ALO

Reviews

• SP

  S P

  2 days ago
  1.0
  I am writing to express my disappointment with a recent experience at the Walt Whitman location—something I do not typically do, but I felt compelled given how unsatisfactory the situation was. I visited the store to complete a simple even exchange for an Accolade sweatpant. The original pair was a Christmas gift, worn only once, never washed, and the “A” in the Alo logo had already fallen off. Additionally, the other letters were visibly loose, making it clear that this was a manufacturing defect—not normal wear and tear. Despite this being a straightforward even exchange for the exact same item, the store manager, Cesar, refused to work with me or offer any assistance whatsoever. There was no attempt to help, no empathy, and no willingness to stand behind the product. The interaction was dismissive and left me feeling completely disregarded as a customer. As a former district manager myself, I know firsthand that customer experience should always come first. It is constantly stressed that without customers, there is no brick-and-mortar business. That principle was entirely absent during this interaction. To be treated this way over a clearly faulty product—especially given the premium price point Alo commands—is unacceptable. Shame on Cesar for his lack of compassion and accountability, and shame on the experience overall. Customers who spend significant money expect a top-tier product and service to match—not to be pushed aside when a legitimate issue arises. I hope this feedback is taken seriously and addressed, as this experience has certainly changed how I view the brand.
• JA

  Jessenia Angeles

  Dec 29, 2025
  5.0
  I love the Alo Stores! Very comfortable clothing. Pretty colors. Nice designs. Easy to look for things. Love. Love. Love!
• MA

  Maria Avlonitis

  Dec 22, 2025
  5.0
  Had the most pleasant shopping experience today! Got all of my holiday shopping done with the help of Gulnur. She was so kind and helped me chose beautiful pieces. Will be coming back!
• BS

  BALDEV SINGH

  Dec 11, 2025
  5.0
  I had the best experience on Monday thanks to the gridded young lady Nanci at Alo. She was so nice, funny, and full of beautiful energy. She made the whole shopping trip feel effortless and fun. Thank you for helping my wife pick the perfect set — your vibe and kindness truly made our day.
• JB

  Jessica Blakes

  Dec 5, 2025
  1.0
  Horrible customer service bought several items needed to change a size manager rang up wrong pants gave me such attitude wouldn't do the exchange. Came home only to find they rang up wrong pants. Younge inexperienced workers terrible service for such expensive items

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