Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 630 Old Country Rd in Garden City, NY or shop the collection online.
Feedback on customer service is mixed, with many praising helpful staff while others report rude and unprofessional behavior from management and cashiers.
Product Quality
Customers express dissatisfaction with the quality of certain products, particularly suits and jackets, while others appreciate the overall quality of clothing.
Store Organization
The store is generally noted for being clean and organized, though some customers find clearance sections cluttered and difficult to navigate.
Pricing
Prices are perceived as high by some customers, but many appreciate the sales and discounts available.
Staff Assistance
Several reviews highlight the helpfulness and attentiveness of staff, particularly in assisting with outfit selections.
MG
madeline gullo
4 days ago
1.0
I visited this location three times over the past three weeks and it just so happens that it’s always within 90 minutes of the open and close time, And the store is always closed. Cleary this management team doesn’t adhere to the standard operating hours that are listed online and they don’t value their customers. The store was supposed to be open at 11 AM today, And I was there at 11:30 and there was not a single crew Member in sight and the doors were locked.There were seven other customers, including myself standing outside, confused as to why the Location wasn’t open. I went last Friday night as well around 6:30 PM and the store is supposed to be open until 8 PM and the doors were locked then as well! I called express customer service and their response was to find a different location. Needless to say, I will no longer be a patron or customer! So crazy!
YP
yaritza palacios
Jan 11, 2026
5.0
I had an excellent experience at Express. I came in looking for an elegant suit for my first job, and the service I received was amazing from start to finish. The lady working in the fitting room was very kind and helpful, and she even asked another young associate to assist me as well.
The other associate was incredibly patient and brought me different outfit options that suited me very well, helping me find the perfect size. You could really tell that they genuinely cared about making me feel comfortable and confident with my choice.
I don’t remember the exact name of one of them, but I believe it was Herreina (not sure about the spelling). Regardless, I want to highlight how outstanding the service was. I felt very welcomed and truly valued as a customer.
I will definitely be coming back. Thank you for such a wonderful experience! ✨💙
PP
PhilYouIn
Nov 28, 2025
5.0
First time here, and I was pleasantly surprised. Very busy for Black Friday, but very neat and organized and well stocked as well. Plenty of salespeople roaming, all of whom were very helpful. Plus they have comfortable couches to sit on while you wait for your wife to shop. ♿️
MM
Mari
Nov 26, 2025
5.0
Eat jeans you can find
A
Маргарита Далада
Oct 6, 2025
1.0
I bought a suit in this store, wore it once, washed it in the washing machine and after one wash its quality became terrible, and I decided to return it because this suit for 160 dollars is not worth this quality (and I will clarify that I looked at what quality this suit was and at what temperature and speed it should be washed). Well, after explaining the situation to the employees, they started talking to me rudely, without respect, I felt terrible there. They gave me a new suit of the same type, but what's the point of that if the same story will happen after the first wash
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Roosevelt Field hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase an Express gift card?
You can buy Express gift cards in Express retail stores, Express Factory Outlet stores, and online at express.com.
Is the Express store in Garden City hiring?
To view and apply for open positions, please visit https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders to the Express store in Garden City?
Yes, online orders can be returned or exchanged within 30 days at any Express store, except Express Factory Outlet stores where online returns are not accepted.
What are the store hours for the Express location at 630 Old Country Rd?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Express in Garden City offer in-store pickup?
Yes, Express offers in-store pickup for online orders at this location.
What payment options are accepted at Express in Garden City?
They accept American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
What sizes of clothing does Express offer for men and women?
Express offers women's sizes 00-14 and men's sizes XS-XL both online and in stores. You can see their size chart at https://www.express.com/service/custserv.jsp?name=SizeChart.
What stores are located near Express at 630 Old Country Rd that I can visit?
Nearby stores include American Eagle Outfitters, Hollister Co., and G-Star RAW, all offering a variety of clothing options to complement your shopping experience.
Are there any places to eat or relax near Express in Garden City?
Yes, you can visit Red Mango for frozen yogurt and smoothies, or Gregorys Coffee for a coffee break nearby.
Where can I find accessories and jewelry close to the Express store?
You can find jewelry stores like Kay Jewelers and Ethan Jordan Jewelers close to Express, as well as accessory shops such as Sunglass Hut and Lids.
Brand Certified Facts from Express
Express partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: