ALO

Reviews

• DT

  Donnah Touti

  1 day ago
  1.0
  Absolutely unacceptable customer service. I purchased a pair of trousers online and went into the store simply to exchange them for a different color SAME exact item, just a different shade. Instead of handling a basic, reasonable request, I was told I had to pay an additional $60 because the item was no longer on sale. That is completely absurd. The manager, Ethan, was dismissive and unwilling to use any common sense or offer a reasonable solution. This felt less like a policy issue and more like a lack of judgment and customer care. What makes this even worse is that the very next day, I went to the Walt Whitman Mall location and completed the exact same exchange with zero issues. No extra charge, no hassle—just normal, competent customer service. So clearly, this is not about “policy” it’s about poor training and inconsistency. Customers should not have to go to a different location just to be treated fairly. Do better. Train your staff properly and stop making loyal customers jump through hoops for something this simple.
• MW

  michael wyshywaniuk

  Apr 2, 2026
  5.0
  Came in on a Thursday night. Samantha and Anthony provided great service
• KA

  Khadija Aziz

  Mar 25, 2026
  5.0
  ALO has def improved a lot throughout the months. I love the customer service! Caroline the manager @ the Garden City location was SO HELPFUL! She made sure I got my items I needed I came in for and helped me with all my sizes and went above and beyond for me so I spent the coin I came in trying to spend lol! She was genuinely so helpful and so pleasant to deal with. She’s a true asset to the ALO team and they should recognize her as a role model for how all their employees throughout should be! Thank u so much ☺️
• EV

  Emilio Valls

  Mar 22, 2026
  4.0
  Nice selection of clothing mostly leisure clothes suitable for young people. Not cheap.
• MG

  Matt Gandolfo

  Mar 22, 2026
  1.0
  Company and clothing is of low quality

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