JCPenney

Reviews

• AL

  Amy Lynn

  Jan 16, 2026
  5.0
  Love this store!
• EE

  Ella

  Jan 3, 2026
  1.0
  I got a necklace for Christmas, which broke, and I ended up exchanging it for a new one. The new one broke last night. I was standing there and it just fell off of me. I went to the store this morning and ended up bringing the wrong warranty card. Since it was a gift, I didn't have the card used to buy it. They tried looking up my information and the gifter's information but couldn't seem to because the "system was having problems." They wouldn't help me. They couldn't find my mom, who gave it to me, because of their system's errors. They knew I exchanged it previously but the manager was adamant that they still couldn't help me. I stood there crying and they still wouldn't help. Another woman came in with a similar problem – her necklace and bracelet both broke. She had no warranty but they exchanged it for her. The same can't be said for me. They KNEW I'd exchanged it, KNEW who I was, and still couldn't help even though it was a system/human error, not mine. Standing there crying is embarrassing, let alone walking out crying. And why does the jewelry keep breaking? Not just mine (twice), but others as well.
• IT

  Ian Texas

  Dec 31, 2025
  1.0
  The men’s and women’s bathrooms are randomly separated halfway through the store. The men’s bathroom there’s one stall and instead of toilet paper there’s parchment paper. the door stall needs some WD-40. The urinal needs a deep cleaning so does the plunger there’s brown stuff all over the handle of the plunger. And there’s some gross turquoise stuff leaking down from the door handle. Is this how JCPenney survived sears and all the other stores by buying the cheapest possible toilet paper you could possibly buy anywhere in the entire world!?!? Not only that but they have it so close to the ground and it’s so sensitive that if you pull it with more than 1 mm of force it rips so you’re sitting on the toilet squatted over reaching near the floor for your 1 inch of terrible toilet paper piece by piece.
• LL

  Liz Lutomski

  Dec 29, 2025
  1.0
  I returned jewelry today (December 29,2025) that got as gift from my husband and had all the receipt and the lady made me feel I was bothering her and she was not over friendly and made me wait while she was finishing put things away and didn't receive cash back and or store credit . . Advice to customers get gift receipts because JCPenneys will not give cash back and or store credit.
• DW

  Debbie W

  Nov 30, 2025
  3.0
  I was a little disappointed with the mall. There weren't a lot of great stores but it is great if you want to play pickleball or do ax throwing.

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