Absolutely unacceptable customer service.
I purchased a pair of trousers online and went into the store simply to exchange them for a different color SAME exact item, just a different shade. Instead of handling a basic, reasonable request, I was told I had to pay an additional $60 because the item was no longer on sale. That is completely absurd.
The manager, Ethan, was dismissive and unwilling to use any common sense or offer a reasonable solution. This felt less like a policy issue and more like a lack of judgment and customer care.
What makes this even worse is that the very next day, I went to the Walt Whitman Mall location and completed the exact same exchange with zero issues. No extra charge, no hassle—just normal, competent customer service.
So clearly, this is not about “policy” it’s about poor training and inconsistency. Customers should not have to go to a different location just to be treated fairly.
Do better. Train your staff properly and stop making loyal customers jump through hoops for something this simple.
MW
michael wyshywaniuk
Apr 2, 2026
5.0
Came in on a Thursday night. Samantha and Anthony provided great service
KA
Khadija Aziz
Mar 25, 2026
5.0
ALO has def improved a lot throughout the months. I love the customer service! Caroline the manager @ the Garden City location was SO HELPFUL! She made sure I got my items I needed I came in for and helped me with all my sizes and went above and beyond for me so I spent the coin I came in trying to spend lol! She was genuinely so helpful and so pleasant to deal with. She’s a true asset to the ALO team and they should recognize her as a role model for how all their employees throughout should be! Thank u so much ☺️
EV
Emilio Valls
Mar 22, 2026
4.0
Nice selection of clothing mostly leisure clothes suitable for young people. Not cheap.
Alo Roosevelt Field is known for its elevated wellness brand featuring studio to street clothing, yoga gear, and luxury performance skincare.
Where is Alo Roosevelt Field located?
Alo Roosevelt Field is located at 630 Old Country Rd #1140B, Garden City, NY 11530, USA.
What are the store hours for Alo Roosevelt Field?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
How can I contact Alo Roosevelt Field?
You can contact Alo Roosevelt Field by phone at +1 516-201-1594.
Where can I find more information about Alo's products?
More information about Alo's products is available on their website at https://www.aloyoga.com/.
Which other beauty stores are nearby Alo Roosevelt Field?
Nearby beauty stores include NYX Professional Makeup and The Body Shop, perfect for complementing your wellness and skincare routine.
Are there any good places to eat near Alo Roosevelt Field?
You can visit Chick-fil-A Roosevelt Field Mall or Popeyes Louisiana Kitchen nearby for a quick meal before or after your shopping experience.
Where can I shop for shoes near Alo Roosevelt Field?
Nearby shoe stores include The Frye Company, UGG, and Allen Edmonds, offering a variety of footwear options near Alo.
Are there any children's clothing stores near Alo Roosevelt Field?
Justice is a nearby children's clothing store where you can find designer apparel close to Alo Roosevelt Field.
Can I find accessories or jewelry shops near Alo Roosevelt Field?
Yes, nearby accessory and jewelry stores include Claire's, Brighton Collectibles, Devotion Diamonds, and Coach.
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