Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Horseheads, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
876 reviews
5 stars
468
4 stars
234
3 stars
104
2 stars
37
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while many praised helpful staff, some reported negative experiences with returns and unprofessional behavior.
Product Availability
Customers appreciated the variety and availability of products, but some noted issues with stock levels and selection in certain categories.
Pricing
Feedback on pricing was varied; many found great deals and sales, while others felt prices were high or confusing due to coupon policies.
Store Condition
The store was generally described as clean and organized, though some customers mentioned it being cluttered or uncomfortably warm.
Shopping Experience
Overall, shoppers enjoyed their experience, citing a good selection of items and friendly staff, but some expressed frustration with the layout and accessibility.
- KMKaren MericaNov 8, 20255.0Always have what I need
- RCRenee CSep 9, 20255.0This JCPenneys went above and beyond!!! I had ordered shoes back on Aug 31 and was told they'd be in on Sept 4 at the store. I live an hour away so I took their word on the delivery date. No shoes. I waited until Sept 8 and went again. The JCPENNEY's app just said in transit with no tracking of movements. At the store they tried to locate the shoes with the store computer, no luck. They called customer service at JCP.com, no luck. Finally they said they thought they were lost but couldn't cancel them until they were lost for at least 10 days. Seeing how frustrated I was because if I would have ordered them directly from JCP.com I would have had them on Sept 4 at my house. They decided to reorder my shoes at the same price and then just have them delivered to my home for free. The store clerk said I'd receive them on Wed Sept 10 because they would ship them right to my house one day delivery. This helped out so much since I live so far away. They also said when the 10 day period came up they would just cancel my original order and refund my cc. Guess what I received them a day early and they fit perfect! Thank you Arnot Mall JCP!
- CHCarissa HorningSep 9, 20255.0I love shopping here! I am so glad this store is still around. I can find clothes that fit me just about every time I go clothes shopping.
- JBJennifer BlySep 6, 20255.0Great prices and found everything I was looking for.
- SSSherry SillsAug 17, 20255.0Lots of choices. I love their sales!
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Horseheads, NY offer?
JCPenney offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours of JCPenney in Horseheads?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is JCPenney located in Horseheads, NY?
JCPenney is located at 3300 Chambers Rd, Ste 5090, inside the Arnot Mall, Horseheads, NY 14845.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney provides both free shipping and curbside pickup options for customers.
Which payment methods are accepted at the Horseheads JCPenney?
The store accepts American Express, Check, Discover, MasterCard, and Visa payment options.
Are the JCPenney stores wheelchair accessible?
Yes, the Horseheads JCPenney has wheelchair accessible entrances and public restrooms for customer convenience.
What are some nearby places of interest around JCPenney in Arnot Mall?
Nearby you can find Sephora inside JCPenney, Regal Cinema Arnot Mall for movies, and Olympia Sports for sporting goods.
If I visit JCPenney, can I also explore beauty services nearby?
Yes, next to JCPenney you have Sephora inside JCPenney for beauty products, and beauty services like Regis Salon and Nail Trix are also nearby.
Are there dining options close to JCPenney at Arnot Mall?
Yes, Burger King is located nearby in Arnot Mall, providing fast food and beverage options after your shopping trip.
What brands can I find exclusively at JCPenney in Horseheads?
You can find exclusive brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie available at this location.