Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 251 Smith Haven Mall in Lake Grove, NY or shop the collection online.
Awful experience at Express Smith Haven Mall.
My online order arrived late and with the wrong items. I was told to return them in-store and drove 40 minutes, only to be met by a so-called manager who immediately accused me of having “no receipt” and said there’s “a lot of theft in this store.” He was rude, dismissive, and unprofessional. Only after Customer Service got involved did his tone change, but by then the damage was done.
Completely unacceptable treatment — I will think twice before ever shopping at Express again.
BO
Brandon Oneil
Sep 3, 2025
5.0
Dalton at Express Men was fantastic! He was super helpful, patient, and made the shopping experience easy and enjoyable. He really knew his stuff and helped me find exactly what I needed. Great service!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Smith Haven Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
You can buy Express gift cards at Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Smith Haven Mall currently hiring?
To view and apply for open positions, please visit https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, or suggestions.
Can I return online orders at any Express store?
Yes, online orders can be returned or exchanged within 30 days at any Express store, except Express Factory Outlet stores where online returns are not accepted.
What are the store hours for Express at Smith Haven Mall?
Express is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What types of clothing does Express offer for men and women?
Express offers a variety of men’s clothing including jeans, suits, graphic tees, and polos, and women’s clothing such as jeans, leggings, dresses, sweaters, and shirts, along with shoes, jewelry, and other accessories.
Which payment options are accepted at Express Smith Haven Mall?
Express accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa for payments.
Are there nearby dining options around Express at Smith Haven Mall?
Yes, Panda Express and TGI Fridays are nearby restaurants where you can enjoy a meal before or after shopping at Express.
What other clothing stores are close to the Express store at Smith Haven Mall?
Nearby clothing stores include francesca's, Garage, Forever 21, Hollister Co., and Vans, which offer a variety of fashion options for customers to explore.
Are there any nearby shops for fashion accessories or jewelry close to Express?
Yes, nearby fashion accessories and jewelry stores include Zales, Banter by Piercing Pagoda, Claire's, COACH, and Icing, providing additional options for accessories and gifts.