ALO

Reviews

• MG

  Michelle Gegwich

  6 days ago
  5.0
  Very impressed with the manager, Danyah and the staff at this location. I came in to exchange a set- the sales associates helped me find replacement products and were very friendly and knowledgeable. Highly recommend this store. Thank you, Danyah, for your help and expertise.
• DF

  Danielle F

  Mar 3, 2026
  1.0
  Just left this store and had to do a simple exchange. I just got this sweatshirt in the mail and it was too big and Still had the tags on and everything. You can also see in my account that I just ordered it. The employee at the register (don’t know her name but she had short black hair) looked at sweatshirt and said “well there’s stains all over it and there’s dog hair all over it” …. I said I never wore it I just got it in the mail and she proceeded to give me dirty looks. Then she tried to charge me 19 cents for the EVEN exchange. I told her I only had cash on me and she said “… you don’t have 19 cents?” Overall just a bad experience. It is a $150 sweatshirt don’t give me an attitude or accuse me of trying to exchange a dirty sweatshirt. If it was dirty then it was sent to me that way.
• AA

  aMoneysWay

  Feb 11, 2026
  5.0
  excellent customer service and great quality products !! Will be back soon to purchase another sweat suit !
• DF

  Deborah Florio

  Feb 9, 2026
  5.0
  Had a great experience shopping at this store this weekend. Staff were wonderful and so helpful. Shout out to Gabriella and Caesar for helping me find my sizes and purchase everything I needed. Highly recommend this Alo store.
• SP

  S P

  Jan 10, 2026
  1.0
  I am writing to express my disappointment with a recent experience at the Walt Whitman location—something I do not typically do, but I felt compelled given how unsatisfactory the situation was. I visited the store to complete a simple even exchange for an Accolade sweatpant. The original pair was a Christmas gift, worn only once, never washed, and the “A” in the Alo logo had already fallen off. Additionally, the other letters were visibly loose, making it clear that this was a manufacturing defect—not normal wear and tear. Despite this being a straightforward even exchange for the exact same item, the store manager, Cesar, refused to work with me or offer any assistance whatsoever. There was no attempt to help, no empathy, and no willingness to stand behind the product. The interaction was dismissive and left me feeling completely disregarded as a customer. As a former district manager myself, I know firsthand that customer experience should always come first. It is constantly stressed that without customers, there is no brick-and-mortar business. That principle was entirely absent during this interaction. To be treated this way over a clearly faulty product—especially given the premium price point Alo commands—is unacceptable. Shame on Cesar for his lack of compassion and accountability, and shame on the experience overall. Customers who spend significant money expect a top-tier product and service to match—not to be pushed aside when a legitimate issue arises. I hope this feedback is taken seriously and addressed, as this experience has certainly changed how I view the brand.