunately, that was far from the experience she received. Upon entering the Manhasset store with her husband, my sister was not greeted warmly, not approached promptly, and not treated as though she mattered. She immediately felt judged and looked at as if she did not belong there. There was a very obvious lack of interest from the staff in assisting her, as though they had already made assumptions about whether she was worthy of their attention. One employee, Dakota, eventually assisted her, but even then the interaction felt cold, rushed, and dismissive. There was no genuine concern shown regarding the broken bracelet, no effort to make her feel comfortable, and no customer service courtesy whatsoever. The bracelet was simply taken, replaced, and handed back to her. No one asked if she would like to try it on, if the fit was correct, or if she was satisfied with the replacement. For a so called luxury shopping experience, the treatment was shockingly impersonal. What made this even more disturbing was the undeniable feeling that my sister and her husband were judged based on appearance. Because they did not walk in looking like what the staff considered their “ideal luxury customer,” they were treated as though they were out of place and undeserving of proper assistance. That type of behavior is inexcusable in any establishment, especially one representing a high end brand. I called the store that same day to address what had happened. After receiving inconsistent information regarding management availability, I was eventually transferred to an assistant manager only after making it clear that I intended to leave a review. During that conversation, I was offered an apology and was told the matter would be escalated to the store manager. I was also told that something would be sent to my sister as a gesture of apology and that I would receive a follow up phone call the following Tuesday. None of that happened. No call was received. No manager followed up. No apology was sent to my sister. No gesture was made. This is no longer simply about a broken bracelet. It is about the principle of how paying customers are treated once they walk through your doors. Whether someone is dressed casually, paying in cash, debit, or credit, or whether they “look” like they belong in a luxury store should never determine the level of respect they receive. The item was purchased, the receipt was provided, and my sister deserved to be treated with the same courtesy and professionalism as any other client spending money with this company. Instead, she was made to feel uncomfortable, dismissed, and unimportant. I have always admired David Yurman jewelry, but this experience with the Manhasset location has completely changed my perception of the brand. Between a bracelet that broke after only four months and a store staff that failed in every area of customer service, this has been one of the most frustrating luxury retail experiences I have ever dealt with. Extremely disappointing and unacceptable.
• SP

  Sarah Peters

  2 days ago
  5.0
  By far the best customer service ever was provided by Dakota!!!
• WN

  whipzone Ny

  Mar 22, 2026
  1.0
  Bad customer service. Sales associate was very rude. You can’t judge a book by its cover. Had a bad experience sales associate rude
• VV

  Val

  Mar 22, 2026
  1.0
  WORST CUSTOMER SERVICE. Came in march 22 at 5:00 pm (don’t know associate name) came in to purchase my Birthay gift and the associate was very rude. "I went to buy something and the worker was pretty classist. Anything I picked she said it was too expensive for me, she implied I didn't have the money for it. She even ask me, 'Do you want it or not?' I just left because I didn't want to give her the sale."
• MM

  Melissa Mercado

  Feb 16, 2026
  1.0
  The service here is poor, sales people straight up ignored me to the point where I had to ask the security guard what I have to do to get seen, then when it came to being my turn a sales person asked the person next to me if they needed help and ignored me until said “excuse me I need help”. My boyfriend experienced the same behavior in which the sales person gave him zero eye contact and did not respond when he said “have a good day”. Please teach your employees to have manners and treat every customer accordingly. Do not judge a book by its cover because we both walked away with purchases. I understand that you cater the “higher end” people of Manhasset but be accommodating to others as well who are spending their hard earned money!!!

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