Business Details
About
Watch Store
Bucherer 1888 is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.
Location
Hours
Reviews
3.9
292 reviews
5 stars
182
4 stars
30
3 stars
6
2 stars
10
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting dismissive and unhelpful staff, while others praised specific associates for their professionalism and attentiveness.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking assistance, while some employees were noted for their expertise and helpfulness.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences with specific sales associates, particularly praising their friendliness, knowledge, and ability to create a welcoming atmosphere.
Waitlist Issues
Numerous customers expressed dissatisfaction with the waitlist process for popular watches, feeling ignored or undervalued during their wait.
Store Atmosphere
The store's atmosphere received mixed reviews, with some customers feeling unwelcome or judged, while others appreciated the pleasant environment created by certain staff members.
- JDJames DiVilioNov 17, 20255.0I went over the weekend to see Daymon — he is by far one of my favorite people in the entire luxury retail world. After only one visit, he remembered my name and made me feel like a genuinely valued client. Every interaction with him is truly next-level. During this visit, I also had the pleasure of meeting Luis, the store manager of watches. Within moments, it became crystal clear why this boutique consistently delivers a world-class experience. I shared with him that I purchased my very first Rolex at this very location 26 years ago — and that I still keep in touch with the general manager from back then. That history meant something to him, and you could feel it in the way he treated the moment. He took the time to show me some exceptional timepieces, and when I mentioned the milestone of becoming a first-time grandparent, he stepped away for a few minutes and returned with the most incredible timepiece to help commemorate the occasion. It was thoughtful, meaningful, and truly unforgettable. What started as a quick visit turned into a celebration — a new watch, an amazing memory, and a reminder of why this boutique has earned my loyalty for decades. The team here exceeds even the gold standard of luxury retail. Their warmth, attention to detail, and genuine connection with their clients are exactly why I’ll always look forward to returning.
- CBChris BNov 12, 20255.0In October this year I had the pleasure of purchasing my Rolex Submariner Date here at Bucherer with the help of Yanny. She was a pleasure to deal with and very knowledgeable about product line and attentive to my wants. I look forward to additional purchases with them as I continue to build my collection. I would recommend them to anyone.
- SGSaad GhauriNov 5, 20255.0Exceptional Experience at Bucherer Roosevelt Field/Garden City Boutique! I had an amazing experience at the Bucherer boutique at Roosevelt Field/Garden City. From the moment I walked in, LoniAnn and Damon made me feel genuinely welcomed. They were both incredibly professional, knowledgeable, and patient — making the entire process seamless and enjoyable. I’m looking forward to coming back soon and highly recommend this team!
- SJSiddharth JainOct 26, 20251.0Been here a few times, always made feel unwelcome by Sophia. I came in with my parents to have them try on watches. Sophia had a scorn on her face throughout the process, constantly was on her phone scrolling and generally uninterested. Pretty bad experience with Sophia.
- JRJemalyn RanieriOct 14, 20255.0Janny is very helpful and patience. Love my new Rolex :)
Frequently Asked Questions About Bucherer 1888
What is Bucherer 1888 known for?
Bucherer 1888 is an Official Rolex Retailer authorized to sell and maintain Rolex Watches.
Where is Bucherer 1888 located?
Bucherer 1888 is located at 630 Old Country Road, Garden City, NY 11530, USA.
What are the operating hours of Bucherer 1888?
Bucherer 1888 is open Monday to Thursday from 10:00 to 20:00, Friday and Saturday from 10:00 to 21:00, and Sunday from 11:00 to 19:00.
What languages are spoken at Bucherer 1888?
Bucherer 1888 communicates in English.
How can I contact Bucherer 1888?
You can contact Bucherer 1888 by phone at +1 516-873-0209.
Where can I find more information about Bucherer 1888 online?
More information is available on their website at http://www.tourneau.com.
What type of store is Bucherer 1888?
Bucherer 1888 is a watch store specializing in Rolex watches.
Are there other jewelry stores near Bucherer 1888?
Yes, nearby jewelry stores include KAY Jewelers and Kendra Scott, which offer a range of jewelry options for visitors exploring the area.
What dining options are available near Bucherer 1888?
Nearby dining options include Gong Cha for bubble tea, Bobby's Burger Palace for burgers, and Green Leaf's & Bananas for salads and sandwiches, perfect for a meal or refreshment before or after your visit.
Are there any entertainment or leisure venues near Bucherer 1888?
Glowgolf, a miniature golf course and amusement park, is nearby and offers a fun activity to complement your visit to Bucherer 1888.