Customers consistently praised the exceptional customer service provided by staff members like Mimi, Krysi, and Cory, highlighting their knowledge, friendliness, and dedication.
Product Quality
The quality of jewelry and watches received high marks, with many customers expressing satisfaction with their purchases and the craftsmanship involved.
Personalized Experience
Many reviews noted the personalized attention and care given to customers, making them feel valued and ensuring their specific needs were met.
Store Atmosphere
While most feedback was positive, a few customers mentioned that the store atmosphere felt impersonal at times, contrasting with the otherwise warm service.
Expertise
Staff members were frequently recognized for their expertise in jewelry and watches, helping customers make informed decisions and providing valuable insights.
MT
Megan Tamborino
6 days ago
5.0
I had such a wonderful experience at Gross while shopping for my wedding band. From the moment I walked in, Mimi was warm, patient, and genuinely interested in helping me find something that felt perfect for me.
She took the time to understand my style, my engagement ring, and my budget, and walked me through different options without any pressure. She explained the differences in metals, settings, and stones in a way that was super clear and helpful, and even made suggestions I never would’ve thought of on my own. I will definitely be a returning customer!
AT
Anthony Tchi
Nov 16, 2025
5.0
I cannot say enough good about Cory and HL Gross. Cory helped me select an incredible engagement ring for my fiancée, taking the time to walk me through every detail and showing me all available options. His knowledge and patience truly made the experience exceptional, and I would recommend him to anyone without hesitation.
He also went above and beyond to help me acquire a Rolex for our engagement shoot. I am truly grateful for how much Cory cared and how engaged he was throughout the entire purchasing process. His professionalism and genuine dedication made all the difference.
PS
Paula Setteducati
Nov 7, 2025
4.0
I just purchased a new Tacori setting for my fifty-five year old diamond.
About ten years ago, I saw an ad for a gorgeous Tacori engagement ring with a halo of diamonds around the center diamond. I said to myself…..someday. Well someday was this October when I celebrated my 80th birthday. So my husband and I went to HL Gross and we met Mimi! She was wonderful. Very personable and low-key. She showed me several different settings and I kept coming back to the one with the halo setting. I picked it up today and it is STUNNING!!!! Much more bling than I usually wear but I love it. I told my husband I feel like a princess! If u come to this jewelry store, ask for MIMI. You’ll have a great experience.
BP
Brandon Pintar
Nov 5, 2025
5.0
Had first experience at H.L.Gross. Walked in with every intention to find a Watch for a major milestone in my life. Was introduced to Mimi and she was able to help me find the watch I’ve always wanted. Assuming the wait list would be a minimum year. To my utter surprise, she told me the Watch was available today! Never in my wildest imagination was I believing I’d be walking out with a same day watch purchase. She was so helpful with the process and made my day! Will definitely be returning for future purchases. Thank you!!
BG
Brandon Gullo
Oct 30, 2025
5.0
I had the absolute pleasure of working with Krysi during my recent visit to the jewelry store, and I couldn't be more impressed! From the moment I walked in, Krysi made me feel welcomed and at ease. She took the time to understand exactly what I was looking for and offered personalized recommendations that perfectly matched my style and budget.
What stood out the most was her extensive knowledge of the pieces and her attention to detail. She helped me find the perfect piece, and her enthusiasm was contagious. It’s rare to find someone who genuinely cares about making your experience special, and Krysi went above and beyond to ensure I was satisfied with my purchase.
The store itself was beautiful, but it was Krysi’s exceptional customer service that truly made the visit memorable. I’ll definitely be returning and recommending her to friends and family. Thank you, Krysi, for making my jewelry shopping experience so enjoyable!
Frequently Asked Questions About HL Gross & Bro. Jewelers
What is the address of HL Gross & Bro. Jewelers?
HL Gross & Bro. Jewelers is located at 840 Franklin Avenue, Garden City, NY 11530, USA.
What are the business hours of HL Gross & Bro. Jewelers?
The store is open Tuesday and Thursday from 10:00 AM to 7:30 PM, Wednesday, Friday, and Saturday from 10:00 AM to 5:00 PM or 5:30 PM, and closed on Monday and Sunday.
What services does HL Gross & Bro. Jewelers offer?
HL Gross & Bro. Jewelers is an Official Rolex Retailer, authorized to sell and maintain Rolex watches.
How can I contact HL Gross & Bro. Jewelers?
You can contact HL Gross & Bro. Jewelers by phone at +1 516-747-6666 or visit their website at https://www.hlgross.com.
What languages are spoken at HL Gross & Bro. Jewelers?
English is the language spoken at HL Gross & Bro. Jewelers.
Are there nearby dining options to HL Gross & Bro. Jewelers?
Yes, nearby dining options include Waterzooi Belgian Bistro & Oyster Bar, Novita Italian Restaurant & Wine Bar, Wild Fig Mediterranean Restaurant, Asian Moon, Revel Restaurant & Bar, Sparrow Kitchen & Cocktails, and Johnny Rockets burger restaurant.
Which nearby places could help customers find their way to HL Gross & Bro. Jewelers?
Landmarks like CVS Pharmacy, LibertyX Bitcoin ATM, M&T Bank, and Claire's clothing and jewelry store are near HL Gross & Bro. Jewelers and may help customers navigate the area.
Are there any nearby financial services customers can use when visiting HL Gross & Bro. Jewelers?
Yes, nearby financial services include Morgan Stanley financial advisors, M&T Bank, LibertyX Bitcoin ATM, and Santander Bank ATM for convenience.
Can customers visit beauty and wellness establishments near HL Gross & Bro. Jewelers?
Yes, nearby beauty and wellness options include Annastasia Salon, CVS Beauty, and Island Sports Physical Therapy.
Is HL Gross & Bro. Jewelers part of any official watch retailer network?
Yes, HL Gross & Bro. Jewelers is proud to be part of the worldwide network of Official Rolex Retailers.